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Baierl Subaru

(1,357 reviews)

Reviews

(1,357 reviews)

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Amazing experience.

Amazing experience. Extremely fast service. Fastest of any of the other Baierl dealerships I’ve been to!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Sharon, thank you for the great review about the amazing experience you had with our Baierl Subaru team! We appreciate your business and we hope to see you again soon!

Have been a regular customer for decades.

Have been a regular customer for decades. Always a positive experience. Used express service this time. In and out in rapid time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Jim, thank you for sharing feedback about how you always have a positive experience when visiting us here at Baierl Subaru! We truly appreciate your patronage and look forward to seeing you again soon!

Patrick's positive and laid back attitude made our

Patrick's positive and laid back attitude made our experience very pleasant. We never felt any pressure and took our time in the process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for sharing your feedback! We are happy to hear that Patrick took such great care of you and earned your business. See you next time here at Baierl Subaru!

This was the best car buying experience I have ever had!

This was the best car buying experience I have ever had! The salesman was friendly and not pushy at all. Answered all our questions and helped us decide which car to buy. I will definitely be buying a vehicle here again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi Jake, congrats on your new vehicle! We are pleased to hear that this was the best car-buying experience you've ever had! We appreciate your confidence in Baierl Subaru and we look forward to your next visit!

The dealership was friendly and welcoming to my family

The dealership was friendly and welcoming to my family and me. Zackery did an amazing job helping us choose the car best for us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi Peyton, congrats on your new car! We are thrilled that Zackery and the team made you and your family feel right at home! Thank you for choosing Baierl Subaru and we hope to see you again in the future!

Our sales guy Tom was great.

Our sales guy Tom was great. Could not ask for a better experience. Thanks again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congrats on your new ride, Jeffrey! It's wonderful to hear that Tom was great to work with during your buying experience. We hope to see you again for any future needs!

Caeden P.

Caeden P. is a great salesman, very knowledgeable. I’ve already referred family members. Great experience A+

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Your glowing review about Caeden means the world to us! It's wonderful that he was great to work with and knowledgeable. Come visit us again soon for another great experience!

Excellent service.

Excellent service. Always kept me advised of progress with my car Never felt rushed. Would highly recommend people yo go there.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Nanene, thank you for the great review about the excellent service you received from our Baierl Subaru team. We appreciate your business and recommendation and hope to work with you again soon!

I had a bug shield on the front of my Forrester.

I had a bug shield on the front of my Forrester. They decided to replace it. The product has a design flaw of using sticky pads in the middle of the shield. After one year the adhesive wore off. The replacement was exactly the same so over time we would have the same issue. I decided not to replace it, but the old one installed damaged my hood and stripped paint. Overall not happy at all, but I don’t blame Bairel completely because it’s a design flaw. But I do feel there’s fault because of the initial install caused damage.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Matt, thank you for taking the time to share this feedback. I regret to learn about the damage caused due to the installation of the bug shield. I would like the opportunity to discuss this further with you. Please contact me at your earliest convenience. Thank you. Frank Smith - Service Manager - 1franks@baierl.com

The service department was efficient and friendly.

The service department was efficient and friendly. I was taken right in and didn't have to wait very long.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, Marie, it's gratifying to see your five-star review of Baierl Subaru! Thank you for choosing us and highlighting the great work from our service department. Until next time, enjoy the road ahead!