Reviews

4.5 out of 5 4.5
69 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 20, 2018

    Good service...time to spruce up the customer waiting area....

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 3.0 out of 5
    August 31, 2018

    The customer service in Crown Ford (Lynbrook, NY) service center is terrible. I walked in and was told to wait even though both attendants were free to... help. EVERY SINGLE TIME I am there I feel as though the staff wants nothing to do with me which makes it exponentially unbearable upon checkout. Mainly because I feel as though I’m giving my hard earned money to people who don’t even appreciate my business!

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • March 31, 2017

    Crown Ford is professions,knowledgeable and on point. No place better

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Christos, thank you for writing this fantastic review and giving our dealership such a high star rating! Safe travels!

  • 3.0 out of 5
    August 31, 2018

    The customer service in the Crown Ford (Lynbrook, NY) service center is terrible. I walked in and was told to wait even though both attendants were free... to help. EVERY SINGLE TIME I am there I feel as though the staff wants nothing to do with me which makes it exponentially unbearable upon checkout. Mainly because I feel as though I’m giving my hard earned money to people who don’t even appreciate my business!

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 27, 2018

    A great experience at Crown Ford. The staff is very professional. They care about the consumers. I would never use another dealer.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Paul, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please let us know if there is ever anythi...ng else we can do for you! Safe travels!

  • 5.0 out of 5
    July 31, 2018

    Fast and friendly. The car purred on our subsequent trip.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hugh, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or questi...ons, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    July 9, 2018

    The dealership and service area are a delight to work with.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Lisa, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Safe travels!

  • 5.0 out of 5
    June 26, 2018

    My 5th leased Ford. Always a great experience. Donald Bell is an asset to the Ford Company. Knowledgeable and Professional.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 2.0 out of 5
    June 25, 2018

    I had a repeat concern(same as last year). At they end of the day my SA told me they verified concern, but ran out of time. The next day she calls me... back midday(after I called her) and states they couldn’t verify problem. Blamed A/C for transmission concern. Note:Wanted to give zero star rating for repairs, but wouldn’t let me...

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to leave us this detailed feedback. We pride ourselves on providing exceptional service, so we are disappointed to hear ...that your experience with us may have been anything less than satisfactory. Please reach out to us at (516) 599-0600 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

  • 5.0 out of 5
    June 14, 2018

    The Ford service dept is kmowledgable and meets my service requirements. My service requirements are always completed in a time fashion.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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