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Chapman Ford Lancaster

(1,319 reviews)
Visit Chapman Ford Lancaster
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–5:00pm
Tuesday 9:00am–8:00pm 7:00am–5:00pm
Wednesday 9:00am–8:00pm 7:00am–5:00pm
Thursday 9:00am–8:00pm 7:00am–5:00pm
Friday 9:00am–8:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award

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New (717) 844-5205 (717) 844-5205
Used (717) 844-5193 (717) 844-5193
Service (717) 207-9673 (717) 207-9673

Inventory

See all 163 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since July 2024.
Thank you for considering Chapman Ford. We're here to provide you with tools that we hope will make buying a car easier. Our large inventory and wide selection of models along with competitive pricing allow us to make you a great deal on the Ford of your choice. At Chapman Ford our goal is to assist you in making a confident decision. Our friendly professional staff members are here to answer your questions and listen to your needs. Chapman Ford Lancaster doesn't stop with your vehicle purchase. Our Service Department is staffed with factory-trained technicians ready to perform everything from regular maintenance to expert repairs.
If It Doesn't Say Chapman On The Back Of Your Car You Probably Paid Too Much

Service center

Phone number (717) 207-9673

Service hours

Monday
7:00am–5:00pm
Tuesday
7:00am–5:00pm
Wednesday
7:00am–5:00pm
Thursday
7:00am–5:00pm
Friday
7:00am–5:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(1,319 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Chapman Ford Lancaster from DealerRater.

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Recently left a review without noticing the ford transit

Recently left a review without noticing the ford transit I was sold with an oil leak. Aaron did a fantastic job and i recommend him 10/10. BUT I purchased a vehicle on Thursday afternoon , drove it on highway Friday , sat the weekend , drove Monday highway , and noticed rainbow spots on Tuesday with the rain. So I’m sure it was leaking day of sale and only noticed Tuesday. I was sent a video after bringing this up, undercarriage looked dry in video and I am to take care of it on my own. Thank you for standing by your product and work that was “just inspected”

Recently left a review without noticing the ford transit

Recently left a review without noticing the ford transit I was sold with an oil leak. Aaron did a fantastic job and i recommend him 10/10. BUT I purchased a vehicle on Thursday afternoon , drove it on highway Friday , sat the weekend , drove Monday highway , and noticed rainbow spots on Tuesday with the rain. So I’m sure it was leaking day of sale and only noticed Tuesday. I was sent a video after bringing this up, undercarriage looked dry in video and I am to take care of it on my own. Thank you for standing by your product and work that was “just inspected”

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Great dealership!

Great dealership!!! Tyler went above and beyond to answer all my questions and even made me a personalized video of the truck I was interested in so I could get a good idea of everything it had in it before I drove the two 2 hours to their dealership. Once we got there the warm welcome we got from Tyler was like none we’ve seen from the other dealerships we visited. When Jon came out to meet us, he also made us feel very welcome and they both were willing to do whatever they could to gain our business. We now finally feel like we have found the perfect dealership that we will definitely be going back to whenever we are in the market for another new vehicle.

Great dealership!

Great dealership!!! Tyler went above and beyond to answer all my questions and even made me a personalized video of the truck I was interested in so I could get a good idea of everything it had in it before I drove the two 2 hours to their dealership. Once we got there the warm welcome we got from Tyler was like none we’ve seen from the other dealerships we visited. When Jon came out to meet us, he also made us feel very welcome and they both were willing to do whatever they could to gain our business. We now finally feel like we have found the perfect dealership that we will definitely be going back to whenever we are in the market for another new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Knowledge.

Knowledge. Helpful. Understanding. I had a terrible experience at another dealership, and Tyler stepped in to provide clarity and direction. He provided insight to the process while being transparent with pricing and other factors. I HIGHLY recommend Tyler and Chapman Ford Lancaster. This will be my first stop in all future vehicles needs!

Knowledge.

Knowledge. Helpful. Understanding. I had a terrible experience at another dealership, and Tyler stepped in to provide clarity and direction. He provided insight to the process while being transparent with pricing and other factors. I HIGHLY recommend Tyler and Chapman Ford Lancaster. This will be my first stop in all future vehicles needs!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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I highly recommend Chapman Ford of Lancaster.

I highly recommend Chapman Ford of Lancaster. I purchased my 2020 Ford Edge from Chapman and they made the process effortless. I use to dread going to dealership and all the high pressure tactics but you will not experience that with Chapman. I use them for service and they made it easy to schedule, they keep you updated and everything is always your choice. Thanks Chapman for making dealing with my car a breeze! And bonus, love my car❤️

I highly recommend Chapman Ford of Lancaster.

I highly recommend Chapman Ford of Lancaster. I purchased my 2020 Ford Edge from Chapman and they made the process effortless. I use to dread going to dealership and all the high pressure tactics but you will not experience that with Chapman. I use them for service and they made it easy to schedule, they keep you updated and everything is always your choice. Thanks Chapman for making dealing with my car a breeze! And bonus, love my car❤️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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I experienced friendly service without the dreaded

I experienced friendly service without the dreaded haggling. I would highly recommend Tyler for your next car.

I experienced friendly service without the dreaded

I experienced friendly service without the dreaded haggling. I would highly recommend Tyler for your next car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Alvonte Addison is an awesome guy, salesman and friend!

Alvonte Addison is an awesome guy, salesman and friend! Since he did my first sale in 2020 , he remains my go to at the dealership. He follows up after the sale and continues to check on how I’m doing with my vehicle. My recent purchase was again made simple and enjoyable. He never made me feel pushed or rushed ! He has always made me feel like I’m the most important customer!!

Alvonte Addison is an awesome guy, salesman and friend!

Alvonte Addison is an awesome guy, salesman and friend! Since he did my first sale in 2020 , he remains my go to at the dealership. He follows up after the sale and continues to check on how I’m doing with my vehicle. My recent purchase was again made simple and enjoyable. He never made me feel pushed or rushed ! He has always made me feel like I’m the most important customer!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5 STAR EXCELLENT CUSTOMER EXPERIENCE!

5 STAR EXCELLENT CUSTOMER EXPERIENCE! I saw the exact used car I wanted online from my home in Florida and received immediate contact from Ryan with tons of additional information and videos. A quick and satisfying negotiation led me to fly up to complete my purchase! I was greeted upon arrival like an old friend and took a test drive. Exactly as described! My sales rep, Anthony, was extremely knowledgeable about the vehicle and guided me through the sales process beautifully! Jared in finance made the paperwork amazingly smooth and quick! I arranged to have the car transported back to Florida and the GM, Jason, could not have been more helpful throughout the entire purchase transaction. The facility was beautiful and ll staff were kind, friendly, and sympathetic to my having to get back to Harrisburg to catch a flight back to FL! I cannot say enough good things about this dealership and the amazing staff! I was treated like a bought a new $150K vehicle, not my $16K used car! Kudos to General Manager Jason Mummau's leadership for creating a confidence inspiring and caring environment and staffing with professionals who are product and process knowledgeable, kind, courteous, and professional! If you would like to purchase a vehicle from a dealership with INTEGRITY, go to Chapman Ford in Lancaster!! It was TOTALLY WORTH MY TRAVEL TIME AND EXPENSE TO BUY FROM CHAPMAN!!

5 STAR EXCELLENT CUSTOMER EXPERIENCE!

5 STAR EXCELLENT CUSTOMER EXPERIENCE! I saw the exact used car I wanted online from my home in Florida and received immediate contact from Ryan with tons of additional information and videos. A quick and satisfying negotiation led me to fly up to complete my purchase! I was greeted upon arrival like an old friend and took a test drive. Exactly as described! My sales rep, Anthony, was extremely knowledgeable about the vehicle and guided me through the sales process beautifully! Jared in finance made the paperwork amazingly smooth and quick! I arranged to have the car transported back to Florida and the GM, Jason, could not have been more helpful throughout the entire purchase transaction. The facility was beautiful and ll staff were kind, friendly, and sympathetic to my having to get back to Harrisburg to catch a flight back to FL! I cannot say enough good things about this dealership and the amazing staff! I was treated like a bought a new $150K vehicle, not my $16K used car! Kudos to General Manager Jason Mummau's leadership for creating a confidence inspiring and caring environment and staffing with professionals who are product and process knowledgeable, kind, courteous, and professional! If you would like to purchase a vehicle from a dealership with INTEGRITY, go to Chapman Ford in Lancaster!! It was TOTALLY WORTH MY TRAVEL TIME AND EXPENSE TO BUY FROM CHAPMAN!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Awesome dealership!

Awesome dealership! They go out of their way to make the customer happy. I will deal with them again.

Awesome dealership!

Awesome dealership! They go out of their way to make the customer happy. I will deal with them again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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I have been using Chapman Ford since 2020 .

I have been using Chapman Ford since 2020 .The experience if buying a new vehicle is made enjoyable at this dealership! The staff is always friendly and attentive, they make the process so easy and are so accommodating. I definitely recommend them to anyone purchasing a vehicle!

I have been using Chapman Ford since 2020 .

I have been using Chapman Ford since 2020 .The experience if buying a new vehicle is made enjoyable at this dealership! The staff is always friendly and attentive, they make the process so easy and are so accommodating. I definitely recommend them to anyone purchasing a vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Very pleased with the help received from John Hatzis at

Very pleased with the help received from John Hatzis at Chapman Ford in purchasing my new vehicle

Very pleased with the help received from John Hatzis at

Very pleased with the help received from John Hatzis at Chapman Ford in purchasing my new vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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