Baierl Subaru

4.9 out of 5 4.9

Reviews

4.9 out of 5 4.9
282 lifetime reviews.

Read reviews that mention:

  • 5.0 out of 5
    April 19, 2021

    From the first online request for information to the signing of the final papers a great experience!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 22, 2021

    Had another enjoyable experience, as I am on my third Subaru Forester lease. Relaxed and friendly approach thoroughly covering all options and concerns.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Gregory, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give u...s a call or stop by. Have an awesome day!

  • May 10, 2019

    My sales person was wonderful! Got me the exact car I wanted. Made it so easy throughout the entire process.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your positive review about your recent experience with us! If you're ever in need of more help, please let us know!

  • 5.0 out of 5
    March 22, 2021

    This is a dealership that can?t be beat. From telephone to service and sales, they?re the best

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Jill, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. H...ave an awesome day!

  • 1.0 out of 5
    January 18, 2021

    Arrogance if, the staff was, overwhelmingly . No negotiations. Except for, a man? They agreed to knock $100 off the $12,500 car. They didn't offer... me anything to drink. They were not concerned about, a customer who brought cash. Very blade's fare.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 4, 2020

    We've had 4 Foresters and decided to buy an Outback. We had never been to Baierl before. Karl, our salesman, was kind, caring, and didn't apply pressure.... He made the car buying experience pleasant. We love our Outback.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Carol, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review.... Our team is available should you require any extra help. Safe travels!

  • 5.0 out of 5
    August 31, 2020

    Everyone with whom I worked treated me very well and met my needs perfectly. I?m very happy I purchased my car at Baierl Subaru!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Anne! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! If you have any additional nee...ds or questions, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    August 24, 2020

    We just bought our 2030 outback. We couldn't have asked for a better dealer to go to. We've had 4 Foresters and decided to switch. This was our first... time going to Baierl.

    Not Applicable
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Cel. Thank you and we hope to see you aga...in!

  • 1.0 out of 5
    July 28, 2020

    7/28/2020 - Go somewhere else - Took my Outback in for a recall that was related to the front exhaust pipe that may make noise per a Subaru bulletin, and... I reported hearing a noise coming from under the front of the vehicle. Ryan gave me a loaner and were very pleasant as usual. They couldn't get to my vehicle that day, so they asked me to keep the loaner overnight. Later the next day Ryan called saying my vehicle was done, but the noise was not related to the recall and it would be $300 to fix. I explained that was not in my current budget (Covid) and he said OK, then its $65 because we looked at it. I said well I just wanted the recall work done and wasn't told there would be charges for this visit. There was a long 10 second silence on the phone, then I asked if he could waive the fee because I was not aware of fees during recall work, and eventually he agreed to it. When I picked up the vehicle someone else checked me out and reminded me that they were doing me a favor by not charging me this $65 fee. I peacefully took the car with reluctant head nods and went home. The service director Josh emailed me, so I emailed him back explaining the experience and today he got back to me by phone. He patronized me and ignored the part of the Subaru bulletin about the noise, and said they were in the right to attempt to charge me for the noise. But I said Ryan did not tell me about any charges at the time of drop off, and Josh said he should have told me. Ryan did not remember if he did or did not tell me about any charges, and Josh still insisted that Subaru was in the right to attempt to charge me for this work. The conversation did not end well. I would recommend taking your Subaru somewhere else, I have been there multiple times with my and friend's vehicles, but now we are at the point where the customer service rep can't even get the job right after the fact.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 11, 2020

    Very organized during COVID-19. Got a loaner because the waiting room was closed

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews