Wissler Motors

Staff very friendly, courteous, polite, professional. Made us feel comfortable, clean waiting area. Kept us up to date on progress, what's needed, how long, etc.

I originally went to purchase another vehicle from another dealer and decided to look at the vehicles on the lot of Wissler motors. I was treated with the utmost respect and courtesy by the sales man Chuck. I then had to have some work done on my new purchased pre owned vehicle and they promptly took my vehicle in and worked on it, they called and kept me up to date every step of the way, and when they said when it would be done I was able to come pick up my vehicle. I would Highly recommend Wissler in Mount Joy to friends and family even though they are a 2 hour drive from my location, I will purchase another vehicle in the future. Michael Garcia

I went to Wissler Motors 4 times looking at and test driving cars within a period of 2 weeks. Becky Waltemyer greeted us at our first visit, answered questions and offered her help if we needed it. I came to test drive several vehicles. I was permitted to drive on my own so not to be distracted by a salesperson. One night my husband and I test drove 4 cars. Becky brought the cars to the front, had the AC on for our comfort, and was ready with the next car upon our return. I did not feel pressure in any way throughout this experience, otherwise I would have walked away. I did a lot of research, and the cars at Wissler are priced very fair as compared to similar cars. We ended up buying 2 cars from Becky. She was exremely helpful and very patient. I would recommend this dealership and Becky to anyone looking for a car!

Over all it was good experience buying a car from Becky. She was very friendly and helpful in picking a vehicle that would suite my family.

This was my first time buying a car and I have to say that it was an overall great experience! I felt welcomed from the beginning by Becky, who was so helpful and more than willing to make sure my experience was a positive one! I was very pleased with how laid back it was when it came to test driving the car. I didn't feel any pressure from anyone while checking it out and was happy I got to go out and test drive it alone to really get a feel for everything. Though the car was not ready to be taken home the day that I test drove it, I was able to come back at the end of the week to see all the changes they made to the car. During that week, Becky stayed in contact with me to set up an appointment time and to answer any questions I had about the repairs being done to the car. I felt confident that the car would be done at the end of the week like she said. There were still a few things that needed to be done when we came back for it at the end of the week, which ended up making the process take a little longer but the maintenance crew did work very diligently to have the car done on the day that we wanted to take it home so I was definitely impressed with that. The paperwork seemed to take the longest and sometimes I was unsure what was going on with it. The price of the car ended up being a little over our intended price range, but I felt it was the perfect fit for me and was worth the extra amount. Becky gave me a very nice tour of the dealership and I was very impressed with how nice it is! It's very clean and very accommodating! Adam was also very helpful with the paperwork and patient. I felt very welcomed by everyone I encountered at Wissler Motors and felt that it was just a great first time buying experience! I definitely recommend others to come here and to work with Becky if possible! Between her and Adam, I felt that my experience can't be matched anywhere else!

The staff I worked with were all very friendly, courteous, and professional. I had an idea what I was looking for before I went, as I was able to gather pertinent information from the website. If I did have any questions or concerns, James was very quick to respond with an answer. However, I never felt pressured to purchase a vehicle. The final paperwork was prepared before I arrived, and the purchase transaction was very smooth and efficient. Each document was explained to me. I would definitely recommend Wissler's to a friend, and I will not hesitate to return again in the future!

Brandon Baker was my salesman when purchasing a used truck. The first thing he told me was that he's new and he's a chef. He knew little about the truck, and the process of buying was complicated by his mistakes. I had to return to the dealership several times because of his mistakes, and living about 20 miles away, this became a bit of an issue. First, he told me to show up to sign papers, but never told his superiors, so the paperwork wasn't ready. I had to return four hours later. Next, he left the dealer tag on the truck after I purchased the vehicle, so I returned to the dealership after driving halfway home to return the tag (I found it when I stopped for gas.) Finally, I had to return, on my dime, because he had me sign the wrong line on my old title. That's 120 miles worth of used gas. The truck ran fine for several weeks. Then, problems began showing up. I took the truck in to get the problems checked. Nobody would ride with me to diagnose the problems or at least listen to the problems. A day later I received a call and was told the the problems I was experiencing were not found (the problems that were covered under the 90 day/3,000 mi warranty anyway. I received a quote for the problems that weren't covered.) I then went in to again show them what I was experiencing. Del Wissler pulled my truck up close to the building and as it was running, told me the noises that we both were hearing were normal. They absolutely were not. He proceeded to argue with me. He then left the truck running and got out and came to the front of the vehicle to look at another issue. As he was talking, he contradicted himself. I pointed that out, and he got mad, said he's done arguing and said he was taking the keys and going inside, and that he's done. I approached the truck and took the keys out of the ignition by reaching through an open window in the open door. Del started running over, and wrestled me into the truck to try to get my keys. Suddenly at least five, if not seven men ran from inside and pushed and shoved me and tried to get the keys, in so doing body-slamming me into the side of the truck. They also tried to grab my cell phone as I dialed 911. A large body-sized dent was left in the side of the truck. As I waited for the police, they said the dent is what happens when you try to steal their property. (I had purchased the truck over a month prior. It actually belongs to the bank.) They kept saying that I was trying to leave without paying a diagnostic fee of $159 for the 1.8 hours it took them to supposedly look at the truck, though they never did more than visually look. The didn't even hook up a gauge to see the pressure readings for the air conditioning that is low on freon.) They quickly parked the truck in, careful to do everything out of sight of their security cameras. To be clear, I took the keys, so the truck was not running, and was going to go inside to pay and leave, as my wife and children were waiting for me on the opposite side of the building. After the police arrived, they took both our statements. It was immediately found that they were in the wrong, and I had a choice: Have them fix the large dent or press charges. I chose to be the better person and have them fix the dent. However, I later tried to change that to pressing charges, since the dent was not fixed to my liking. This dealership is run by xxxxx who use bullying tactics to deal with customers who question their work. They are more than willing to acknowledge problems that are not covered under warranty, but pretend the problems that would be covered under warranty do not exist. I currently have a nice looking truck (minus residual denting on the door) that has a problem with the universal drive, somewhere in the area of the transfer case, low freon, a leaking water pump, a dislodged vent cover in the engine, brake problems, and a crooked, sagging front bumper. Oh, and I forgot... they pride themselves on a 141 point inspection of used vehicles. Well, someone missed the mouse nest in my fuse box. Their solution was to power wash the fuse box. Water plus electronics? Not a great idea. How did they miss that in their inspection? Not the place to go for customer service that you can count on.

James and Chuck were very knowledgable. All my questions were answered promptly. As Chuck and I were going through the mounds of paperwork, he explained everything to me thoroughly, as I signed each paper. Then even reexplained any questions I still didn't understand.

Becky was very helpful with me buying my car. She did a super job, and was very friendly. The entire staff was always helpful and willing to make my purchase an easy process.

What to say about Becky. She was great, had answers, and if not got them right away. Gave up her day off to come to dealership to see us. Patient, saw car on a Saturday did not sign papers till monday a week later. in between that time, was alot of visiting and looking at the car, and phone calls. Great Place to do business. And Becky and Adam great people to do business with also.