Irwin Lincoln, Mazda Hours
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Excellent customer service was delivered to me by David. He always treats me like royalty when I take my MKX in for service.
FAST FRIENDLY SERVICE DONE RIGHT THE 1ST TIME, NICE WAITING AREA WITH SOME SNACKS AND COFFEE
Robert thank you so much for the great review. Our Service Team strives to provide outstanding customer service each and every time. We value your bus...iness and look forward to seeing you again soon. Carlos Sousa, General Manager
When I arrived a person came out to greet and took me inside to a service rep who took my information and have me a loaner car and I was on my way in less... than 10 minutes. Great Service. The reason this is my 2nd Lincoln that I have owned.
Thank you so much for the review and the 5-star rating, Arlene! We are so glad to hear that we able to help you with your loaner car as quickly as yo...u liked. It is our goal to make our customers experience as easy as possible! Sincerely, Carlos Sousa, GM
Great dealer. Very efficient. Great staff easy to make appts service done In a timely manner
Dena we appreciate you taking time to review our Service Team. We are always thrilled to hear from our valued customers. Thank you for your business a...nd we hope to see you again soon. Safe Travels- Carlos Sousa, General Manager
I called Irwin for problems I was having that another dealership that I had purchased my car from did/could not correct. Nick took the call listened, made... an appointment and took care of each issue, documented work, and sat with me to ensure the phone/voice, window, etc. was functioning and ensured me Ford products/service is reliability. Due to Nicks follow through and professionalism I am now a customer of Irwin Lincoln.
Jeanne thank you so much for the positive feedback and Welcome to the Irwin Family. Customer safety is of paramount concern to us and we do our best ...to listen and provide the best service to each and every customer. We are glad to hear that Nick provided top notch service and we look forward to seeing you again in the future. If there is anything you need in the interim, please feel free to give us a call. Best- Carlos Sousa, General Manager
We recently leased a Mazda CX5 with Jeff at Irwin Mazda and had a great experience. Jeff made the process completely painless! He was personable and a... total pleasure to work with. If you're in the market for a Mazda, go see Jeff at Irwin Mazda. You will not be disappointed!
Thank you for your 5 Star Rating! We're glad to hear that Jeff gave you the car buying experience you deserve! Best of luck with your new Mazda CX-5! ...Carlos Sousa, General Manager
I called a few days ago to inquire whether there were any vehicles that met my expectations now that the existing lease for a '16 MKZ is close to completion.... My wife wanted a specific color and I wanted the similar (with updates) features of our very satisfied current one. Irwin's very capable staff found exactly what we wanted in one day and prepared it for use in another day at the desired cost point for a new lease. The sales staff and financial staff are very professional informative and available for questions. Of course we researched it and found Irwin more than competitive and since I have been with them since the '14 model year. Why go anywhere else.? Gerry Freed
Thank you for your 5 star review and for being such a loyal customer. We'll always go above and beyond to ensure that you leave our dealership complet...ely satisified. Please let us know if you need anything else! Enjoy Your New Lincoln- Carlos Sousa, General Manager
I had a very unique circumstance and Wayne went above and beyond to put me in my brand new MKC Travis Locascio and Chuck Sakady also did a great job
Thank you for your 5 Star Rating. It is always gratifying to hear that we were able to provide excellent service even when presented with obstacles wh...ether large and small. We truly appreciate your business and wish you well with your new vehicle. Happy Driving- Carlos Sousa, General Manager
I contacted my sales associate, with whom I had acquired 2 previous Lincoln MKZs, to see about a 3rd one. Our lease is coming due at the end of the year... and we looked to continue the tradition at little or no cost layout. With the Lincoln rebates and offers we were able to select our Ruby Red one at the Reserve Level. Our sales associate and his staff are professional, respectful of the customer and considerate of our needs. Needless to say we are quite satisfied with this experience.
Mr. Freed it's always our pleasure to work with you. Thank you for being such a loyal Lincoln customer we truly appreciate your business. Enjoy y...our new ride! Best- Carlos Sousa, General Manager
We've been customers of Irwin Mazda for more than 12 years. From our first Tributes through our latest purchase, a 2018 Mazda 6, we have found the sales... and service staffs professional and responsive. Adam Goldin, who sold us all but our latest car (we thought he was off that day) and Michael Vaksman are excellent at their jobs. And I can't say enough good stuff about the service advisors and techs. Even the guys who wash your car. Best dealer we've ever dealt with. Proud to be a customer.
Thank you for taking the time to leave us a review. We appreciate your feedback as well as your five star rating. At Irwin Mazda, we like to treat our... customers like family, and our main goal is to ensure that you leave 100% satisfied each and every time. Thank you for choosing Irwin Mazda we appreciate your business & we hope to see you back at the dealership soon! Enjoy your new ride! Sincerely, Carlos Sousa- General Manager