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Sutliff Volkswagen

(445 reviews)
Visit Sutliff Volkswagen
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:00am–5:00pm
Tuesday 9:00am–6:00pm 7:00am–5:00pm
Wednesday 9:00am–6:00pm 7:00am–5:00pm
Thursday 9:00am–6:00pm 7:00am–5:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–3:00pm 8:00am–1:00pm
Sunday Closed Closed
New (717) 255-0425 (717) 255-0425
Used (717) 461-7358 (717) 461-7358
Service (717) 461-7440 (717) 461-7440

Reviews

(445 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sutliff Volkswagen from DealerRater.

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They were wonderful, explained everything to me and were

They were wonderful, explained everything to me and were so courteous and kind and went above and beyond.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very timely.

Very timely. Staff very friendly. Bob the shuttle driver is always the best. Timely & safe.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I had an incredible experience with Sutliff VW in

I had an incredible experience with Sutliff VW in Harrisburg! Mike went above and beyond to make my car buying process fast and simple, even with me living two hours away. The best part — they delivered the car right to me! Everything was handled so smoothly and professionally that it was by far the easiest car purchase I’ve ever made. If you’re looking for a hassle-free experience, definitely ask for Mike!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

It was a great experience at Sutliff.

It was a great experience at Sutliff. My questions were answered. The buying process was straightforward and sales was very accommodating. Sutliff would be my first choice next time I'm in the market.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great dealership.

Great dealership. I always receive good service. I only take my VW here! I trust them with my car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

This is the second Volkswagen I bought from Sutliff, and

This is the second Volkswagen I bought from Sutliff, and I couldn't be happier!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

It would have been nice to recieve some kind of reminder

It would have been nice to recieve some kind of reminder or notifications that my appointment was the next day. Other than that they did an amazing job!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service department is excellent and Jeff Martingdale

Service department is excellent and Jeff Martingdale treats me like royalty. From Kerry to the techs, Sutliff service is top notch.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Alexis was super at communication and pleasant on the

Alexis was super at communication and pleasant on the phone and even better in person. Everyone was very helpful. I appreciated the vehicle being washed xxx well. That was definitely an extra bonus.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service department is not trust worthy.

Service department is not trust worthy. They will suck every penny out of your pockets possible. Had vehicle in for State inspection and they required me to have wiper blades replaced. Not normally a problem but 3 months earlier I had them install brand new blades and they were perfect at time on inspection. When I mentioned this to the service advisor my comment was brushed off. The extra 50 bucks they made cost them a loyal customer who goes above and beyond for the maintenance on his vehicles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.