Reviews
I had car in for an oil change and service person rotated
I had car in for an oil change and service person rotated tires which we had purchased from Holm and have for many years, got a call from service dept that they had to put some new lug nuts on which I would have appreciated a call prior to work being done as most times lugs need replaced because they have been tightened too tight due to impact not set properly or torque wrench not set right. Not saying problem couldn’t have been something else like age of vehicle but again would have been nice to have call or text before just doing work without authorization.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the insight on your recent transaction. Gary Hasselman reads every review and he will certainly use this as a coaching opportunity for the team. We always want to be as transparent as possible on our work and we apologize for not meeting your expectations or a better protocol for advising you. We appreciate the high scoring review and will work hard to correct the situation. Sincerely, the Holm Automotive Team of Abilene.
Jamie Avers has always treated me Very professionaly with
Jamie Avers has always treated me Very professionaly with just the Right personal touch. He goes out of his way to see that I am well informed through his skillful knowledge.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We truly appreciate you taking the time to share your positive experience following your service visit at Holm Automotive! It's fantastic to hear that Jamie Avers provided you with a blend of professionalism and a personalized touch that made your experience exceptional. We're glad to know that Jamie's skillful knowledge and dedication to keeping you well-informed stood out to you. Customer satisfaction is our priority, and we're delighted that Jamie went above and beyond to ensure your needs were met. If you ever require further assistance or have any questions in the future, please feel free to reach out. We're here to provide you with the same high-quality service that you've come to expect from Holm Automotive. Thank you for choosing us and for allowing us the opportunity to serve you! - Sincerely, the Holm Automotive Team of Abilene.
Holm Automotive is fine.
Holm Automotive is fine. They are trying to be helpful. I was there to get a complimentary oil change and tire rotation. They also took care of a recall item. Still not sure my text message receiving is really working.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review and letting us know about your texting concern. We will have the team look into notifications and make sure everything is working properly. Sincerely, the Holm Automotive Team of Abilene.
They are a super duper great group of people to work
They are a super duper great group of people to work with. Jamie has done a good job of training sara. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your fantastic feedback with us! We're thrilled to hear that you had a positive service visit at Holm Automotive and that our team left such a great impression on you. It's wonderful to know that Jamie's training efforts have been effective, and Sara provided you with excellent service. We take pride in having a dedicated and well-trained team that goes above and beyond to assist our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Holm Automotive, and we sincerely appreciate your kind words. We look forward to serving you again with the same level of excellence! - Sincerely, the Holm Automotive Team of Abilene.
Miranda is excellent at customer service, and that is
Miranda is excellent at customer service, and that is appreciated. Everyone else there can learn from her example. We were once told, on the sales lot, before being introduced, that we could NOT afford a car we wanted. Bad mistake- we could afford it, but we walked away!
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review of our service department! For the best oil change service, tire prices, maintenance, and repairs you can count on our Certified GM Service Teams! Sincerely, the Holm Automotive Team of Abilene.
They were able to get my truck in on short notice and
They were able to get my truck in on short notice and communicated well about the process.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive feedback with us! We're glad to hear that your service visit at Holm Automotive went smoothly, even on short notice. Our team understands the importance of timely and efficient service, and we're pleased that we could accommodate your needs. Effective communication is a key aspect of providing excellent service, and we're delighted to know that you were well-informed about the process throughout your visit. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Holm Automotive, and we truly appreciate your kind words. We look forward to serving you again for any future automotive needs you may have! - Sincerely, the Holm Automotive Team of Abilene.
Jaime is wonderful to work with.
Jaime is wonderful to work with. He is always willing to help in any way he can when my vehicle is in the shop. Appreciate his communication and wonderful customer service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your positive feedback about your service visit at Holm Automotive! We're delighted to hear that Jaime has consistently provided you with wonderful customer service and has been a pleasure to work with. It's great to know that Jaime's willingness to assist and his clear communication have contributed to your positive experience. Your satisfaction is our priority, and we're grateful for the opportunity to serve you. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. We're here to provide you with the same level of excellent service that you've come to expect from Holm Automotive. Thank you for choosing us, and we appreciate your continued trust and support! - Sincerely, the Holm Automotive Team of Abilene.
Had a issue with my truck and he worked with me to get it
Had a issue with my truck and he worked with me to get it resolved.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Cameron, thank you for sharing your feedback regarding your recent service visit at Holm Automotive! We're glad to hear that our team was able to address the issue with your truck and work closely with you to ensure a resolution. Customer satisfaction is our priority, and we're pleased that we could assist you effectively. If you ever encounter any further concerns or have questions in the future, please don't hesitate to reach out. We're here to provide ongoing support and ensure your vehicle is in great shape. Thank you for choosing Holm Automotive, and we appreciate the opportunity to serve you! - Sincerely, the Holm Automotive Team of Abilene.
They got my vehicle in quickly, made the repairs and
They got my vehicle in quickly, made the repairs and returned it quickly. Great service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive feedback about your recent service visit at Holm Automotive! We're pleased to hear that our team was able to swiftly accommodate your vehicle, complete the necessary repairs, and return it to you promptly. Providing efficient and timely service is a top priority for us, and we're glad to have met your expectations. If you have any further needs or questions in the future, please don't hesitate to reach out. We're here to provide you with the same great service that you've experienced. Your satisfaction is important to us, and we're grateful for the opportunity to serve you. Thank you for choosing Holm Automotive! - Sincerely, the Holm Automotive Team of Abilene.
Chuck Loader took our small collision to our 2023 Buick
Chuck Loader took our small collision to our 2023 Buick Enclave seriously and professionally. He took time to fully explain what would be needed to bring our vehicle back to "like new" condition!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your positive experience following your service visit at Holm Automotive! We're thrilled to hear that Chuck Loader provided you with a serious and professional approach when addressing the collision on your 2023 Buick Enclave. It's wonderful that Chuck took the time to thoroughly explain the necessary steps to restore your vehicle to a "like new" condition. Clear communication and professionalism are key elements of our service, and we're glad that Chuck exceeded your expectations. If you have any further questions or need additional assistance in the future, please don't hesitate to reach out. We're here to provide ongoing support and ensure your vehicle's optimal condition. Thank you for choosing Holm Automotive, and we're pleased to have been of service to you! - Sincerely, the Holm Automotive Team of Abilene.
