Reviews
Parson's Continues to be a Solid Organization
We purchased our 2010 Focus years ago from Parsons. It's a great little car and has always been serviced by Parsons, they are solid. Ford Service is the only place to have a Ford serviced. I have mobility issues and I appreciated their attempts to facilitate my comfort. Thank You.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Tom, thank you for your kind words and congratulations on your new vehicle! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Parsons Ford Martinsburg WV
Fast, friendly service reasonably priced I have a new truck ordered from Parsons
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're so pleased to hear that everything was completed so quickly and to your satisfaction! If you have any further questions, please don't hesitate to reach out!
whutchinson35@yahoo.com
Parson's staff are friendly and easy to work with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Wayne, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Kent Parsons Ford
Wonderful customer service! A favorite dealership of mine for many years now.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Susan, thank you for leaving such a great review and high star rating. If there is anything else we can do to assist you, please let us know! Take care!
Oil change, tire rotation, etc
I explained I was on a time crunch (3 hour window) to have my Explorer serviced when I made the appointment and again when I arrived for that appointment. The task was completed well within my timeframe. My thanks to the front desk people, the maintenance crew and the cashier for their help and kindness.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Paul, thank you for leaving such a great review and high star rating. We are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!
Service
Good service. Quick easy appointment. Quick check out.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!
Service work
Had my car sent to kent parsons to see what was going on as the steering was locking up and many other issues. They got my vehicle in the shop to be looked at and got it fixed within a few days. Service was great and they informed me of everything going.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're pleased to hear everything was completed to your satisfaction! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Parsons Ford Martinsburg WV
Do all inspections, service and repairs here. Bought previous new car here. Service department is courteous, competent and I trust them not to tack on unnecessary repairs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Samuel, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
ronandkathybennett@hotmail.com
Needed short notice inspection and service. Service dept. completed in less than a day. Great bunch of people here. Thanks.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ronald, we're pleased to hear everything was completed to your satisfaction! Thank you for leaving us this response!
smlanham1@gmail.com
Great fast service. Drop off was convenient. The service department called me answered all my questions and researched an issue I was having with my battery. Great dealership and was fair priced for the service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Shannon, your comments keep us motivated and working hard for all our guests! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!