Holm Automotive Center

Gerri, thank you so much for taking the time to share your positive experience with us at Holm Automotive. We're thrilled to hear that our team was able to quickly assist you with your pickup troubles and get your vehicle up and running smoothly again. At Holm Auto, providing prompt and reliable service to our customers is a top priority, and we're glad to know that we were able to accommodate your needs even without an appointment. We understand the importance of having a trustworthy and dependable dealership for vehicle maintenance, and we're honored that you consider us as your go-to choice. We are here to support you and your vehicles whenever you need assistance. If you have any further questions or require any future maintenance or repairs, please don't hesitate to reach out to us. We'll be more than happy to help. Thank you once again for your wonderful feedback and for choosing Holm Automotive. We look forward to serving you for many more years to come. - Sincerely, the Holm Automotive Team of Abilene.

Thank you so much for sharing your recent service visit experience at Holm Automotive! We understand how inconvenient it can be to encounter car troubles, especially while on a trip to visit your parents. We're glad that you chose our service center to help address the issue. Our team at Holm Automotive is dedicated to providing efficient and reliable service, and we're thrilled to hear that we were able to quickly diagnose the issue with your car and resolve it promptly. Getting your car back in working order on the same day is certainly a result we strive for, and we're delighted that we could meet your expectations. We truly appreciate your kind words and recommendation. Should you require any further assistance in the future or have any additional feedback, please don't hesitate to reach out. We'll be more than happy to assist you. Safe travels, and we hope to have the opportunity to serve you again in the future! - Sincerely, the Holm Automotive Team of Abilene.

Thank you for taking the time to share your feedback about your service visit at Holm Automotive! We're delighted to hear that you had an exceptional experience and that Chuck Loader made a positive impression on you. We appreciate your loyalty and the trust you place in us by choosing Holm's repeatedly. Our team is committed to providing outstanding service, and we're glad to know that Chuck's assistance played a significant role in your satisfaction. We look forward to serving you again in the future! - Sincerely, the Holm Automotive Team of Abilene.

Mr. Baer, The $2,260.81 we are asking for is simply the first $2,260.81 check that you personally cashed. This check came from the insurance company and should have been applied to the repair in our shop. We even have the legal “Direction to Pay” document that you signed agreeing to pay us the $2,260.81. You have admitted to this fact saying that you had already spent the money and were even working on a payment plan with our company before changing your initial 5 Star review on DealerRater to this 1 Star negative review. (You were clearly happy with the work!) The fact you were working on a payment plan with our staff, which we have in writing, validates that you knew you owed the money. If you are under the impression that the insurance company would pay us the full amount of the authorized repair plus send you a check for $2,260.81 then you are clearly mistaken. We did the repairs in good faith and for the exact amount authorized by the insurance company and look forward to quick settlement of this matter. Thank you, The Staff at Holm Automotive Center

Then explain the jump from the original quote of $5k to $7500 , then up to $10k????? This xx about “ we seen more stuff that needed done” is complete xx! #1 You did not do your job with the initial estimate ( which means you’re idiots and do not know how to do an estimate) #2 Because it was an insurance job AFTER YOU HAD TRUCK IN YOUR SHOP AND STARTED WORK you just kept raising the bill! I have a receipt that says PAID IN FULL 0 DUE that was handed to me by Chuck. I even double check to make sure nothing was do! So someone is incompetent and didn’t do there job correctly now trying to bill me for their mistake! I went to auto body school, I know what the job on my truck intelled, and the work that you guys did IS NOT a $10k show car paint job. Keep going… this is just the beginning. Already contacted the BBB, have made several other reviews, and will gladly see you in court! I HIGHLY recommend not doing business at HOLM AUTOMOTIVE! I NEVER AGREED to any written payment plan! Now you’re just lying!!! I was fine with the work until you started wanting more money 2 WEEKS after I had my truck! Also it took 5weeks longer than quoted. And as for “clearly “ being happy with the work, yes I was happy with a $5k paint job for the quality you guys provided- I WAS NOT, AND AM NOT HAPPY with a $5k job that was billed out at $10k!!! Has Chuck ever even been to body school??? Or was he just transferred to that department?? I’ve grown up around cars that most of you have no idea what it even involves to be a $100k+ show car. A $10k or more is paint job is part of what it. Which IS NOT what you provided on my truck

Thank you for sharing your positive review of your service visit at Holm Automotive! We're thrilled to hear that you found our team to be good people to work with and that you received very good service. We appreciate your kind words and are delighted to know that you plan on coming back for all your automotive needs. Our team is dedicated to providing exceptional customer service, and we look forward to assisting you again in the future. Don't hesitate to reach out if you have any further questions or concerns. - Sincerely, the Holm Automotive Team of Abilene.

Thank you for sharing your positive experience with Josh and Jamie at Holm Automotive! We're thrilled to hear that they provided you with excellent service and kept you well-informed throughout your visit. It's great to have go-to guys like them who are both wonderful and informative. We appreciate your feedback and look forward to assisting you in the future. - Sincerely, the Holm Automotive Team of Abilene.

Thank you for letting us know your thoughts on your most recent service visit. Your polite and sincere feedback will help serve the entire team as we transition new members into our service department. We are incredibly sorry for the failure to complete your inspection with the high degree of accuracy and efficiency that we are well known for as this should always be the standard. Our fixed operations manager will be reaching out to review the situation and provide assistance. - Kindest Regards, the Holm Automotive Team of Abilene.

Thank you so much for your kind review! We're thrilled to hear that you had a great experience during your recent service visit at Holm Automotive. Our team always strives to provide excellent customer service, and we're glad to know that we were able to accommodate your appointment on short notice. Your appreciation means a lot to us, and we're here to help anytime you need our assistance. Thank you for choosing Holm Automotive, and we look forward to serving you again in the future! - Sincerely, the Holm Automotive Team of Abilene.

Thank you for bringing this matter to our attention. Please allow me the opportunity to contact our leadership team and the collision center manager to get more information so that we may address your concern promptly with transparency and respect. We appreciate your patience. - Sincerely the Holm Automotive Team.

Thank you for sharing your feedback on your recent service visit at Holm Automotive! We're delighted to hear that our team's frequent reminders and friendly, efficient service made a positive impression on you. We believe in maintaining open lines of communication with our valued customers to ensure a smooth and convenient experience. When you're ready to trade we'll be more than happy to assist you. Feel free to reach out to us when the time comes, and we'll be ready to help you find the perfect vehicle for your needs. Thank you again for your review, and we look forward to serving you in the future! - Sincerely, the Holm Automotive Team of Abilene.