Reviews
Great customer service and communication.
Great customer service and communication. Nice selection, and great deal. Would recommend This dealership for anyone looking for a used or new vehicle.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
That's really awesome to see and no surprise if you were working with Dino. Thank you for the opportunity to earn your business and appreciate the review! -Justin Harmon (General Manager)
Dino was extremely helpful and patient with this old
Dino was extremely helpful and patient with this old couple (we’re 80 years old)! It was a complicated process due to our situation. Dino was great!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks Ralph. Buying vehicles is more complicated than it should be. In fact everything is puzzle. Glad the sale went how you preferred. Appreciate the business and thanks for taking the time to leave a review. Enjoy the New van! -Justin Harmon (General Manager)
Came into the dealership really nice experience good
Came into the dealership really nice experience good hospitality customer service was really good too. The salesman. Tim was really nice.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Halfway through the month and Tim has his best month going! Crazy to see as November is historically not a great car sales month. Very happy for him and pleased to hear that the customers he is working with endorse his efforts as well. Eddie, hope your new vehicle treats you well as long as you own it! Enjoy the holidays! -Justin Harmon (General Manager)
I had an amazing experience working with Derrick at Bob
I had an amazing experience working with Derrick at Bob Caldwell! My boyfriend and I came in hoping to make something happen, and Derrick went above and beyond for us. He worked with our situation, explained everything clearly, and actually cared about getting us into the right car. Thanks to him, my boyfriend was able to drive off in a Dodge Challenger — and I was able to co-sign with no stress or confusion. Derrick made the whole process smooth, fast, and honestly way easier than we expected. If you’re looking for someone who’s honest, patient, and really knows what they’re doing, definitely go to Derrick. We’re super grateful for him! 🚗🔥
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time Cadence. Your boyfriend did well. Great time of the year to buy sports vehicles. The value of these will skyrocket after the 1st of the year. Glad to hear everything went smooth and Derrick made the visit a positive one. Have a great holiday season and reach out if you need anything! -Justin Harmon (General Manager)
I could not be happier with the car I got and the service
I could not be happier with the car I got and the service I received. Everyone was very friendly and everything was explained in great detail to ensure I didn’t have questions, I would definitely consider buying my next car here!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Diddle is on a roll! Great time to buy a vehicle. Prices on used vehicles are 20% less than what they were same month 2021. It's the stuff you should (but don't) hear in the news. Congrats on your savvy purchase and glad to hear everything went well! -Justin Harmon (General Manager)
Very friendly.
Very friendly. Professional. Not pushy. We would buy from this dealership again. Tim Diddle was our sales consultant and he was the best.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you Jacob. Tim has been a rock and a great representation of the company. Always nice to hear positive comments from customer's positive (and even negative) experiences. Have a great week and appreciate your business! -Justin Harmon (General Manager)
Derek and the sales manager didn’t unbelievable job on
Derek and the sales manager didn’t unbelievable job on the extra mile for me. I put him through a lot of hoops that they were patient and found me a great vehicle. I would recommend both of these gentlemen to anyone that is looking for a new or used vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Great to see Scot getting thrown into the melee and you spelled his name right!!!!! Hilarious. Appreciate the endorsement and these folks have been dealing with going through hoops for years, just another day for the folks on the sales floor. Fortunate to have the team we do. Thank you for the business and thank you for the review! -Justin Harmon (General Manager)
Justin, Derek and Scott did a great job. When we couldn’t find the right deal on the Grand Cherokee L , we pivoted to the Lincoln and made me a fair deal, I’m actually starting an airport shuttle service with the Lincoln at the Pittsburgh airport from the Steubenville area and if all goes well I’ll be back in a year to get a different vehicle. Thx again Tim B
Excellent service.
Excellent service. Very friendly and concise. Made the transaction quick and easy. Helped me find the vehicle I needed for my business
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Appreciate it Travis!!! Tim's a hustler and happy to hear he is well received by the end user. Thank you for the business and review! -Justin Harmon (General Manager)
Transaction went very well very pleasant salesman and was
Transaction went very well very pleasant salesman and was very professional. Return customers and do not disappoint.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Just left a meeting that discussed the decrease in loyalty. If loyalty is not a thing, karma is. We see this daily and it goes both directions. Just as easy to lose a longtime customer if not treated well. Thank you for the repeat business and and appreciate you taking the time to confirm we did not mess this relationship up. Very important to all of us here at Caldwell. Have a great weekend! -Justin Harmon (General Manager)
Derrick was fantastic.
Derrick was fantastic. Car shopping is an entire family experience and he made not only me but my children feel extremely comfortable. We went through multiple options and he really helped us make the right decision. Highly recommended for anyone looking for excellent service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Derrick is very patient with his customers and happy to have him as the face to Bob Caldwell. Consistently hear similar comments from customers he works with and that equals value. Thank you Jontaeo for your business and taking the time to post. -Justin Harmon (General Manager)