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Holm Automotive Center

(6,621 reviews)
Visit Holm Automotive Center
Sales hours: 8:00am to 7:00pm
Service hours: 8:00am to 5:30pm
View all hours
Sales Service
Monday 8:00am–7:00pm 8:00am–5:30pm
Tuesday 8:00am–7:00pm 8:00am–5:30pm
Wednesday 8:00am–7:00pm 8:00am–5:30pm
Thursday 8:00am–7:00pm 8:00am–5:30pm
Friday 8:00am–5:30pm 8:00am–5:30pm
Saturday 8:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
2025 state dealer award
View 44 awards
2025 state dealer award 2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2022 state dealer award 2021 state dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2014 state dealer award 2014 state dealer award 2014 state dealer award 2013 state dealer award 2013 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 454-1773 (888) 454-1773
Used (855) 368-5586 (855) 368-5586
Service (855) 564-3264 (855) 564-3264

Reviews

(6,621 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Holm Automotive Center from DealerRater.

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Josh was very helpful!

Josh was very helpful! I would go to him for every service need or problem!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Dear Valued Customer, Thank you for your enthusiastic feedback! We're thrilled to hear that Josh was so helpful and that you would seek his assistance for all your service needs. Josh's dedication to providing excellent service exemplifies our core value of "Customer Care." We are committed to ensuring every customer receives knowledgeable and attentive support, and your feedback confirms that Josh is a valuable member of our team. We are also glad that Josh is seen as someone who can solve problems, which is part of our value of "Determination." We appreciate you taking the time to share your positive experience. We will be sure to pass along your kind words to Josh. Sincerely, the Holm Automotive Team of Abilene

Friendly and professional.

Friendly and professional. I am happy with my service . They provide excellent customer service and are very knowledgeable

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Dear Valued Customer, Thank you for your kind words! We're pleased to hear that you found our team friendly and professional, and that you're happy with the service you received. Providing excellent customer service and knowledgeable assistance is a top priority for us at Holm Automotive Center. Your feedback reinforces our commitment to "Customer Care" and "Professional Growth." We strive to maintain a friendly and professional environment while ensuring our team is well-equipped to meet your automotive needs. We appreciate you taking the time to share your positive experience. We look forward to serving you again in the future. Sincerely, the Holm Automotive Team of Abilene.

Have been using Holm’s for vehicle services on all our

Have been using Holm’s for vehicle services on all our vehicles and also buy our tires there as well. Have been leasing or buying from Holm for our main vehicle as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Dear Valued Customer, Thank you for your continued loyalty and trust in Holm Automotive Center! We're delighted to hear that you consistently choose us for vehicle services, tire purchases, and leasing/buying your main vehicle. Your long-term patronage is a testament to our commitment to providing exceptional service and building lasting relationships. We strive to uphold our core values, including "Trustworthy" service, "Customer Care," and "Industrious" work, in every interaction. We are happy that you see the value in our service over the long term. We appreciate your continued support and look forward to serving you for many more years to come. Sincerely, the Holm Automotive Team of Abilene.

Nice people, clean facilities ,including restrooms

Nice people, clean facilities ,including restrooms knowledgeable parts person . Easy accessible, machinics are quick. Coffee available

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

It's wonderful to hear that you appreciated our clean facilities, knowledgeable parts person, and quick service! We strive to create a comfortable and efficient environment for all our customers, and it sounds like we're on the right track. We're also glad you enjoyed the available coffee. We note your feedback regarding service communication and will work toward improvement in that area. We appreciate you mentioning Chuck Loader's efforts. Sincerely, the Holm Automotive Team of Abilene.

The staff in the dealership are friendly and I'm always

The staff in the dealership are friendly and I'm always greeted with a smile at every visit

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful feedback! We're delighted to hear that our staff's friendliness and welcoming atmosphere have made your visits pleasant. At Holm Automotive Center, we value teamwork and customer care, and we strive to create a positive experience for everyone who walks through our doors. We appreciate your business and look forward to seeing you again soon! Sincerely, the Holm Automotive Team of Abilene

Chuck Loader Got my car in for a quick alight, made sure

Chuck Loader Got my car in for a quick alight, made sure my fluids were topped off and good, and some of the best customer service ever!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you to our valued customer for this fantastic review! We're thrilled to hear about your positive experience with our quick alignment service and fluid top-off. Our team, including Chuck Loader, strives to provide efficient and thorough service, coupled with excellent customer care. This reflects our core values of industriousness and concern for others. We appreciate your business and look forward to serving you again! Sincerely, the Holm Automotive Team of Abilene

I feel as though we were charged for items that should've

I feel as though we were charged for items that should've been covered under warranty or under recall. Took a vehicle in for warranty service and it ended up with a $500 bill. I'm not saying that additional services were not provided. I am saying that they were not pre-authorized and something in the system is definitely wrong to allow this to happen.

Rating breakdown (out of 5):
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  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

My appointment was at 10 but I was still able to drop off

My appointment was at 10 but I was still able to drop off my vehicle. Talking to the representative, Chuck, he listened and the problem that I could not list on the app I let Chuck know and they diagnosed and let me know the problem and cost and had my truck ready to go before I was done with work.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We're so glad to hear about your positive experience! Thank you for sharing your feedback. We're especially pleased that Chuck was able to assist you efficiently, addressing the issue you couldn't list on the app and getting your truck back to you promptly. Providing convenient and thorough service is a testament to our team's industriousness and commitment to customer care. We appreciate your business and look forward to serving you again. Sincerely, the Holm Automotive Team of Abilene

Good people, got me in for my appointment at the time I

Good people, got me in for my appointment at the time I requested. The price was as quoted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! We're happy to hear we were able to get you in at your requested appointment time and that the price matched the quote. We appreciate your business and are glad Chuck Loader and the team provided you with a positive service experience. We strive for trustworthiness and fairness in all our transactions and appreciate your recognition of that. Sincerely, the Holm Automotive Team of Abilene

Holm Automotive was very professional in describing the

Holm Automotive was very professional in describing the process and performing the repairs. I look forward to returning for future service and repairs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're delighted to hear that you found our team professional in explaining the repair process and performing the necessary work. At Holm Automotive Center, we strive for excellence in all that we do, and we appreciate your recognition of our commitment to quality. We look forward to serving you again in the future! Sincerely, the Holm Automotive Team of Abilene