[{"id":649231,"firstName":"Tori","lastName":"Phillips","titleText":"Service Advisor","emailTxt":"vphillips@chapmanautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":8,"combinedEmpReviewCnt":20,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":109078,"dealerEmpStartDtUtc":"1583020800","industryStartDtUtc":"1498867200","certifiedEmployee":true,"deptDscrp":"Service"},{"id":476250,"personPtyId":37677315,"firstName":"Jerry","lastName":"Deshong","titleText":"Service Advisor","emailTxt":"gdeshong@chapmanautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":195,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/109078/employees/82100db8bf10.jpg","drDealerId":109078,"dealerEmpStartDtUtc":"502243200","industryStartDtUtc":"302313600","certifiedEmployee":true,"deptDscrp":"Service"},{"id":476006,"personPtyId":36890585,"firstName":"Scott","lastName":"Greiner","titleText":"Master Certified Sales Assoc.","shortBioText":"I have been a Ford salesperson for 35 years. This has built me a loyal customer base. I have qualified for awards through Ford for both volume and customer satisfaction. \r\nwhen I am not selling cars I am usually doing something either family or sports related. \r\nMy best buddy is my dog Charles Barkley who happens to be blind and incredible as a friend. \r\nI have over 8000 previous sales but I still enjoy meeting new people and assisting them with their car buying needs. Please ask for me when you contact us.","emailTxt":"sgreiner@chapmanautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":64,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":109078,"dealerEmpStartDtUtc":"1393632000","industryStartDtUtc":"412905600","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":476239,"personPtyId":37095170,"firstName":"Jon","lastName":"Webster","titleText":"Sales Manager","emailTxt":"jwebster@chapmanautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":35,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/109078/employees/76d206bdb933.jpg","drDealerId":109078,"certifiedEmployee":true,"deptDscrp":"Management"},{"id":476248,"personPtyId":37095828,"firstName":"Lino","lastName":"De La Rosa - Familia","titleText":"Sales Associate","shortBioText":"","emailTxt":"ldelarosa@chapmanautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":30,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/109078/employees/de22e5ef438f.jpg","drDealerId":109078,"dealerEmpStartDtUtc":"1483228800","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":476256,"personPtyId":38231447,"firstName":"Michael","lastName":"Tufano","titleText":"Service Advisor","emailTxt":"mtufano@chapmanautogroup.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":9,"combinedEmpReviewCnt":187,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/109078/employees/691bf071c1a3.jpg","drDealerId":109078,"dealerEmpStartDtUtc":"1514764800","industryStartDtUtc":"1514764800","certifiedEmployee":true,"deptDscrp":"Service"},{"id":476729,"personPtyId":36957192,"firstName":"Jared","lastName":"Meshey","titleText":"Business Manager","shortBioText":"Hello my name is Jared Meshey and I've been with the Chapman organization for 5 years. I've always had a passion for automobiles as well as meeting new people and learning about everyone's unique story, so car sales was the perfect fit! I'm an avid sports fan and play soccer, hockey and football still in recreational leagues. I was born and raised in Lancaster County, love the people, the culture and the areas beautiful landscapes. Just purchased my first home in 2016 to start putting down more roots of my own! \r\n\r\nI hope to have the opportunity to work with you.","emailTxt":"jaredmeshey@chapmanautogroup.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":127,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/109078/employees/b94e3f245a7a.jpg","drDealerId":109078,"dealerEmpStartDtUtc":"1356998400","industryStartDtUtc":"1191196800","certifiedEmployee":true,"deptDscrp":"Finance"},{"id":476009,"personPtyId":37165475,"firstName":"Mike","lastName":"Mumma","titleText":"Business Manager","shortBioText":"Energetic and motivated sales professional focused on providing the perfect customer experience. Known for being honest, dedicated, and hard working to my customers.","emailTxt":"mmumma@chapmanautogroup.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":96,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/109078/employees/f1db94923955.jpg","drDealerId":109078,"dealerEmpStartDtUtc":"1398902400","industryStartDtUtc":"1372636800","certifiedEmployee":true,"deptDscrp":"Finance"},{"id":635484,"personPtyId":37165004,"firstName":"L. Anthony","lastName":"Rodriguez","titleText":"Sales Consultant","emailTxt":"lrodriguez@chapmanautogroup.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/109078/employees/c11f055bd9ff.jpg","drDealerId":109078,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":593361,"firstName":"Tim","lastName":"Keyes","titleText":"Sales Manager","shortBioText":"I have been in the Auto industry for more than 20 years. My goal is to make it easy and enjoyable to purchase the vehicle that suits your needs.","emailTxt":"tkeyes@chapmanautogroup.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":18,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/109078/employees/6abeb70e2e94.jpg","drDealerId":109078,"dealerEmpStartDtUtc":"1548979200","industryStartDtUtc":"612662400","certifiedEmployee":true,"deptDscrp":"Management"},{"id":593353,"firstName":"Scott","lastName":"McCann","titleText":"Service Director","emailTxt":"smccann@chapmanautogroup.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":60,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/109078/employees/e2fff26d9191.jpg","drDealerId":109078,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":593355,"firstName":"Jason","lastName":"Mummau","titleText":"General Manager","emailTxt":"jmummau@chapmanautogroup.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":37,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/109078/employees/4151fa9be981.jpg","drDealerId":109078,"certifiedEmployee":true,"deptDscrp":"Management"},{"id":618530,"firstName":"John","lastName":"Hatzis","titleText":"Sales Associate","emailTxt":"jhatzis@chapmanautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/109078/employees/3d7730fc3ee3.jpg","drDealerId":109078,"dealerEmpStartDtUtc":"1569888000","industryStartDtUtc":"89424000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":635483,"firstName":"Larry","lastName":"Busino","titleText":"Sales Consultant","emailTxt":"lbusino@chapmanautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/109078/employees/c33a795abd10.jpg","drDealerId":109078,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":476001,"personPtyId":36856563,"firstName":"Ann","lastName":"Thomas","titleText":"Internet manager","emailTxt":"athomas@chapmanautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":109078,"dealerEmpStartDtUtc":"1301616000","certifiedEmployee":false,"deptDscrp":"Management"},{"id":586999,"firstName":"Tyler","lastName":"Deshong","titleText":"Internet Sales","emailTxt":"tdeshong@chapmanautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":109078,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":593356,"firstName":"Zach","lastName":"Roman","titleText":"Sales Associate/Product Specialist","emailTxt":"zroman@chapmanautogroup.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/109078/employees/0f377c58cea7.jpg","drDealerId":109078,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":618529,"firstName":"Alvonte","lastName":"Addison","titleText":"Sales Associate","emailTxt":"aaddison@chapmanautogroup.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/109078/employees/4617a692aaa6.jpg","drDealerId":109078,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":652192,"firstName":"Cliff","lastName":"Bullock","titleText":"Service Advisor","emailTxt":"lbullock@chapmanautogroup.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":109078,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":606662,"firstName":"Erik","lastName":"Janco","titleText":"Sales Associate","emailTxt":"ejanco@chapmanautogroup.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/109078/employees/7d19d24e67b3.jpg","drDealerId":109078,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":476244,"personPtyId":36889737,"firstName":"Morgan","lastName":"Benjamin","titleText":"BDR","emailTxt":"mbenjamin@chapmanautogroup.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/109078/employees/14c838716d0d.jpg","drDealerId":109078,"dealerEmpStartDtUtc":"1420070400","industryStartDtUtc":"1420070400","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":652188,"firstName":"Damien","lastName":"Fortson","titleText":"GSM","emailTxt":"dfortson@chapmanautogroup.com","combinedRecentReviewCnt":3,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":109078,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":476254,"personPtyId":37060618,"firstName":"Kyle","lastName":"Rankin","titleText":"Sales Support","emailTxt":"krankin@chapmanautogroup.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":109078,"dealerEmpStartDtUtc":"1506816000","certifiedEmployee":false,"deptDscrp":"Administration"}]

Chapman Ford Lancaster

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 5:00 PM

Chapman Ford Lancaster Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 5:00 PM

Tuesday

7:00 AM - 5:00 PM

Wednesday

7:00 AM - 5:00 PM

Thursday

7:00 AM - 5:00 PM

Friday

7:00 AM - 5:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2013

Thank you for considering Chapman Ford. We're here to provide you with tools that we hope will make buying a car easier.

...

Our large inventory and wide selection of models, along with competitive pricing, allow us to make you a great deal on the Ford of your choice. At Chapman Ford our goal is to assist you in making a confident decision. Our friendly, professional staff members are here to answer your questions and listen to your needs. Chapman Ford Lancaster doesn't stop with your vehicle purchase. Our Service Department is staffed with factory-trained technicians, ready to perform everything from regular maintenance to expert repairs.

"If It Doesn't Say Chapman On The Back Of Your Car You Probably Paid Too Much"

Service

Oil, Filter Change

$39 and up*

Wheel Balance

$52.95 and up*

Tire Rotation

$19.95

Wiper Blade Replacement

$37 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
1105 lifetime reviews. Includes reviews of Chapman Ford Lancaster from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    September 18, 2020

    Very nice experience. Explained the problem and what I should do in the future. i would definitely bring my care here again in the future.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    2.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Chapman Ford Lancaster

    We're thrilled to hear you enjoyed your experience with us here at Chapman Ford of Lancaster! Customer Service is a high priority for us and we love t...o hear when we are able to deliver.


    Worked with:
    Michael Tufano

    Service Advisor

    (4.9) 187 reviews

  • 5.0 out of 5
    September 17, 2020

    This was my first time using Chapman Ford for the servicing of my F250. I am very pleased with my experience! Mike Tufano was very good at communicating... everthing that needed to be accomplished on the service, and helped me out on the costs. I will be using Chapman Ford's service center for all the service needs of my truck!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Chapman Ford Lancaster

    We really appreciate this review. Mike is an outstanding employee and never fails to satisfy his customers. Glad everything worked out well. We look f...orward to doing business with you again. Best of Luck!


    Worked with:
    Michael Tufano

    Service Advisor

    (4.9) 187 reviews

  • April 21, 2015

    Having never purchased a new car before, my husband and I were not sure what to expect. Chapman Ford made our buying experience a personal one and even... put a bow on the car for my birthday! Could not be happier with the service that Tim T and the whole Chapman Ford team gave us!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing this wonderful review! Tim is a tremendous guy to have on our team. It's all about team work! Glad you felt like family, it's cr...ucial that our clients feel at home while at our dealership. We hope you enjoy your vehicle and look forward to doing business with you again!

  • 5.0 out of 5
    September 17, 2020

    The dealership was very helpful in getting me acquainted with the Expedition. Also, the guy that delivered the new car to my house spent considerable time... making sure that I was comfortable with all the bells and whistles this car provides. I would recommend this dealership to family and friends.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Chapman Ford Lancaster

    Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think ...of us if we may ever be of service to you in the future.


    Worked with:
    Alvonte Addison

    Sales Associate

    (4.9) 16 reviews

  • 5.0 out of 5
    September 14, 2020

    Whole team and experience was great! Prompt service and communications were timely, clear and appreciated. Online scheduling is also a plus. Thank you... for everything.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Chapman Ford Lancaster

    It is so nice of you to provide positive feedback to us at Chapman Ford of Lancaster. It makes us happy to make YOU happy. Thank you for letting us kn...ow we have achieved that goal.


    Worked with:
    Tori Phillips

    Service Advisor

    (5.0) 20 reviews

    Jerry Deshong

    Service Advisor

    (5.0) 195 reviews

    Michael Tufano

    Service Advisor

    (4.9) 187 reviews

    Scott McCann

    Service Director

    (4.8) 60 reviews

    Cliff Bullock

    Service Advisor

    (4.8) 5 reviews

  • 5.0 out of 5
    September 12, 2020

    I needed service on my 2018 Explorer Sport, I was Very happy with my service and the service Person thank you her name is Tori Phillips

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Chapman Ford Lancaster

    Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think ...of us if we may ever be of service to you in the future.


    Worked with:
    Tori Phillips

    Service Advisor

    (5.0) 20 reviews

  • 5.0 out of 5
    September 11, 2020

    Had a great experience- fast scheduling and service, was pleasantly surprised with the small bill. Also, I liked the new video report system for the work... performed.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Chapman Ford Lancaster

    Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think ...of us if we may ever be of service to you in the future.


    Worked with:
    Tori Phillips

    Service Advisor

    (5.0) 20 reviews

  • 5.0 out of 5
    September 10, 2020

    Great team of people and they remember your name even if you bought a car 2 years ago Could Max for a better sales experience

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Chapman Ford Lancaster

    Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think ...of us if we may ever be of service to you in the future.


    Worked with:
    Jon Webster

    Sales Manager

    (5.0) 35 reviews

    Lino De La Rosa - Familia

    Sales Associate

    (5.0) 30 reviews

    Mike Mumma

    Business Manager

    (4.9) 96 reviews

  • 4.0 out of 5
    September 8, 2020

    Had my new truck in for its first service, the ease of making an appointment and the text to pay are great features, the video of my truck being inspected... is a really nice feature as well. Only problem i had was there wasn't a pen in the key drop off box to fill out the key envelope. An they didn't rotate my tires, but I guess that's because my truck only has 1500 miles on it.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Chapman Ford Lancaster

    Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think ...of us if we may ever be of service to you in the future.


    Worked with:
    Michael Tufano

    Service Advisor

    (4.9) 187 reviews

  • 5.0 out of 5
    September 7, 2020

    Everyone was very friendly and professional. All maintained CDC Guidelines related to COVID - wearing masks and social distancing. Thank you! It can be... concerning going out.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Chapman Ford Lancaster

    Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think ...of us if we may ever be of service to you in the future.


    Worked with:
    Tori Phillips

    Service Advisor

    (5.0) 20 reviews

    Cliff Bullock

    Service Advisor

    (4.8) 5 reviews

View More Reviews