Chico Nissan

I was a serious buyer interested in purchasing a new 2027 Nissan Z Performance from Chico Nissan. After test-driving a Z, I asked the assistant sales manager about obtaining the specific car I wanted. He told me he could get me anything I wanted. I then asked sales asssociate Tony three separate times whether they could locate or order the car and provide pricing. Tony never answered my questions. At one point another sales associate reached out and I asked the same question. I got zero response. Instead of addressing my requests, the communication I received focused on my visit to another dealership, how that experience went, and whether I wanted a different vehicle. No one followed through on my actual request to locate or order the car and give me a price. If Chico Nissan couldn’t get the vehicle, all they had to do was tell me. Instead, they made promises, ignored repeated direct questions from a serious buyer, and left me without even the courtesy of a response. I did buy the car. I bought it from a dealership that responded immediately, provided the information I needed in just four minutes, and completed the entire deal in five hours. I wanted to buy locally and gave Chico Nissan multiple opportunities to earn my business. They didn’t lose the sale because they couldn’t get the car. They lost it because they failed to communicate, follow through, or even tell me where things stood. Another dealership demonstrated exactly how easy the buying process can be when a dealership actually responds to its customers.

5 Stars for Nando / 1 Star for Management & Finance Tactics I want to make one thing clear upfront: Nando was top-tier. He was professional, communicative, and did everything right to make the buying experience painless. Even when the process got difficult, Nando didn’t flinch when it came to going to bat for me to get the deal done. If you shop here, ask for Nando directly—he is the only reason this purchase crossed the finish line. Unfortunately, desk management and the finance office were a completely different story. It became obvious very quickly that walking in as an educated consumer who did their homework, brought a direct pre-approval, and refused hidden fees hit a serious nerve—cutting into their planned back-end profits and triggering unnecessary roadblocks. Undisclosed "VAG Theft Code" & Line-Item Scrutiny: Management attempted to sneak a "VAG theft code" fee onto the contract—an add-on that was completely absent from any online pricing or vehicle listings. A vital reminder to all buyers: Review every single line item on your deal sheet before signing anything. Under FTC rules regarding deceptive pricing and hidden junk fees, mandatory add-ons excluded from advertised prices violate federal standards. Under California law and the Car Buyer’s Bill of Rights, dealers cannot force dealer-installed accessories, etching, or theft products as mandatory conditions of sale. You have the absolute right to decline them. Desk Delays & Manufactured "Red Flags": Standing my ground to get the theft fee removed and refusing to use their in-house lender clearly disrupted their profit margins. Suddenly, desk management stalled for hours claiming they were "running into red flags"—dragging what should have been a straightforward transaction until nearly 7:00 PM simply because direct financing eliminated their ability to shop my credit and mark up loan terms. Finance Office APR Games & Disrespect (Nick Millhouse): Sitting down with Nick Millhouse in finance, I was presented with an interest rate marked up well above my verified pre-approved terms. The moment I held up my pre-approval confirmation on my phone and prepared to walk out, he stepped away and returned minutes later with the correct rate honored. That was immediately followed by a heavy-handed push for an overpriced "wrap" warranty, along with dismissive remarks when I declined. Next-Day Administrative Breakdown & Dismissive Attitude: The disorganization followed into the next day. Contract copies were never emailed as promised. When I stopped in the following afternoon during school pickup to retrieve my documentation and agreed-upon cash-back check, the check still was not cut. Rather than taking accountability, Nick was completely dismissive, treating the delay and the expectation for me to make multiple trips back to the store as "no big deal." Forcing a paying customer to repeatedly chase down their own funds and standard paperwork is unacceptable. Nando deserves all the credit in the world for standing by his customer and earned every bit of 5 stars. But management and finance—specifically Nick Millhouse—need to understand that informed buyers will review every line item, know their consumer rights, and will not tolerate showroom delays, hidden add-ons, or total disregard for a customer's time.

Huge shoutout to Chico Nissan Service Dept for the incredible service on my Altima! Haref, your kindness and courtesy made my day. What started as a simple oil change turned into so much more – tire inflation, key fob fix, and a safety recall fix I'd completely forgotten. I never felt pressured to have additional work done, and Haref's patience, humor, and kindness made me feel like family. It's wonderful to have my key fob working again and those pesky red icons gone from my dash! Thanks to amazing techs and advisors like Haref, Chico Nissan is my go-to for all things auto 🚘, keeping Selah my forever car (which may not be the best news for Sales Dept 🤷🏼‍♀️)

First in oil change and tire rotation for our Sentra. Had made an appointment and arrived a few minutes before that. I was greeted and checked in right as I drove up. Service went well and back out in a couple of hours. Overall things went smoothly

Brought our Hyundai in for repair and the service was great! The costs were reasonable and the repairs were completed quickly! I highly recommend Chico Hyundai!

Great service they repaired my recall part for the fuel assembly. They also did a whole 60000 mile vehicle inspection. Thank you 😊

Took 2024 Altima in to service showed them button on outside driver door didn’t work which is smart key entry then they took 2 hours to “diagnose” it !! Which I already showed them and should have taken 5 min to “diagnose” itt,if that !! Then had the nerve to charge me $200 to diagnose this!! What a racket!! Will never take my car here again

Always receive great service. I was informed of what was necessary and the recall on my car was fixed. Thank you

The service was fast, the staff asked good questions. I felt like they wanted to help me and they were very professional, would come back

Always a pleasure doing business with this staff. The service department are top notch . This is why I take my car to Nissan. They go above and beyond to help and are always welcoming! There work is always thorough with no problems! Thanks guys!