Green Hyundai - Illinois

My experience with Green Hyundai’s sales department was regrettably far from satisfactory, tarnishing what could have been a straightforward and positive transaction into a frustrating ordeal. From the outset, I encountered a series of red flags that left me feeling disheartened and distrustful of the dealership's practices. Upon entering the showroom after my test drive, I was met with an initial reluctance to provide me with a comprehensive breakdown of the out-the-door price, a standard request when considering a vehicle purchase. Despite my insistence, the sales representative hesitated, only willing to divulge pricing options verbally. This lack of transparency set an uncomfortable tone for the remainder of our interaction. My concerns deepened when I requested a detailed pricing document, clearly outlining the costs both with and without trade-in. Instead of accommodating my request, the salesman presented me with a mere screenshot of the car's MSRP and taxes, hastily scribbled with ballpoint pen marks that seemed more like an afterthought than a professional presentation. Even more disconcerting was the fact that I was not permitted to retain the printed screenshot for reference, a puzzling restriction that only exacerbated my doubts. Compounding my frustration was the salesman's refusal to disclose the actual trade-in value of my current vehicle, as determined by the finance manager. Despite my repeated inquiries, I was met with evasiveness, leaving me in the dark regarding a crucial aspect of the negotiation process. Moreover, the dealership's reluctance to engage in any form of negotiation, including the refusal to consider loyalty discounts off the MSRP, further underscored their lack of willingness to accommodate customer preferences. The most concerning aspect of this experience was the dealership's apparent aversion to providing detailed pricing documents, a fundamental aspect of any reputable business transaction. This refusal not only raised suspicions of hidden fees but also cast doubt on the integrity of the dealership's pricing structure. In conclusion, my encounter with Green Hyundai left me deeply dissatisfied and disillusioned. The absence of transparency, reluctance to negotiate, and refusal to provide essential documentation undermined any trust I may have had in their professionalism. As a discerning consumer, I am compelled to caution others against engaging with this dealership, as their practices fall short of the standards expected in the automotive industry.

I have been a customer of the Green Family stores for 20 years. We received a letter in the mail to come to the new Green Hyundai to see the specials on the 2023 Santa Fe's. We took time out of our day to go in and check it out. We found a Santa Fe we liked and sat down to look at the numbers and we were so low balled on our trade that it was insulting. Mike was our sales person and we had never dealt with him before. When I gave him a copy of my license, I had inadvertently gave him a copy of an expired of an ID that he didn't need. Instead of just handing it back to me he made a copy of it. Needless to say we walked out of there dumbfounded. I sent a message to Green about our experience and as of now have not heard a word from them. Their motto is "it's not about cars, it's about people" I don't believe this is true anymore. We will no longer buy from Green.

We just purchased a new 2023 Hyundai Tucson at green Hyundai. We cannot be more pleased with the service and professionalism of their staff.

We bought a 2024 Santa Cruz Ltd. Great deal and service! We love the car!

Jamie and the Internet Sales Team were so extremely patient and helpful during the process of finding a new car. They made the process so easy and fun and we couldn’t be happier!

This dealership is friendly and very low pressure which is a pleasure. Jaren is honest and attentive to our needs.

Very friendly, informative and loved the fact that there was very little paperwork to sign! Would definitely recommend them!

Very pleasant.environment was relaxing and welcoming the popcorn smelled good even though I didn’t have any. Great business, great people.

No problems or issues in completing the sale. Very professional and courteous service from all employees we met.

This is the 5th vehicle I have bought from Green Hyundai. The sales team are good and the service team is excellent.