Reviews
Excellent Professional Service
Service was very professional from schedule confirmation to service completion and notification.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Rogel, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again. Take care!
Parsons Lincoln Martinsburg, WV Sales/Service
I have been associated with Parsons Ford/Lincoln for the past 12 years and have purchased a total of 6 cars from that organization. My experience with the Sales People (Woody Scarborough and Dave Wilt) and the Service Advisor (Howard Chaney) has been nothing but excellent. This is the most professional Car Sales and Service Organization I have ever been associated with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, thank you for your wonderful response to the quality of service our Staff provides! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Dealership Broke my truck
So we were going on vacation to Florida 1000mile trip one way we dropped truck off for a routine maintenance oil change and fuel filter change the mechanic broke the fuel and fuel line trying to get fuel filter out now they want me to pay for parts to fix the truck they will cover labor parts cost alone is $1354.00 so we had to cancel our vacation do to the fact we were taking our boat with us and that being only truck we have capable of pulling the boat they could not get parts in time to fix the truck for our trip even if I were to pay for them I requested to have my trucked pulled out to lot service manager said not till you pay for oil change later he towed truck out I will have all of my work done at Hagerstown Ford now and would not recommend anyone using this service center
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We all here at Kent Parsons hate reading about this and take no pride in what happen to your truck. We definitely care about our clients while maintaining a certain responsibility to our employer. Thank goodness we are able to call our employer a locally raised resident of the eastern panhandle we serve. Thank goodness our family owned Dealership since 1967 Leader acted swiftly upon hearing of this situation. We understand vehicles are very personal part of all of our lives and cause many emotions. This happened Tuesday at close of business this week and didn't Mr. Parsons instruct his service management and team to take care of the COST of all the PARTS and LABOR of this unfortunate mishap Wednesday morning first thing ? The answer is of course he did! He lives, works, and sleeps in this community and he cares about his clients. Your not gonna find another dealership within 500 miles that has this same benefit. We only wish Ford would be able to offer an extended warranty that far reaches the HUNDRED of THOUSANDS of miles YOU currently have on your truck so that we would feel confident in attempting to maintain it going forward. We hope you are able to find this above average service elsewhere. Again we are all sorry this happened on our watch. And hope replacing your parts for free creates some sense of satisfaction. Ryan Byrd General Sales Manager
They didn't have the car I wanted, but promised me they'd...
They didn't have the car I wanted, but promised me they'd find one. And they did. The Service Dept. isn't my favorite. Hope they're better now.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
State Inspection
I had the car in for a state inspection. I use Parsons for this service on a regular basis.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else, we can do for you! Safe travels.
Parsons Ford Service
I can always count on a honest and complete service of my vehicle when I go to Parsons Ford.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
James, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!
Ford Truck Routine and non-Routine Service
Kent Parsons Ford is convenient to our home and has provided reliable routine and non-routine service to our 2014 Ford F150 Lariat.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Milton, thank you for leaving such a great review and a high star rating. At Kent Parsons Ford Inc, we value our customers and we look forward to seeing you on your next visit. Take care!
Parson's Ford Service
I have all my vehicles serviced at Parsons Ford and have never been disappointed!! The service agents are friendly and the mechanics get the job done right the first time!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jl, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great service
Great service from beginning to end. Jack is a great salesman and was very attentive to my needs. Whenever I’m in the market for another vehicle, I will look here first.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit! Safe travels!
Above and beyond
Unbelievable customer service. I would highly recommend this car dealership. I drive 2 hours to get there because I know they will always take good care of me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lorraine, thank you for your wonderful response to the quality of service our Staff provides! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! If there is anything else we can do to assist you, please let us know! Take care!