Faulkner Subaru of Harrisburg

So, my daughter purchased a used 2022 Subaru Forester from above dealership on 10/18/25 and (4) days later on 10/23/25 after driving it to her work, lunch and back, at the end of the day it wouldn't start. She called the above dealership that had it towed to their Harrisburg, PA. location. After they inspected the vehicles problem, they told my daughter that there were wires chewed thru by some sort of animal and she should call her insurance company to pay the $1500.00 to repair to which my daughter's deductible is higher than that. To add insult to injury they told her it would be about a week to repair. I don't believe an animal chewed thru wiring in such a short time, but I do believe it was done prior to my daughter purchasing the vehicle and that her driving made it come loose the remainder of the way. I'm pretty sure a D.J. in a small claims court or the BBB will agree. Sincerely, Irate Father that will be relentless!!!

Staff are approachable and did a commendable sales service. Hoping that it will be the same during the after market service and maintenance.

I have been a customer of Faulkner Subaru for 12 years and have always been impressed with their sales and service.

In need of a new used Forester i watched their website for several days and saw several cars that were of interest but the ones I was interested in sold quickly. I happened to be on their website when a brand new listing popped up, just what i was looking for!! As fast as my fingers could type, I contacted their online sales. I told them I had seen cars go so fast that I did not want to miss out on this one, I wanted to get it before it ended up being sold. I asked for final price, gave the rep all my info, and was told they'd be back with price shortly,so I waited. The pics for the car popped up and I reaffirmed my desire to purchase and was told price was on the way. I made repeated contact with the rep eager to close the deal. Hours go by and rep stops responding to my email. This continues over night. Contact rep before hours wanting to close the deal. Still waiting on price. Hours later after more back and forth, the rep says: sorry for the inconvenience but that car was sold late last night. What?? How??? I made attempt to buy at 3pm when listing first appeared and was given a run around. I was willing to travel a few hours for just the right car. I have been purchasing used cars online since 2012 from various central PA dealerships. In those many instances, I have contacted online sales and told them i wanted to get that car and asked for price. Within a short, reasonable time, price was given and deal was closed. Totally inept here, total disrespect of the online buyer.

It is always a pleasant experience when dealing with Faulkner Subaru! We are repeat customers because of the great service they provide.

I was very pleased with the service I received from the sales staff! They explained everything and offered me a great deal on my new Subaru.

Dealership in it’s own is great it’s just so challenging to get in and out of the property.

This is our third Faulkner Subaru. We are repeat customers because of friendly yet professional and excellent customer service.

They always go above and beyond for their clients! Wouldn’t want to go anywhere else, I feel Subaru’s offer the most safety a vehicle can offer. The staff are always willing to go out of their way to make sure the client is satisfied with their purchase and making sure it the right vehicle for your needs! My family and I wouldn’t choose any other dealership! If you’re looking for a good sales person Evelyn is your go to person! From the time you walk in and walk out you leave feeling like you are part of the Subaru family!

I contacted salesperson Dan Mann of Faulkner Subaru on a possible trade in of my 23 Sub Forrester Wilderness 6 months old 4,700 miles and was quoted low KBB value of $10,000 below retail. Dan became ( as in the past) ignorant and rude. Also he must have the authority to tell me that I can no longer come to Faulkner dealership to look at or purchase a vehicle ever again. Boy I wish that I can hear what the President of Faulkner Subaru would say about this.??? Buyer Beware of this dealerships practices. It was Shocking!!! By Dan!