Reviews
Great service.
Great service. Knowledgeable and Explains clearly what needs to be done and approximate cost Friendly staff. Always ready to help
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's fantastic to hear Frank Duran made your visit to Holm Automotive such a positive experience! We understand the importance of a smooth and transparent transaction, and your comments about knowledgeable, great service reflect our commitment to that. Don't forget up to two years complimentary maintenance is included with any vehicle purchase! We look forward to serving all your vehicle needs! Sincerely, the Holm Automotive Team of Abilene
Just went in for oil change friendly service and on time
Just went in for oil change friendly service and on time Clean lounge area very relaxing
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear your oil change at Holm Automotive was both friendly and on-time! We value customer care and efficiency, and it's rewarding to know you enjoyed our clean lounge area and relaxing atmosphere. Or GM Technicians, Service Staff and Custodial Engineer are all very important in accomplishing our mission and make it seem effortless. We'll be sure to pas your kind remarks on to them. Sincerely, the Holm Automotive Team of Abilene.
It is a very good place people care They alway do the
It is a very good place people care They alway do the best they can to help
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your positive experience at Holm Automotive Center in Abilene! We're thrilled to hear that you felt our team genuinely cares and strives to assist you to the best of their ability. Your feedback aligns perfectly with our core value of Customer Care, which emphasizes serving our clients with serious dedication and providing exemplary service in every aspect of our business. Thank you once again for choosing Holm Automotive Center. We appreciate your trust and look forward to serving you again soon! Sincerely, The Holm Automotive Team of Abilene
The car buying 6 months ago was less than average.
The car buying 6 months ago was less than average. The salesman was selfish and I would give him a 0/5 rating. Things were asked to be done before I left the dealership and they were only partially done and I realized it when I got home. Only after getting on interstate and having to find a safe place to turn around be the car had no fuel in it. Our service appointments have been lengthy and in the 6 months of owning the car something had been found for me to pay for before leaving. I appreciate thorough inspections of the car but I feel this will be an every appointment go around with every service appointment. The person who comes out to talk to us about said issues responded to my questions with 'I'm just the messenger.' As someone who's already dedicated 2 hours of drive time to come to Abilene for a service on a car I came to you to buy, this statement is the last thing I want to hear as it's a waste of my time. I want to continue business with Holm Automotive and in all of my past experiences before this car I would rate holm 5/5 but lately it's been 3/5 at best. Customer service is lacking and that has my actual issues a little more irritating.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Greetings KSS, First, we as company are incredibly sorry and embarrassed to have failed at a customer experience on so many levels. I understand your frustration, and I appreciate you mentioning your concerns so we may address them. It's crucial for Holm Automotive to address every customer's experience, positive and negative, to continuously improve. Our owner Tim Holm personally asked me to reach out and extend his mobile number so that he can understand more about what transpired and make sure we do not let it happen again. We truly value your time and hope you will contact us at your convenience. Thank you - Jamie Hughes, Internet Manager - Holm Automotive Group
Had my truck up there for the routine oil change and
Had my truck up there for the routine oil change and rotation of tires Had my truck up there for the rotation of tires and the routine oil change
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the 5 star review of your recent visit, Be sure to let Alan know if there is anything additional we can do to make your routine visits more enjoyable! Safe travels - Sincerely, the Holm Automotive Team of Abilene.
I always get top-notch service!
I always get top-notch service! The service is prompt & efficient! The service techs, actually everyone there, are friendly and wanting to help in anyway! They treat you like family!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We at Holm Automotive Center in Abilene are absolutely thrilled to hear about your fantastic experience with Miranda and the entire team! Your kind words about our prompt and efficient service, combined with the friendly and helpful atmosphere, mean the world to us. Our core value of Customer Care truly shines through in your review. We strive to treat every customer like family, building relationships based on Trust, Fairness, Value, and Quality. It's heartwarming to know that Miranda and the team embodied these values and exceeded your expectations. As a Principle Centered Business, we're dedicated to Exceling in every aspect of our service. Your feedback tells us we're on the right track, and it fuels our Determination to keep improving and setting the standard for the automotive industry. Thank you again for sharing your experience. We're incredibly grateful for your continued trust and support. Please don't hesitate to reach out to Miranda or any member of the Abilene team if you have any questions or needs in the future. Sincerely, the Holm Automotive Team of Abilene
This was the easiest auto purchase EVER.
This was the easiest auto purchase EVER. Noe and the staff at Holm were very professional.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your great review and kind words about Noe. Don't forget you receive two years complimentary maintenance with any vehicle purchase! Simply reach out to your sales consultant or our service department to schedule your first oil change. Thank you for your business! Sincerely, the Holm Automotive Team of Abilene!
Service was great Josh was great and very helpful On time
Service was great Josh was great and very helpful On time , friendly, great at his job!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's amazing to hear your recent service at Holm Automotive exceeded expectations! We're proud of Josh for delivering friendly, helpful, and on-time service – he exemplifies our core values of customer care and excellence. We look forward to serving all your vehicle needs. Sincerely, the Holm Automotive Team of Abilene.
they take good care of us sometimes it can be hard to
they take good care of us sometimes it can be hard to find a time a lot
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the great review for josh and our Gm Techs! We also appreciate the feedback on time slot availability. I will be sure to pass your review along to our Service Manager for consideration. Safe travels and thanks again! Sincerely, the Holm Automotive Team of Abilene.
Professional, friendly, fast It was a professional,
Professional, friendly, fast It was a professional, friendly, and fast appointment. The issue with my vehicle was solved.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's fantastic to hear that your recent appointment at Holm Automotive exceeded your expectations in terms of professionalism, friendliness, and speed! We prioritize creating a welcoming environment where your concerns are addressed efficiently. Knowing your vehicle's issue was resolved confirms our efforts are on track. Thank you for choosing Holm Automotive and for the 5-star rating! Sincerely, the Holm Automotive Team of Abilene.
