Reviews
Tim Diddle did an amazing job.
Tim Diddle did an amazing job. I reached out to Tim via email earlier in the week regarding the availability of a truck. Tim was quick to respond and stayed in touch keeping me informed throughout the week. He did a great job getting us a good deal on the sale. The whole team was great. I was very impressed with the finance team. When they presented the final numbers it was ALL on the paperwork. No added fees upon signing.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Always nice to hear from start to finish the experience went smooth. Thank you for sharing your visit and appreciate you providing Tim and Bob Caldwell an opportunity to earn your business. -Justin Harmon (General Manager)
Our salesman Demetrius, was wonderful, but when we
Our salesman Demetrius, was wonderful, but when we actually began to work on our trade and purchase the sales manager was a poor communicator, angry at our choice of financing, and rude to both us and our sales person. Shame on Bob Caldwell for keeping an employee who shouts at potential buyers. Happy to take my business to Delaware, OH.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Well I apologize if anyone here came off as angry or made you uncomfortable. I also apologize for taking a couple days to respond. Always like to review the paperwork and discuss the transaction with those involved. After reviewing the paperwork I see where our manager provided a quote with our financing through Kemba and a worksheet with you going directly through Kemba. We always offer a service contract also with our worksheets. My understanding is this is when this became a problem for you and I'm sorry that was a problem. Nonetheless, nothing illegal, immoral, poor tactics and certainly no need to send to 3 different review sites after the research. -Justin Harmon (General Manager)
Tim Diddle was great, honest, professional, and a
Tim Diddle was great, honest, professional, and a pleasure to work with. Really appreciate his help.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Always rooting for Mr. Diddle. Born and raised here Tim is what you see. No smoke and mirrors. Just here to get a customer the information they need to make an educated decision. Common response for those lucky enough to work with Tim. Thank you for summarizing your thoughts on the visit and thanks for giving Tim and Bob Caldwell the opportunity to earn your business! -Justin Harmon (General Manager)
I live out of state and worked with these gentlemen to
I live out of state and worked with these gentlemen to purchase a vehicle remotely. They were extremely professional, honest and honorable. A breath of fresh air when purchasing a new car. I specifically worked with Garrett who was fantastic. I would highly recommend doing business with this dealership!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Garrett has been on a nice run as of recent. Scoring his best month in July he has not slowed down in August. Always great to see folks that show to work to work. Thank you for the feedback and opportunity to earn your business. -Justin Harmon (General Manager)
Erik was great to work with!
Erik was great to work with! Relatable, knowledgeable, friendly and super helpful finding our new vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you Amy! It's how a car buying experience should be. Erik has many years of practice and although I never loose sleep over trust in Erik, it's reassuring to hear from customers like you. Hope your Tesla treats you well throughout your ownership. Thank you for the business and review! -Justin Harmon (General Manager)
Friendly and nice people.
Friendly and nice people. Not your typical sales experience. Tim Diddle was great and down to earth. We love that.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Tim has more positive feedback from customers than all other sales people this month so he must be doing something right. Thank you for highlighting Tim and his efforts Greg. Have a great tempered weekend! -Justin Harmon (General Manager)
I've been looking to get information for a while.
I've been looking to get information for a while. I didn't understand the way my trade vs negative equity, interest rates and down payments etc, all work. Every car salesman I've talked to only focused on selling and was not very personable. Derrick gave me much information in such a way I feel so much more confident and safe moving forward with my future vehicle purchase. Im buying a Jeep from Derrick.. Great customer service and integrity. Truly changing the vehicle buying experience one conversation at a time. 🥰
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
That's valuable feedback Ariana. Listening and operating at the cadence the customer prefers is super important and a tough thing to learn and teach. Derrick has shown during his tenure to be insanely patient with who he is working with. Seldomly rushed, very calm person which works well during (what typically is) a stressful process. Thank you lending Derrick the opportunity to earn your business Ariana and really appreciate you taking the time to summarize your visit. Take care and hope your new Jeep treats you well for many years to come! -Justin Harmon (General Manager)
Great guidance, although when I had got scheduled for a
Great guidance, although when I had got scheduled for a test drive, I picked a certain car. And they confirmed that I could test drive that car but when I came to test drive it, they said the car got sold. So it was fine, but it’s not the exact car that I wanted.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Well that's poor communication and sorry to hear that Joseph. Happy to help you if there is anything else that does fit your wants and needs. Feel free to reach out directly if I can be a sounding board or help you with your search. 614-880-2824 is my direct extension or justin@caldwellchrysler.com. Thanks! -Justin Harmon (General Manager)
Great service from Bob Caldwell!
Great service from Bob Caldwell! Tim Diddle is an amazing sales man. White glove service.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Well put! Thank you for affording Tim (and Bob Caldwell) the opportunity to earn your business. Have a great week! -Justin Harmon (General Manager)
Our experience was awesome from being greated outside as
Our experience was awesome from being greated outside as we approached the door by Demetrius to his knowledgeable information, to his thoroughness, professionalism, and great character. This was the best experience I have had at any dealership or used car lot. Thank you all for an experience we are glad to have had. Respectfully yours, Katherine Eppley.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you Katherine. Demetrius is nice to a fault. Makes friends with everyone and has a distinct personality. One thing I love about our staff is everyone has a unique style and glad they feel comfortable expressing themselves. Moreso, glad you and Demetrius worked well together. Thank you Katherine for the business and review! -Justin Harmon (General Manager)