Reviews
arranged to look at a new Ranger by phone, drove 90 miles
arranged to look at a new Ranger by phone, drove 90 miles to look at the truck, got excuse it was out on loan would return to lot, waited over two hours never saw the truck, salesman was nice, Dealership would not attempt to deal on the price, I guess they didn't need to sell anything. Sales Manager was an xxx to me and my wife, would never buy anything from this dealership. I wasted a lot of time and never even was able to see the truck.
arranged to look at a new Ranger by phone, drove 90 miles
arranged to look at a new Ranger by phone, drove 90 miles to look at the truck, got excuse it was out on loan would return to lot, waited over two hours never saw the truck, salesman was nice, Dealership would not attempt to deal on the price, I guess they didn't need to sell anything. Sales Manager was an xxx to me and my wife, would never buy anything from this dealership. I wasted a lot of time and never even was able to see the truck.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
While the buying experience was great tha actual car it's
While the buying experience was great tha actual car it's self has been nothing but a nightmare. , 2024 Ford escape bought it in Oct or 2024, has around 55k miles on it, yes it's a lot my husband works a lot. A few months ago the car started slipping come to find out it needed a whole new transmission radiator heater. Cool thermostat and all the lines connecting all of the cooling system. We get the car back and a week later the car overheats gets towed to the dealership. We're a hose. Clamp failed. We picked the car up that day. Great! A week and a half later we lose heat. We had to put a gallon of antifreeze in it in less than 24 hours. Take it back to the dealership service department. Keeps it for 3 days. Pick it up. They tell us nothing's wrong with it. Must have been an air bubble, had it less than 24 hours and lose heat. Again, absolutely do not recommend a Ford escape. You do not recommend Ford service
While the buying experience was great tha actual car it's
While the buying experience was great tha actual car it's self has been nothing but a nightmare. , 2024 Ford escape bought it in Oct or 2024, has around 55k miles on it, yes it's a lot my husband works a lot. A few months ago the car started slipping come to find out it needed a whole new transmission radiator heater. Cool thermostat and all the lines connecting all of the cooling system. We get the car back and a week later the car overheats gets towed to the dealership. We're a hose. Clamp failed. We picked the car up that day. Great! A week and a half later we lose heat. We had to put a gallon of antifreeze in it in less than 24 hours. Take it back to the dealership service department. Keeps it for 3 days. Pick it up. They tell us nothing's wrong with it. Must have been an air bubble, had it less than 24 hours and lose heat. Again, absolutely do not recommend a Ford escape. You do not recommend Ford service
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Good morning! I'm sorry to hear about your experience. I would love the opportunity speak with you further regarding this and see what we can do to assist you. Can you please call me at 937-444-2551 ext. 7671 - Thank you, Kevin Wilmoth Service Manager at Mt. Orab Ford.
I completely understand. I'd truly love to help. When you're ready to discuss, please don't hesitate to reach out.
Hi Kevin. Right now probably isn't the best time as I am very upset. I can't keep missing work to take the car to the shop for them to keep it for 3 or more days and the mean time I'm having to borrow a car cause they don't have a loaner. I want out of this car free and clear and into something else, paying almost $900 a month for a car that spends more time in the shop is just a load of crap.
Let me just tell you, John York is your guy!
Let me just tell you, John York is your guy! He helped us out beyond measure. Going the extra length always!
Let me just tell you, John York is your guy!
Let me just tell you, John York is your guy! He helped us out beyond measure. Going the extra length always!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Dakota Felts went above and beyond for me.
Dakota Felts went above and beyond for me. He answered all of my questions and concerns. His professionalism and honesty has made me a loyal customer at Mt Orab Ford
Dakota Felts went above and beyond for me.
Dakota Felts went above and beyond for me. He answered all of my questions and concerns. His professionalism and honesty has made me a loyal customer at Mt Orab Ford
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Our team at Mt. Orab Ford appreciates your loyalty and kind words. We're glad Dakota was able to assist you. Thank you for choosing us.
RJ Taylor was a huge help with the purchase of our new
RJ Taylor was a huge help with the purchase of our new Jeep. We stopped in, found one on the lot, and he made it a reality for us. He was so easy to work with and made sure we left with exactly what we wanted.
RJ Taylor was a huge help with the purchase of our new
RJ Taylor was a huge help with the purchase of our new Jeep. We stopped in, found one on the lot, and he made it a reality for us. He was so easy to work with and made sure we left with exactly what we wanted.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Landon is very respectful and easy to deal with, I highly
Landon is very respectful and easy to deal with, I highly recommend buying from him! He’s very personable and a great salesman!
Landon is very respectful and easy to deal with, I highly
Landon is very respectful and easy to deal with, I highly recommend buying from him! He’s very personable and a great salesman!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your recommendation and kind words about our team member. Thank you for choosing Mt. Orab Ford.
Horrible service department could not price an oil change
Horrible service department could not price an oil change or tell me what was included in the packages as well as when services need done.
Horrible service department could not price an oil change
Horrible service department could not price an oil change or tell me what was included in the packages as well as when services need done.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Horrible service desk.
Horrible service desk. Uneducated and could not answer simple questions from charges to what is included in a service package with an oil change. Took my service to Milford Ford and was so much better with info and pricing.
Horrible service desk.
Horrible service desk. Uneducated and could not answer simple questions from charges to what is included in a service package with an oil change. Took my service to Milford Ford and was so much better with info and pricing.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Nicole, We value your satisfaction and appreciate you taking the time to share your experience. I would like the opportunity to discuss your recent visit to our Service Department regarding the level of customer care you encountered when inquiring about what was included in the service pack with an oil change and the related cost. Kindly contact me directly at a time that is best for you. Thank you, General Sales Manager - Jason Parton JasonParton@mwagauto.com 937-444-2357 Ext. 7943
The teuck was great the sales person was chris he's
The teuck was great the sales person was chris he's wonderful to work with i recommend him if u ever go to mount orb ford
The teuck was great the sales person was chris he's
The teuck was great the sales person was chris he's wonderful to work with i recommend him if u ever go to mount orb ford
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Worst place I've ever been to.
Worst place I've ever been to. Gave me 3 hard inquiries on my credit when trying to finance. Power train warranty is a lie! Stay away!
Worst place I've ever been to.
Worst place I've ever been to. Gave me 3 hard inquiries on my credit when trying to finance. Power train warranty is a lie! Stay away!
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- Buying process
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello James, We value customer satisfaction and appreciate you sharing your feedback. I would like the chance to speak with you about your experience with our Finance Team regarding the credit inquiries on your account and the powertrain warranty. Could you please reach out to me directly at your earliest convenience using your preferred method of contact so we can discuss this? Thank you, General Sales Manager - Jason Parton JasonParton@mwagauto.com 937-444-2357 Ext. 7943