Airport Ford

Airport ford did a great job repairing my wife’s transmission in her escape it runs great.

Their service department is very fair. They are able to accomodate for special cases - as is nessecary when working on something dynamic such as auto repair. Their staff is knowledgeble, and Ed the advisor is especially personable and understanding. I highly recommend their service department, if you want the least stress as possible for auto repair.

Well first, my 2015 Ford F150 was vandalized on their property while awaiting engine repairs. My transmission pan was dropped and the lead frame stolen. I had to file an insurance claim because they made it very clear to me, they weren’t liable! After a couple months of getting everything serviced, my gear shifter started acting up. I took it in, since they were the last ones to work on it. They quoted over $900 to replace the shifter cable they said was bad. I declined their service and took it to a local shop instead. The local shop texted me after they lifted the truck and sent pictures of the real issue. The cable goes into a locking mechanism with a latch to secure it. Unfortunately, that cable wasn’t secured and the latch was left open, most likely due to Airport Ford when they performed the work fixing the transmission and engine issues. I was able to get it fixed for $60 bucks by the local shop. Airport Ford is horrible and their service department is the worst! Go somewhere else, they are not honest and will charge you an arm and a leg!

Well first, my 2015 Ford F150 was vandalized on their property while awaiting engine repairs. My transmission pan was dropped and the lead frame stolen. I had to file an insurance claim because they made it very clear to me, they weren’t liable! After a couple months of getting everything serviced, my gear shifter started acting up. I took it in, since they were the last ones to work on it. They quoted over $900 to replace the shifter cable they said was bad. I declined their service and took it to a local shop instead. The local shop texted me after they lifted the truck and sent pictures of the real issue. The cable goes into a locking mechanism with a latch to secure it. Unfortunately, that cable wasn’t secured and the latch was left open, most likely due to Airport Ford when they performed the work fixing the transmission and engine issues. I was able to get it fixed for $60 bucks by the local shop. Airport Ford is horrible and their service department is the worst! Go somewhere else, they are not honest and will charge you an arm and a leg!

no pressure saleman, zach huber. very knowable and explain everything to perfection. nice selection of escapes

Always get the best service. Your car pickup and return are fantastic. Employees are very friendly and knowledgeable.

Sales person (Doug Maxwell)) and finance person ( Jeff White) were very helpful and professional. It was a pleasure to deal with both of them. I would definitely recommend them to friends and family

Always a great experience. Good service department and sales staff. Keeps us up and running.

This is the second SUV I've bought from Jim Grefer. Jim found me exactly what I was looking for without a big sales pitch, just honest answers to my questions. It was quick and easy. Love my new car! Thanks Jim!

After a quick initial response, I never heard back. Purchased new vehicle from Paul Miller Ford in Lexington.