ColumbineFord.com

there are the really crooked car dealers that give used car dealers a bad name, and maybe some rare, really honest ones. Columbine ranks somewhere in the low middle. the salesman I dealt with today offered a sweet enough deal over the phone (the bait) to get me to drive 2 hrs and wait while The Man somewhere else put together the lowest offer of 2 other dealers for my truck (the switch). I told the salesman over the phone I know the car dealer games and he promised they played it straight, but then tried to run that old con on me anyway. I wasted most of a day getting insulted. Don't waste yours.

It was welcoming and Adam was very helpful throughout the entire process. I had an amazing experience getting my new car

I am sharing my experience with Columbine Ford because I believe customers deserve to know how their service concerns are handled. My Ford Transit had a safety recall involving engine attachment bolts. Before making the approximately 1½-hour trip from Edwards to Rifle, I contacted Columbine Ford multiple times to confirm that the recall could be completed. On two occasions, I was told there was no recall on my vehicle. After further follow-up, I finally spoke with the service manager, Paul, who confirmed the recall existed and scheduled the repair. Because of the distance, I hired someone to transport my vehicle to the dealership and paid for a full day of their time. When the vehicle arrived, I was informed that the required parts had not been ordered and the repair could not be completed. This created unnecessary expense, wasted time, and frustration that could have been avoided with proper communication and preparation before scheduling the appointment. When I tried to bring this matter to management’s attention, I repeatedly requested to speak with the dealership manager but was transferred to other employees despite my request. Evan, the manager, eventually left me a voicemail. I returned his call, but I never received any further follow-up. I understand that mistakes can happen. What concerns me is the lack of communication, accountability, and respect for a customer’s time and expense. It is disappointing to see how a few employees can damage the reputation of a dealership like Columbine Ford\. Poor communication, lack of follow\-through, and disregard for customers’ time are becoming a pattern that reflects badly on the entire service department\. These employees are destroying all the efforts of the owner of this dealership to provide job security for all the others employees and efforts to help the owners of the ford vehicles. Customers expect professionalism and accountability, especially when dealing with safety\-related repairs\. Unfortunately, that was not my experience here\. I hope the leadership at Columbine Ford reviews this situation. A dealership’s reputation is built on how it treats customers, especially when problems occur. I hope future customers receive better communication and service than I experienced.

I had an excellent experience buying my truck from this dealership. The entire process was straightforward, professional, and completely stress-free. The staff was friendly, answered all of my questions honestly, and never made me feel pressured into making a decision. They made sure everything was taken care of from start to finish, and I couldn’t be happier with my new truck. I highly recommend this dealership to anyone looking for a quality vehicle and great customer service. I’ll definitely be back for future purchases.

Josh in Service was very clear on what was going to and did happen to the vehicle. Work tested out fine so far, hoping the new motor, brakes etc... perform for several years before any issues. Thanks for the work, assistance and effort.

Great experience working with Stan to secure my 2023 Ford Bronco Raptor. Traded in a vehicle and felt that I was treated fairly on both ends of the deal. Tom, the Finance Manager, made it easy for me to purchase on a Saturday (not always easy when banks are closed). Stan and Tom addressed all questions that I had and made the purchase seemless.

Worst communication ever, told everything would be ready when get there made it sound like credit was being ran then drove an hour not the case told they have to wait until morning it was to late. Told should be done 1st thing. Next day by 11:30 communication called asked what was up was told they would check and call back 1 1/2 hours later called again never checked was told they were "busy". Told them don't bother will take business to a different dealership. It's not hard to call,text or email.

Big, huge shout out to Thomas and Ever! They made the purchasing process easy and made me feel like a part of the family. They went above and beyond to assist me and did everything in their power to make my dream truck a reality. Without their kindness and support throughout this process, I don’t think I would have my Power Wagon. Even after the purchase, Ever has made it a point to keep in contact to ensure that it exceeds my expectations. None of this would have been possible without them. I highly recommend them, regardless of whether you are buying a Dodge or a Ford. Not only do I feel satisfied as a customer, I feel like I made new friends that day.

Big, huge shout out to Thomas and Ever! They made the purchasing process easy and made me feel like a part of the family. They went above and beyond to assist me and did everything in their power to make my dream truck a reality. Without their kindness and support throughout this process, I don’t think I would have my Power Wagon. Even after the purchase, Ever has made it a point to keep in contact to ensure that it exceeds my expectations. None of this would have been possible without them. I highly recommend them, regardless of whether you are buying a Dodge or a Ford. Not only do I feel satisfied as a customer, I feel like I made new friends that day.

thank you Sam Webb( service writer )for your taking care of my wife's new ford explorer st we bought from you all ,Sam takes care of business in a professional and friendly manner ,I've Delt With ALOT Of dealers over the years and this place is the one you want to do business with, Says a lot about management here cause it shows and we are 100% Happy thanks guys .Craig And Helen Gearhart