Sutliff Volkswagen

Great service, appreciate personal attention by Jeff and Kerry, waiting room accommodation and time involved for serving and washing my car to be returned to me.

Purchase many vehicles over the years from Sutliff. They are the only dealer that works on my cars, and the reason experience was for the purchase of new tires.

When I arrived requesting a diagnostic service, I was asked to pay a $135 fee to simply be informed what my vehicle’s malfunction was. The fact that you feel comfortable asking that amount of money for a process that many other shops perform for free is outrageous. Be ashamed.

Sutliff VW communicates with the customer promptly after the initial inspection of the vehicle and discusses the findings and provides recommendations as necessary.

Really appreciated the "no haggling"or getting double teamed back and forth stuff. Really enjoyed your finance guy! Could come and just visit him every day!

Could not duplicate the water leak! But after the next rain it leaked water onto the center console.

I was in Harrisburg on a weekend visit and called with concerns on my brakes. Alexis was the very best service advisor I have evercome into contact with. She was very professional yet down to earth. I dropped my car off Saturday and it was done by first thing Monday morning. She did not only listen but heard my concerns. She even had a shuttle come pick me up! The driver of the shuttle (I wish I remembered his name) was the sweetest guy! I never felt unsure or unsafe. Felt like family.. people like these two make Sutliff VW a dealership I will continue to recommend and go to when possible for all my VW concerns! Thank you!

Been going to them for years. Do I have to say anything more? Keep up the great work!

Sutliff is always professional and clear — I don’t feel taken advantage of. This is my fourth VW. All have been serviced here.

Jeff always does a great job treating me well. However, I'll never understand why the person who gets in my car and takes it for service feels the need to have to adjust my seat for the whole 30 seconds they're in it. It's pretty ridiculous to me