CarMax Dulles

Sayf was very knowledgeable and patient . He stayed in touch with us over the phone and showed us 3 vehicles for test drive . He explained the features in great details. We did not feel rushed or pushed into a purchase.

Excellent service, friendly staff, smooth process, and great communication. Very happy with my car purchase.

AJ made the buying process very painless. But when we picked up the car, an OEM front license plate bracket, was to be ordered, I called to check on the status of the order and learned that the bracket had not been order and it was two weeks after we picked up the car.

We went in with a specific minivan in mind to purchase, and Kevin made the process so painless it didn’t feel like we were buying a car! He was attentive, friendly, and thorough with a client-focused approach. We were very impressed. If I ever need to purchase a quality used car or refer a friend to a dealership, Carmax will receive my recommendation.

The sales experience wasn't bad although even though we had an appointment and were told our sales rep was available he was still tied up with another customer for most of the time. We knew what we wanted so the sales part was easy. Unfortunately, the vehicle had a broken part and instead of fixing it before driving it home we let them talk us into taking the car and getting it fixed afterwards. That was a mistake as we had a very subpar experience with the service department.

As always, my experience was 5 Star Service. I had actually missed my appointment due to the holiday. I bought my co-worker in to purchase a car, and they were able to fit me in. As a surprise my car was filled up with gas. As gas prices are at an all-time high this really made my day!

Excellent service. Very professional and friendly. Great experience that will do it again. Car returned and switched as they stated. very satisfied.

Very easy process with very helpful staff They knew the car and the easiest process to complete the transaction.

First time buying from CarMax and we had a great experience. We have wondered the lot in the past and once we had an idea of what we wanted, we setup an appointment to test drive. I had 2 cars shipped from another location and very easy to setup the test drive. Loved the no hassle experience. From test drive to driving home was about 2.5 hours. That would never happen in a traditional dealership.

Excellent service. Rob did a great job smooth process. All of our questions answered. Financing was easy.