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Front Royal Ford

(1,251 reviews)
Visit Front Royal Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–7:00pm 7:00am–7:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed

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New (540) 551-5744 (540) 551-5744
Used (540) 214-3399 (540) 214-3399
Service (540) 534-1214 (540) 534-1214

Inventory

See all 206 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since March 2020.
Front Royal Ford Buick GMC is the Valley's leader in customer service and satisfaction. Serving the tri-state and metro area we provide a great experience not only during your purchase but for the lifetime of your ownership.

We offer a great selection of New GMC Buick Certified Pre-Owned and used vehicles. Our award winning service department ensures that we are an all-in-one dealer who puts you first.
The way it should be!

Service center

Phone number (540) 534-1214

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(1,251 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Front Royal Ford from DealerRater.

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I have been avoiding getting a new car for about a year just because of the buying process. I walked onto the lot at 3:30 on a Thursday, test drove a vehicle, found the vehicle that had everything I wanted from another lot, worked out the pricing and completed the financial paperwork and was out of there by 5:30. Jared never pressured me or never seemed annoyed when I changed my mind on a few things over the course of the deal. The icing on the cake is they gave me $1k more for a vehicle than what Carmax had offered. Highly recommended Front Royal Ford!

I have been avoiding getting a new car for about a year just because of the buying process. I walked onto the lot at 3:30 on a Thursday, test drove a vehicle, found the vehicle that had everything I wanted from another lot, worked out the pricing and completed the financial paperwork and was out of there by 5:30. Jared never pressured me or never seemed annoyed when I changed my mind on a few things over the course of the deal. The icing on the cake is they gave me $1k more for a vehicle than what Carmax had offered. Highly recommended Front Royal Ford!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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These guys always go above and beyond to give me the best experience. Zach made sure someone could pick my one vehicle up so that I could swap out my other vehicle, when the first one was complete. Front Royal Ford does all my service and repair work on my Ford and Volkswagen!

These guys always go above and beyond to give me the best experience. Zach made sure someone could pick my one vehicle up so that I could swap out my other vehicle, when the first one was complete. Front Royal Ford does all my service and repair work on my Ford and Volkswagen!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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will never go there or recommend anyone else. Left battery cable loose. Never go there. will drive to winchester.

will never go there or recommend anyone else. Left battery cable loose. Never go there. will drive to winchester.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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2005 mustang Saturday 8am oil change went very smoothly from check in to check out, and service staff was very helpful and friendly to work with. Thank you Front Royal Ford

2005 mustang Saturday 8am oil change went very smoothly from check in to check out, and service staff was very helpful and friendly to work with. Thank you Front Royal Ford

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Scheduled online simple recall upgrade. Waited at location. Attentive service personnel. We'll return for oil change and tire rotation. Enjoying purchase from and serviced by Front Royal Ford.

Scheduled online simple recall upgrade. Waited at location. Attentive service personnel. We'll return for oil change and tire rotation. Enjoying purchase from and serviced by Front Royal Ford.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Great Service Department and technicians and always pleased with the service done on our vehicles.

Great Service Department and technicians and always pleased with the service done on our vehicles.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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Small town feel with high customer and service quality standards. Appreciate the parts and service team. They take pride in their work and company/products.

Small town feel with high customer and service quality standards. Appreciate the parts and service team. They take pride in their work and company/products.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
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Men were nice. They did the main task of oil change but did not check/fill tires. I asked them twice to make sure the tire pressure was repaired. They said they did it. They didn't . I have 4 tires with 4 different pressures: from very low to high. They also could not answer or fix or suggest how to fix the computer glitches I have. They did try. The car is 10 months old, very new, and parts of the computer -tablet do not work. It worked before. I will look on youtube for the answer. I prefer a place that will make appointments. The walk-in only means hours in the waiting room.

Men were nice. They did the main task of oil change but did not check/fill tires. I asked them twice to make sure the tire pressure was repaired. They said they did it. They didn't . I have 4 tires with 4 different pressures: from very low to high. They also could not answer or fix or suggest how to fix the computer glitches I have. They did try. The car is 10 months old, very new, and parts of the computer -tablet do not work. It worked before. I will look on youtube for the answer. I prefer a place that will make appointments. The walk-in only means hours in the waiting room.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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did not perform requested state inspection as part of routine service. total lack of communication

did not perform requested state inspection as part of routine service. total lack of communication

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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I took my vehicle in for an oil change and they told me something was wrong with my vehicle and it would cost $1400 to fix 7 hours of labor. I took to another place and they looked at what was told to me as wrong with my car and confirmed there was nothing wrong with my vehicle. I feel like they were trying to find an issue and charge me for something not necessary. This is not the first time they have done this with my vehicles.

I took my vehicle in for an oil change and they told me something was wrong with my vehicle and it would cost $1400 to fix 7 hours of labor. I took to another place and they looked at what was told to me as wrong with my car and confirmed there was nothing wrong with my vehicle. I feel like they were trying to find an issue and charge me for something not necessary. This is not the first time they have done this with my vehicles.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
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