Buckeye Nissan

1. I had a bad experience with one of the employees a Kevin . He was rude and unfriendly. I felt he was a racist. 2. They charge a surcharge for using credit cards 3. They have no clue if your car doesn’t have problems code. They are just guessing. 4. As a general comment. My Altima has only 127000 miles . My transmission failed already. I will not buy a Nissan again.

Buckeye Nissan has been our sole Dealership for 30 years now! If you want a hassle and haggle-free car buying experience, Buckeye Nissan is the place to go. Steve and Chad are the best in the business! They listen! They don?t try to upsell you! You as the customer are their #1 priority. Don?t go anywhere else!

Very easy to work with. I highly recommend going to see Buckeye Nissan. Friendly and trustworthy family owned dealership. I'm very happy with my experience there.

Service department is horrible. The way they retreat customers especially women is not acceptable. Will never buy another Nissan vehicle due to their service.

I was interested in a 2015 Nissan Altima advertised by this dealer (Buckeye Nissan). I had multiple conversations with the same sales person over the phone and via text. I will leave out their name, although perhaps I shouldn't as the experience with this person was poor. In our conversations, the sales person assured me the car was in good shape and available. I clearly expressed I was driving from 3 hours away to look at the car and needed assurance the car would be worth my time and expense. I set up an appointment, took off work, and rented a car. The day of while en route, the sales person calls me saying the car is being "reconditioned" and unavailable for a week or more. I couldn't believe it! The sales person apparently never checked that the car was actually available while all along trying to get me to come look at it. Also, "being reconditioned" I found out (only after asking) meant it was getting body work done. Unbelievable!! She assured me over and over again the car was in great condition. I am so frustrated. I would not recommend this dealership. It's common sense if you're a sales person that you actually know if a car is available and in good shape before you say it is. This type of sales experience is what contributes to people's frustrations working with car dealerships and their sales staff.

My guy Travis Thomas gave me service you can't attain anywhere else. His professionalism and knowledge of the vehicles on the lot, were detrimental to the buying process. He was patient and never not once made me feel pressured or rushed to pull the trigger on a new ride. 5 out 5 stars. Well be back for certain. Thanks for the royal treatment.

The service center is very slow and I’m not sure what the point of making an appointment is. They take cars first come first serve. The last time I’ve made appointments for my last oil changes I’ve waited an hour later than my appointment time before they even took my car back and this is just for a standard oil change. I’ve waited for over 2 hours with an appointment. Ridiculous! They don’t care about your time and always lie about how long it’ll take. I’m always told an hour and it ends up being over 2.

I would have preferred to do the finance information first. They did not even give me a quote for the down payment for the car.

I took my vehicle in on June 5th for a timing chain job which was under warranty. on the 6th at 10:45am the service rep called me and said that I will have to pay $433.00 because they charge more per hour than my warrant pays... whatever I need my car do the job. he said it will be ready on the 7th. I didn't hear anything from them on the 7th or the 8th until I called them at 4:40pm on the 8th to ask for a update, I was place on hold for 10 minutes and a different guy picks up the phone and says the cars done pick it up by 7. he immediately hangs up. I get there at 5:30pm only to find out they close at 6. I stood at the counter for 10 minutes waiting for the guy on the other side to finish his candy bar before he said "what do you want". I told him I was there to pick up my car and before saying anything else he said there's a bill on it. rude. I was not allowed to inspect the car before I paid the bill which is wrong and then I was told the bill was $562.00. if you remember I stated before that I was told at 10:45am on the 6th that it was 433 now on the paperwork that have my initials next to 562 at 2:02pm on the 6th. that's a lie and forgery. I had no choice but to pay, that's what they want right? when I went outside to look at my car I opened the hood and noticed a bolt missing off the alternator bracket. I went inside to tell them. a guy came out and looked and started laughing and said can't this wait till Monday...xxxx no it can't wait till Monday fix my car. he said if he can find a guy that willing to do it he will but if not I could do it myself when I get home. anyway they put the bolt in. this was Friday in the rain. I went home and parked the car in the garage. Monday morning I went out and noticed 3 large "dime size" spots on the top of the car where the pain was gone all the way to bare metal and it was bubbly and starting to oxidise. in all honesty it looks like brake fluid dripped on the car. I called the dealer and they said to bring it in. when I get there Chris the service manager called me in his office and asked about the issues I had after I explained the only thing he commented on is the guy that laughed at me about the bolt. he said that's just the way he is....not good enough Chris. so Chris goes out and brings my car inside the service entrance and looks at the spots and right away says they've been there six months we didn't do it...wrong sir I bought the car less than a month ago and I wouldn't have boutght it like that. he agreed that it wasn't chipped but that the paint was chemically removed but didn't know how. he said not to question because he used to own a body shop for six years. this upset me so I called Nissan north America while he was looking over the car and laughing and taking pictures. I showed him pictures of the car taken the day before I brought it in and he said it didn't matter. I asked if he would look at the dealership cameras because as you pull in the service center you park directly under a camera, he refused and said he didn't feel like it. as I was explaining things to the lady on the phone Chris grabs a green rag that is so filthy that is almost completely black and starts scrubbing my hood with it. I tell he to stopped five times to the point of yelling and he keeps saying no. he then starts yelling at me and lies saying he didn't do it. this is all on record and audio recording with Nissan north by the way. the lady on the phone asked to talk to Chris and told him to stop everything he's doing and then she told me to leave which I did. we come back to the filthy rag. he rubbed it all over the top of my car to dry it so he could see better. that's what he said anyway. well whatever was on that rag has now left 98 of the same spots on my car and is eating the clear coat off of the hood. to make things worse. I've noticed that the inner wheel well covers on the passenger side have not only been broken but have been put back on in the wrong order. they flap when I drive be

I inquired about leasing my third vehicle from Buckeye Nissan. My former dealings with this dealership or stellar, however I began working with a sales associate who opted to text. Within the text, this associate informs me that if I were to purchase immediately, he could hit his first half months bonus. I called the general manager as I felt this was extremely unprofessional and honestly, I felt like just another number. Vm