Reviews

4.5 out of 5 4.5
75 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 23, 2018

    Crown Ford is an amazing place. Our salesman David is awesome. You get personal service and great satisfaction.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 21, 2018

    I have been going to Crown Ford for about 25 years to buy my cars and to have them serviced. The staff is very accommodating and always do a good job.... I have no need to go elsewhere.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • March 31, 2017

    Crown Ford is professions,knowledgeable and on point. No place better

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Christos, thank you for writing this fantastic review and giving our dealership such a high star rating! Safe travels!

  • 3.0 out of 5
    November 10, 2018

    Waited 4 hours for a simple repair. No one notified me of the delay

    4.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 5, 2018

    Peter Smith, sales/leasing, is easy to work with, very accommodating, customer focused, works diligently to ensure understanding and satisfaction. I love... Crown Ford from the service department to the sales department. Highly recommend. I originally went to Crown Ford because I was looking to buy a new car. After being held hostage for two hours with a hard sales pitch at the nearby Toyota, I decided to go to Crown Ford. Peter Smith gave me all the information I needed to make an informed decision and then suggested I think about it for a few days. So refreshing since I had just had a bad experience at Toyota. I did think about it and returned two days later and Peter was able to get me the exact Escape (color, etc) I wanted, delivered quickly and at a great price.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Karen, thank you for your kind words and congratulations on your new Escape! We will be sure to pass along your comments to Peter and the team here as... we know they will be very pleased to hear them! Thank you again for choosing Crown Ford Inc, and we hope to see you again soon! Safe travels!

  • 5.0 out of 5
    November 4, 2018

    From the first online inquiry to the pick up of my new car I was treated honestly and respectfully

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jay, we are happy we could make your car buying experience a positive one! We try to provide all of our guests with a great atmosphere and world-class... service that you can trust. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

  • 2.0 out of 5
    October 21, 2018

    Stopped by with a problem and was told I need an appointment because they were booked. Ok but they could have at least looked at my issue this isnt rocket... science. Place is a mess and the waiting room looks gross i hope the service turns out to be honest and on point. Giving them a shot

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 20, 2018

    Good service...time to spruce up the customer waiting area....

    4.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate you taking the time to leave us feedback on your visit! We hope to be of service to you again! Take care!

  • 3.0 out of 5
    August 31, 2018

    The customer service in Crown Ford (Lynbrook, NY) service center is terrible. I walked in and was told to wait even though both attendants were free to... help. EVERY SINGLE TIME I am there I feel as though the staff wants nothing to do with me which makes it exponentially unbearable upon checkout. Mainly because I feel as though I’m giving my hard earned money to people who don’t even appreciate my business!

    1.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 3.0 out of 5
    August 31, 2018

    The customer service in the Crown Ford (Lynbrook, NY) service center is terrible. I walked in and was told to wait even though both attendants were free... to help. EVERY SINGLE TIME I am there I feel as though the staff wants nothing to do with me which makes it exponentially unbearable upon checkout. Mainly because I feel as though I’m giving my hard earned money to people who don’t even appreciate my business!

    1.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews

Crown Ford

All fields are required except when indicated.

Please enter a valid first name

Please enter a valid last name

Please enter a valid email address

Please enter a valid phone number

Please enter valid comments

By clicking here, you authorize Cars.com and its sellers/partners to contact you by texts/calls which may include marketing and be by autodialer. Calls may be pre-recorded. You also agree to our Privacy Statement. Consent is not required to purchase goods/services.