Kent Parsons Ford Lincoln

I was pleased with my service. Customer waiting area could have been cleaner. Employees were polite.

Every time i purchase or have vehicle serviced (for the past 20 years) I know the professionals at Parsons Ford are performing with technical expertise in a courteous and friendly manner. Consistency, professionalism, technical expertise and courteous service are always expected and always provided.

Service is always easy to schedule, on time, within the stated estimates. I even was provided a loaner despite my car being a 10 year old Lincoln.

Bought a used Lincoln in June 22, The said vehicle had a 5/22 inspection. within a day front caliper started locking up. they did fix. but i had to replace front sway bar bushings and links. And had to use a 16" breaker bar with a added bar just to get lug nuts off. Also amazes me they put a inspection sticker on it with rear brake rotors in the condition they are in. Was the first time i have bought from this dealship and it will be the last.

Started on time and provided timely progress updates. Treated like a person.

A routine maintenance check on my 2014 F150 Lariat was scheduled promptly and performed well with minimal cost.

Routine annual service performed on schedule with no unexpected issues.

I have purchased 2 vehicles from Kent Parsons in the last 9 months. And 1 in 2007, when the Econo;ines were still available. I am very pleased with the Sales team, Finance team and the Service team. I bought a new 2021 Explorer, had some mice issues getting into the glovebox, Ford didn't allow KP to fix, but did allow them to clean all the duct work. I put a cage over the cabin filter inlet which is in the engine bay. Worked great. Service dept is top notch. I purchased a used 2017 F150 XLT. Got it home and realized the 2.7 Ecoboost had an oil leak. Called and made the appointment, all taken care of with no issues so far. Both times received a loaner car or truck upon request. Jack Shamblin sold me my Explorer, top notch guy. Gary Huffer sold me my F150, another top notch guy. Neither salesman pressured me into anything. Mark the Sales manager, another top notch guy. They all took the time to answer all my questions and get everything set up. Adaira in Service, was very helpful with arranging my loaner cars, top notch for customer service. Dusty, in Service dept, called when she said she would and service was complete ahead of when they said it would be, top notch. Gary, Service Manager was very open to talk in both of my service experiences and made what I thought would be a nightmare, VERY manageable and painless. Everyone I have dealt with at Kent Parsons is very professional and I appreciate the..."Top Notch" service I was given. I will be talking to Kent Parson about a new Transit for my work needs in the near future.

Oil change and tire rotation! Good service and friendly staff!

Satisfied and took less time than expected. Friendly service.