Irwin Lincoln, Mazda

The entire staff was kind and courteous and any questions ask were quickly answered we’ll done

Negligent Safety Inspection – 2023 CX-50 – Failed within 24 hours UPDATE: I have spoken with the General Manager and offered my apologies for the communication breakdown during our meeting. We are currently in a technical dialogue regarding a discrepancy between a camera visibility warning and an AWD drivetrain malfunction. I am working with Mazda Corporate to finalize the diagnosis and will update this review’s rating based on the final resolution. I am writing this to alert the management at Irwin Mazda to a significant failure in their service diagnostic process. I brought my 2023 CX-50 in because of a low-pitched "whirring" or "grinding" that sounds like a motorcycle following the car. This was accompanied by the car’s automatic emergency braking and radar cruise control systems completely disabling themselves. These symptoms—a specific mechanical noise paired with the shutdown of critical safety and all-wheel-drive systems—are identical to those documented in an official Mazda Technical Service Bulletin (TSB 03-004/23). Despite my clear reporting of these malfunctions, Irwin Mazda returned the vehicle to me on Feb 4th, claiming they performed a "thorough inspection" but found “nothing wrong.” The inadequacy of their inspection is proven by the fact that the failure recurred within 24 hours. On Feb 5th, the dashboard again lit up with "AWD Malfunction" and safety system warning lights. Disturbingly, the safety systems are now failing even when the mechanical noise is not present, indicating the issue is becoming more frequent and persistent. I have captured photographic evidence of these failures—proving the vehicle is logging faults that the service department either missed or ignored. Releasing a car with compromised safety sensors and a failing drivetrain back to a customer is a major liability. Furthermore, being denied a loaner or rental for a powertrain failure on a vehicle under factory warranty is unacceptable. I have escalated this to Mazda North American Operations and am requesting a secondary inspection by a Field Technical Specialist. If you expect a dealership to properly diagnose a documented safety failure the first time, avoid Irwin Mazda.

I’ve had two Mercedes prior to my new CX30 and never received a real time video of my service being performed with commentary from the technician. I wa very pleased nd impressed with my first service. Thank you Irwin Mazda!

Very responsive to your needs the mobile unit is outstanding. Very professional would recommend The service guys that came out. Loved the idea of a mobile unit coming to my house.

The onsite maintenance team was great! They came to my house, did a great job and were very amiable.

I absolutely love my new 2025 Lincoln Nautilus — it’s an exceptional vehicle, and I’m thrilled with how it drives, feels, and performs overall. During the initial sales process, I did experience some frustration getting clear pricing details from the salesperson. I came in well-prepared and knowledgeable about the numbers, and the lack of transparency made things more difficult than they needed to be at first. Once Travis (the manager/owner) stepped in, the experience completely turned around. He acknowledged my concerns, appreciated my understanding of the numbers, and apologized for the salesperson’s reluctance. Most importantly, he handled everything with professionalism, transparency, and respect, and made sure the deal was completed smoothly. He even mentioned that feedback like mine helps make the dealership better — and that mindset really stood out to me. In the end, I drove away in a phenomenal car and with a very positive impression of the dealership’s leadership and commitment to improvement. I would confidently recommend this dealership, especially knowing that management truly listens and stands behind the customer experience.

I had an excellent experience with everyone at Irwin Lincoln. Adam was great and took the time to explain everything to me.

Travis Locasio runs an excellent dealership.. the service is incredible ! They come to the house for regular maintenance services. They are all professional, Knowledgeable , and friendly

Wayne was a tremendous help in finding my new car. He made it easy and helped meet all my needs. I highly recommend them.

We were not judged and were treated very fairly and would definitely buy another car