Irwin Lincoln, Mazda Hours
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Excellent reliable service, clean facilities professional customer service
Excellent dealership! Wonderful people, made the purchasing experience a delight.
John, We are incredibly grateful that you took the time out to leave us this review. It's customers like you that make our job so meaningful. We ...look forward to serving you again and thank you for your business. Best- Carlos Sousa, GM
When I arrived a person came out to greet and took me inside to a service rep who took my information and have me a loaner car and I was on my way in less... than 10 minutes. Great Service. The reason this is my 2nd Lincoln that I have owned.
Thank you so much for the review and the 5-star rating, Arlene! We are so glad to hear that we able to help you with your loaner car as quickly as yo...u liked. It is our goal to make our customers experience as easy as possible! Sincerely, Carlos Sousa, GM
At first not real pleased with the follow up but then found Travis and he was able to put things together for us. Got the unit we liked and even had it... delivered to us. This is the fifth vehicle purchased from Irwin over a span of 30+ years.
We are incredibly grateful that you took the time out to leave us this review. At our dealership customer satisfaction is a top priority and we are co...mmitted to our customers. It is loyal customers like you, that make our job wonderful. We look forward to doing business with you again in the future. Best- Carlos Sousa, GM
My lease for Lincoln is almost up and I came to look for a new car. This was the worst experience i ever had at the dealership. The salesperson was not... interested AT ALL in showing any cars or offering any good deals and didn't even introduce himself. Totally unprofessional NO wonder that the store was empty.
We want to sincerely apologize for your negative experience in our dealership as this is not a common occurrence at Irwin Lincoln Mazda. We'd lik...e to learn more about your situation and what exactly happened because WE WANT TO MAKE THINGS RIGHT! Please give us a call: Carlos Sousa, General Manager or Travis LoCascio, General Sales Manager at 732-462-1818. We are eager to work with you in reaching a happy medium and getting you into the Lincoln that is perfect for you. We look forward to hearing from you and earning back your business. Yours sincerely- Irwin Management.
I always wait for the normal service work and they are very quick. They have a comfortable lounge with tables, a computer, coffee, and snacks.
Alan, thank you so much for the great feedback. We are glad you enjoyed your visit and hope to see you again soon. Best- Carlos Sousa, GM
This dealership, from the Salesman to the Leasing agent, was the nicest, most accommodating dealership I have ever dealt with. They go out of their way... to make the whole process simple.
Amelia, On behalf of our entire dealership thank you for the five star review. We truly appreciate your business. Should you have any questions or con...cerns, please don't hesitate to give us a call. Warmest Regards- Carlos Sousa, General Manager
Irwin Service EXCELLENT! Highly trained mechanics I am so comfortable to know my car is safe for me to drive being a single woman. Friendly, helpful,... knowledgeable, priced fair, courteous , puts customer first. I was unexpectedly late and they stayed open for me to retrieve my car.
Kelley, thank you so much for the Five Star Rating. Our customers are our family and their safety is always a top priority. At Irwin Lincoln we aim to... provide great service each and every time. We truly appreciate your business and hope to see you again soon. Safe Travels- Carlos Sousa- General Manager
Trust. Customer Service. Commitment; Irwin Mazda before uncovering unscrupulous salesmen and tactics defining stereotypical car dealers. Irwin sold me... a used 2010 CX-9 in 2015 even convincing me to purchase the extended warranty. Smooth transaction, at a time when I desperately needed a vehicle, securing a ???trust??? in Irwin. 2 years later, I notice an odd leak and sensibly tow the car to the ???trusted??? Irwin Service. NOTE: 2010 - 2012 CX-9 engines are designed with an internal water pump. Failure mixes coolant and oil inside the engine quickly causing severe engine damage???WITHOUT ANY WARNING. Mazda/Dealers (ehem Irwin) have known the engineering flaw passing the risk to consumers. My sensibility luckily saved the engine and Irwin service confirmed the pump failure pleasantly costing $3000 with no guarantees on the repair. While under diagnostics, I reached out to the sales team to purchase a new vehicle showing me Irwin???s true colors: 1. Irwin would not assist in paying off the ???negative equity??? of my loan due to the quoted ($3000) consumer repair cost. I find it hard to believe its would cost Irwin that much. 1. It also indicates Irwin???s knowledge of the problem and reluctance to reacquire a problematic vehicle (-which they happily sold to me) 2. Sales reps statements like, ???I recommend customers service their car before the warranty expires???, is deflective making the consumer negligent. Did I mention my warranty expired by 9 days. While not directly Irwin???s fault, Honda provided service reminders before my warranty expired, whereas Irwin did not . Just saying. Irwin blatantly sold me a vehicle with known engineering flaws deflecting blame on the consumer. Irwin???s inability to negotiate on the value of vehicle indicates the engineering flaw is a significant problem and/or they are solely into maximizing their profit margin. I never heard from the Irwin again. Irwin's true colors reveal the stereotypical sleazy dealership tactics like preying on customer emotion and vulnerability; and only willing to go above and beyond when its in their best interest. My only vindication is Irwin lost out on 2 new sales instead of one.
Thank you for taking the time to leave us a review regarding your visit to our service center and dealership. As you indicated you were happy with the... Pre-Owned Mazda CX-9 you purchased from us a few years back and it did serve you well, we see it has over 113, 000 miles on it. With regards to us knowing the vehicle would fail, that is simply not true¿¿¿ please be assured that our Factory Certified Technicians check every vehicle from top to bottom before it is sold and during all service visits. Our dealership has a fantastic reputation of being transparent with our customers as safety is of utter most concern. As you could imagine it was hard for us to have to tell you that your warranty expired before your vehicle¿¿¿s issue occurred because we knew it was a costly repair and huge inconvenience to you. Unfortunately, all notifications are sent directly from the Warranty Company to consumers and Irwin Mazda is not involved with that process. We apologize that we could not reach a happy medium and wish you well. Carlos Sousa- General Manager
Very professional staff. Not only did repairs but cleaned inside and outside of car.
Donna, Thank you for leaving us a review. We are pleased to hear that you were happy with your repairs and the condition that your vehicle was returne...d in. We value your business and hope to see you again soon. Kindest Regards- Carlos Sousa, General Manager