Reviews
Consistently great service
I have purchased four Subarus from Lou Thomas and I couldn't be happier. Staff were great during the buying process and the service I have received from them has been outstanding. Unlike some other dealerships, their rates were comparable to non dealer shops and the work has been consistently of high quality. I have referred a number of friends to them and they have been pleased as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Ron. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Lou Thomas Subaru Parkersburg WV
Lou Thomas Subaru has always been the best to deal with. They are fair and very thorough. They make the car buying experience almost a pleasure! I love my Subaru!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Kate. Thank you so much for choosing Louis Thomas Subaru as your first choice for service!
Marsha TL
Great ! This was the seventh Subaru I've purchased from Thomas Subaru. Have had great service for the past 29 years .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new vehicle! We're happy to hear we were able to provide you with a positive car buying experience. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Louis Thomas Subaru
Our experience was good overall. The owner went out of his way to get us better financing saving us a great deal of money.We have received multiple follow up calls for customer satisfaction and if we had any questions about our new car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Matt, we are so happy to read such a great review about Louis Thomas Subaru! We look forward to your next visit! Take care!
Maintenance
I had routine maintenance done on my leased Forester Subaru. Everyone at Lou Thomas were very helpful and courteous. I didn't have to wait very long and they even did a couple extra things at no charge. I had a very positive experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Nancy, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
New Ascent
LOVE this dealership. Everything is relaxed and comfortable! They are personable and relatable. Everything was seamless. This is the second vehicle I have bought from them! A+++.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate your positive review about your recent experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Louis Thomas Subaru Review
I enjoyed working with the staff at Louis Thomas Subaru, my buying experience was enjoyable. The finance department took great care of my needs. They went over the car with me and explained how the new options work. I had a couple questions about some of the options and they were willing to go over them with me and they invited me back if I had any more questions for them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Susan, thank you for your kind review; we are happy to pass along your comments to the team here at Louis Thomas Subaru! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Subaru Buyers For Life!
This was one of the best car buying experiences my wife and I have had in over 30 years of buying and or leasing automobiles. Subaru has one of the safest and best built all wheel drive vehicles on the road today. This family owned and operated dealership will make you feel like you are part of the family as well. We love our new Subaru Legacy. Thanks Louis Thomas Subaru!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new vehicle! If you have any further questions, please give us a call. We're always happy to help! Safe travels!
Lou Thomas Subaru
They were very easy to work with and very attentive to helping us decide which vehicle was the best for us. We are enjoying our Impreza very much.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to let us know how we did! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Thomas Subaru Dealership
No high pressure sales at all. Very nice people. Explained everything about the Forester.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you again for taking the time to let us know how we did. We hope you have a great day!