Reviews
They were friendly & easy to work with.
They were friendly & easy to work with. Carson did an excellent job of leading us through the sales process. The business manager William helped us get the finance organized and was helpful in the sales process. We had totaled our car & were at the mercy of our insurance company. They helped us get everything in order and making the buying process easy. Tim Holm personally came out & met us! IT WAS A GREAT BUYING EXPERIENCE !
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words about Carson, William, and Tim! We're thrilled to hear that you had such a positive experience at Holm Automotive Center, especially during a difficult time. Our team is committed to providing exceptional customer service and making the car-buying process as smooth as possible. We're glad we could help you get back on the road. Thank you again for choosing Holm Automotive Center. We look forward to serving you in the future! Sincerely, The Holm Automotive Team of Abilene
Replaced my windshield and when I got it back it was full
Replaced my windshield and when I got it back it was full of small shards of glass, no one took the blame and they did nothing to help clean it out. Bad customer service care!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the inconvenience and dissatisfaction with the windshield replacement. We understand how frustrating it must be to find your vehicle in that condition. We take customer satisfaction seriously and will use your feedback to improve our processes. Please reach out to team if there is further concerns or an opportunity to remedy our error. Sincerely, The Holm Automotive Team of Abilene
The guys were professional and efficient.
The guys were professional and efficient. It didn't take long to get the new tires, and they let me know when the work was done.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Sarah, for your kind words! We're glad to hear that our team was professional and efficient in getting your new tires installed. Our goal is to provide excellent customer service and timely repairs. We appreciate your business and look forward to serving you again in the future. Sincerely, The Holm Automotive Team of Abilene
I’ve always been pleased with my experience when going to
I’ve always been pleased with my experience when going to Holm Automotive. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear that you've consistently had positive experiences at Holm Automotive Center. It's our pleasure to serve you and your vehicle. Chuck Loader and the team's dedication to providing excellent customer service is a testament to our commitment to your satisfaction. We look forward to continuing to serve you and your vehicle in the future. Sincerely, The Holm Automotive Team of Abilene
Truck still has issues after 4 services.
Truck still has issues after 4 services. Still have the vehicle in their possession with no resolve. Barely can get an answer from people there and when I do there is no update. Issues have persisted for months since I got it and has not been fixed despite being in the shop 4 times.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your patience while we worked to resolve the issue with your truck. We understand the frustration of ongoing problems, and we want to assure you that we're committed to your satisfaction.. Our team apologizes for any inconvenience this may have caused and appreciate your understanding. Sincerely, The Holm Automotive Team of Abilene
They do an excellent job every time we get our truck an
They do an excellent job every time we get our truck an oil and lub job.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear that you're consistently pleased with the oil and lube service for your truck. Our team is dedicated to providing quality workmanship on every visit. Thank you for mentioning Jamie Avers, Gary Hasselman, Chuck Loader, and Josh Sare. Their commitment to excellent service is a testament to our team's dedication to our customers. We look forward to continuing to serve you and your vehicle in the future. Sincerely, The Holm Automotive Team of Abilene
Professional, dedicated, to taking care of the clients.
Professional, dedicated, to taking care of the clients. I trust them. That is the most important wuality
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're honored that you trust us with your vehicle. Your confidence in our team means the world to us. We're glad to hear that Jamie Avers and Chuck Loader provided you with professional and dedicated service. Their commitment to excellence is a reflection of our team's values. Thank you for choosing Holm Automotive Center. We look forward to serving you again in the future. Sincerely, The Holm Automotive Team of Abilene
Everyone in the service department is always very helpful
Everyone in the service department is always very helpful and very good. We appreciate their work.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're so glad to hear that you've always had positive experiences with our service department. Our team is committed to providing exemplary service to all of our customers. Thank you for mentioning Jamie Avers and Chuck Loader. Their dedication to providing excellent customer service is a testament to our team's commitment to your satisfaction. We look forward to continuing to serve you and your vehicle in the future. Sincerely, The Holm Automotive Team of Abilene
Professional and patient.
Professional and patient. Took their time to find any issues with my car. Time was very good on the return of my vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that you had a positive experience at Holm Automotive Center. Our team is committed to providing excellent service to all of our customers. We're glad to hear that we were able to address any issues with your vehicle in a timely manner. Thank you for taking the time to share your feedback. We hope to see you again soon! Sincerely, The Holm Automotive Team of Abilene
The service department is top notch!
The service department is top notch! I know I will always be taken care of.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued trust! We're so glad to hear that you trust our service department to take care of your vehicle. Your satisfaction is our top priority, and we're committed to providing exceptional service on every visit. We look forward to continuing to serve you and your vehicle in the future. Sincerely, The Holm Automotive Team of Abilene