Baierl Subaru

If I could leave zero stars, I would. This review is long overdue. Last year, I helped my 79-year-old mother purchase a car. I had previously bought a vehicle from Baierl Subaru and thought it was a good idea to return. She drove from New York to Pennsylvania based on my recommendation. Let's just say everyone makes mistakes. To start, the entire purchase process took 12 hours over two days just to drive away with the vehicle. That's completely unacceptable. After finally taking delivery, we were told my mother would have to come back on another day just to receive a basic walkthrough of the vehicle's features—and it wasn't even from our salesperson. We initially worked with Phil, who was pleasant enough on the first day, but he was trying to juggle multiple customers at once instead of handing us off to another salesperson who could give us the attention we deserved. While that wasn't ideal, we did eventually reach a deal we were happy with. The real problems started the day two. I sent my wife with my mother, expecting they would simply sign the paperwork, get a quick overview of the car, and head home. Instead, they spent another eight hours at the dealership. When I caught up with them afterward, I was shocked to discover that the original deal had been completely changed. Thousands of dollars in unnecessary warranties and add-ons had been included by Kara in finance. My elderly mother was subjected to the classic finance office routine—fast talking, shuffling paperwork, and constantly redirecting attention to the monthly payment instead of the actual cost of what she was buying. When I called Phil to find out what happened, he immediately washed his hands of the situation, saying it was the finance department's responsibility. There was no effort to advocate for his customer or help resolve the issue. I ultimately had to return to the dealership myself to cancel the unnecessary add-ons. Kara made the cancellation process as difficult as possible. It took over eight months for most of the refunds to be processed, and my mother is still owed some money. At some point, it simply wasn't worth continuing to deal with her. I also spoke with the acting sales manager at the time to share my experience with the finance department. Unfortunately, he seemed far more interested in his upcoming vacation than addressing a serious customer complaint or following up afterward. My advice? There are plenty of other dealerships. Find a salesperson who will give you their full attention, stand behind you after the sale, and genuinely care about your experience. And if you're helping an elderly family member purchase a vehicle and have to deal with Kara in finance, be prepared. Apparently, sitting next to your family member isn't enough. You may also need a passport, a power of attorney, and a stool sample before you're allowed to speak on their behalf. Good luck.

I would not find this as a favorable experience. I would have liked to be notified that there was only one key prior to driving an hour and a half to make this deal happen. When I set everything up days before arrival. they knew my parents finances were limited so for them to now have to spend hundreds on a backup key is very frustrating. After leaving they were to send me who I now need to go to do a key but there was no follow up. We did receive replacement weather mats after having to point out two of the mats were missing but also expected the car to be cleaned and ready upon arrival not still have dog hair in it.

I rarely leave negative reviews, but I feel other customers should be aware of my experience. I brought my Subaru to Baierl Subaru for a state inspection where a wheel bearing issue was diagnosed. I purchased a GWC vehicle service contract through this dealership when I bought the vehicle. The service department initially told me I had no warranty. I then went back to the salesperson who sold me the car, and he immediately verified that my GWC contract was active and printed a copy for me. I returned to the service department with the contract in hand. The service manager reviewed it, made copies, and I pointed out that the front page specifically lists bearings as a covered component. I was still told the repair was not covered because "the computer" said otherwise. At that point, I called GWC myself. They confirmed that my contract was active and that the wheel bearing repair was covered under my plan. Only after that did the dealership submit the claim for authorization. The repair was approved, and instead of paying over $1,500 out of pocket, I owed only my $100 deductible, exactly as my contract provides. My disappointment is not that there was confusion over a third-party warranty. Mistakes happen. My disappointment is that I had to prove I had a warranty that this dealership sold me, present the contract myself, point out the covered component, and contact the warranty company before the claim was even submitted. I want to sincerely thank the salesperson who sold me my vehicle. Although this was not his department, he took the time to verify my contract and help resolve the issue when I wasn't getting answers elsewhere. I hope dealership management reviews how third-party warranty claims are handled. Customers should not have to advocate this hard to have a valid warranty honored.

I had a wonderful experience in the purchase of my car. Joel was a hands on terrific salesman who worked with me every step of the process. Two thumbs up

The dealership was great I worked with Joel who was amazing. Everything was done quick organized and couldn’t be more pleased! They made my 16 year old very happy!

Customer service was approachable, knowledgeable, and provided tons of education. We changed course several times while working with Baierl over a short period of time: sales were accessible and responsive, provided endless proposals as we worked toward our goal.

Prompt and professional service. Researched my car history for tire warranty fast and car completed

The sales man was great we purchased the car we came into buy and he showed me how to operate the many new functions that the vehicle has.

Always friendly staff and service is fast and reliable. The buying process was very comfortable and Caeden and Kara answered all my questions.

I had a great experience. Staff was very polite and knowledgeable. Car was very clean employees very professional. Very happy overall with my 22 outback premium