Mercedes-Benz of Brooklyn

This past Monday, my car was serviced at Mercedes-Benz of Brooklyn, located at 1800 Shore Parkway and John Denice was my assigned service advisor. While I was there, I was treated like a five-star hotel customer because the staff were very helpful and friendly, especially John Denice. He was very courteous and provided me with excellent service. He even went above and beyond his call of duty and accomodated my difficult situation as best as he could. When I got there that day, there was one other customer that was ahead of me and I was looking at a wait time of approximately half an hour or so, before it was our turn. I had 4 kids with me that day and I was trying to keep them all occupied and entertained while we were waiting for our turn. Upon seeing my situation, and with the permission of the other customer who was ahead of me, John serviced my car first and got us out of there as soon as he could. I was relieved that we did not have to face a long wait and I felt very grateful to John for his act of kindness. Afterwards, John even made sure we thanked the other customer for letting me cut in front of him - for which, I did gladly. Aside from beng friendly and helpful, John was very accomodating and compassionate -- compassionate and effective. He did not just do his job, but he did his job well, because he made sure all his customers are happy and satisfied. In my case, he asserted the situation and made accomodations, but at the same time, making sure all his customers were happy campers. That day, when John finished servicing my car, I gave him a big bear hug because I felt so grateful and appreciative for what he did! I would highly recommend this dealership to all my friends who are looking to purchase a Mercedes-Benz. Moreover, I would highly recommend them to look for John Denice for service work, because John has a very important trait - and that is a sense of human touch...which is something that customer service staff tend to forget sometimes when they deal with their clients. If all customer service staff did what John did, then I am sure all Mercedes-Benz customers would be jumping up and down gleefully in their seat, just like the way Tom Cruise did when he was being interviewed by Oprah Winfrey and Oprah had asked Tom how he felt about his then-love-of-his-life Katie Holmes. Kelly Ng - happy camper of Mercedes-Benze of Brooklyn

I gave a rating of "Great" because Mercedez-Benz of Brooklyn sincerely cares for their customers. The service advisor I always deal with is Carol Morin. Carol is the "better of the best" at Mercedes-Benz of Brooklyn. I've been dealing with her since the days of Sovereign and she has always been extremely professional, courteous, and honest. She has assisted me in dealing with my extended warranty company (not Mercedes) when they were being difficult. She eventually convinced them to cover my claim. Carol went on and beyond to assist me and I'm certain that she does this for all of her clients. As long as I own a Mercedes I will continue to come to Mercedes-Benz of Brooklyn. The staff is great!

John is very responsive and a great guy to deal with. He is working very fast like a rocket. Took care of my sprinters like of his own. Thank you

Every single time I visit Mercedes Benz of Brooklyn I receive courteous and professional service. Carol Morin who is my Service Adviser is always extremely accommodating, knowledgeable, and professional. She goes above and beyond what is expected at any auto dealership. There are dealerships which are closer to my home. However, based on my last five years of experiences with Carol Morin and Mercedes Benz of Brooklyn; I'll continue to go out of my way to get my vehicle serviced at their location.

I just serviced my car today. A routine service which I was delaying for a long time. From the time I arrived at the Mercedes Benz of Brooklyn to service and consultation with my liaison the experience and service was great. I do alway enjoy a professional atmosphere and friendliness of staff. I feel welcome and like at home one there. Service was quick and everything I imagined to be. This is the only place I go and trust with my car.

Thank you for your service! I love this place ,)))))

All of the staff at Mercedes-Benz of Brooklyn is Great, however Carol is the better of the best! I've been dealing with Carol for many years now and she has always been a great help. Their showroom is excellent, just what you'd expect from Mercedes-Benz. As long as I own a Mercedes I will continue to patronize this establishment. I highly recommend this place! Thanks Carol and the staff of Mercedes-Benz of Brooklyn.

The guys at MB of Brooklyn, especially John and Steve, have gone above and beyond many, many times for us. Using our Sprinter Shuttle Vans at our Park Plus Airport Parking facilities means our vans are always running, day and night. It also means when we need service we need it done fast, and need it done right. Mercedes Benz of Brooklyn has a service team GM Doug Wells should be proud of! Thanks for your continued dedication and service! Larry and Anthony Owners Park Plus Airport Parking JFK, Newark, Westchester Airports

This was my first service experience with John Denice. His professionalism was outstanding. I look forward to my next service appt and I know what I can't expect at that time.

True experience I received here was great. I must say the representative I had was great also Carol she a sweet heart appreciate the service and attention she gave us each time we came. Thank you Carol.??