Reviews
It was a pleasure working with Dina! She is very...
It was a pleasure working with Dina! She is very professional and very friendly to deal with. She explained the process throughly and made it easier for us. We are looking forward to working with her in the near future!! Thanks Dina
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the amazing review! We're so proud of our team and their drive to help everyone find the right vehicle, and we'll make sure to pass this shout-out along to Dina. We appreciate you shopping at Sarant Cadillac and hope to work with you again in the future!
when I have my car serviced or repaired at sarant my car...
when I have my car serviced or repaired at sarant my car is back to brand new again Sarant has the best team in the business start with Joe Messtretta then tony D then of course Dino the magician tops
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your kind 5-star feedback with us! We know that Joe, Tony, Dino, and the rest of the team here at Sarant Cadillac always strive to provide you with top-notch service. We appreciate your continued business with us and we look forward to serving you again soon!
Always on point - never a disappointment . I would...
Always on point - never a disappointment . I would totally recommend this dealership and sales person to my friends and family. Dominic is very accommodating and professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for car shopping with us! We're so glad to hear that you have received 5-star customer care during your time with us at Sarant Cadillac, and we want you to know that we are here to assist however we can if you need anything else. We appreciate your review and wish you a fantastic day!
Wonderful to deal with Sarant. Tommy was terrific. Mike...
Wonderful to deal with Sarant. Tommy was terrific. Mike in financing was great. Loved that we were introduced to the service department. Sarant truly feels like a warm,family establishment. Not many businesses today display this feeling. Highly recommend.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your recommendation and positive feedback about your recent experience with the team here at Sarant Cadillac! Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with our team. It’s customers like you that we enjoy seeing time and time again! Thank you for shopping with us, and we look forward to seeing you again next time!
I went to Sarant for an oil change. This was my first...
I went to Sarant for an oil change. This was my first experience with Joe Mistretta. He was friendly and knowledgeable. He had me in and out quickly and answered all my questions.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Yolanda, thanks for the great review! Our team works hard to get our customers back out on the road efficiently and safely, and we're happy to know they succeeded. Thank you for choosing Sarant Cadillac for your service needs and we hope to work with you again next time.
I purchased a demo model XT5. The sale itself went...
I purchased a demo model XT5. The sale itself went smoothly with Tommy, my second car that I purchased from him/Sarant. When I picked up my car it had a scratch on it that wasn't there when we signed to purchase. This was not really a big deal, just had to come back again to take delivery. I purchased in April, when it wasn't yet very hot, so didn't realize that my AC didn't work. The fan worked great, just wasn't cold. A few weeks after purchase, I brought the car in to have it repaired. My compressor was dented and I needed a new one. I honestly don't see how I could have dented it. In either case, there was no way to prove whether it was dented before I purchased it or after I took possession. (There was approx 2800 miles on car when I picked it up). A knowledgeable car person said it looked like the car may have fallen off a truck, since there was NO damage to the bumper or grill, just under the car. Joe - the service manager said because he found a flower - yes a flower, and a piece of newspaper and a small piece of cardboard the size of my hand, that it was proof that I damaged the compressor. Even if I ran over the whole bush that the flower grew on, there is no way that it should have damaged the compressor to the point that it would dent and no longer work. Or is he stating that the quality control of Cadillac is that poor? The dealership agreed to deduct $500 off the cost of approx $1,600 to replace the compressor. This was not acceptable. It was their final offer, even though RIDICULOUS that the proof of my causing the damage was a flower and tiny pieces of newspaper and cardboard found in my grill. I had the compressor replaced elsewhere.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate you taking the time to let us know about your recent experience at Sarant Cadillac. We’re sorry to learn that you were disappointed in how your service was handled. Our number one goal is customer satisfaction and we want to do everything we can to meet your expectations. We appreciate your continued business with us and hope that you’ll give us another opportunity in the future to show our appreciation. At your convenience, please reach out to Tony Vincente, our Service Manager, at 516-473-0925 so that we may discuss this further. Again, thank you for sharing your experience with us.
i have been with sarant many years. your service reps are...
i have been with sarant many years. your service reps are great but alas your techs have not been able to solve a drivers side seat issue for many visits throughout this current lease on my xt 5. there have been at least 3 service write ups in our record. still broken.... barbara hellemeyer
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your review, Barbara. We are happy to hear that our service representatives have been pleasant to work with, but we’re disappointed you are feeling dissatisfied with the outcome of your service visits with us. We would like to speak with you to gather more details about your situation and hopefully find a resolution. At your convenience, please reach out to Tony Vincente, our Service Manager, at 516-473-0925. We appreciate your continued business with us and wish you a great day.
Tommy was excellent and very patient with me. I can't...
Tommy was excellent and very patient with me. I can't thank him enough. His tutoring on how to use everything in my new Caddy was informative and easy to understand. A big thank you to Antonio for helping me purchase a great new car. .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your 5 star review. The feedback you left us is incredibly helpful and we will be sure to pass your compliments on to Tommy and the rest of the team. Should you need anything more, please do not hesitate to reach out!
Joe took care of me right away, answered a couple...
Joe took care of me right away, answered a couple questions I had, and had my vehicle ready in a jiffy. Very professional and congenial, a pleasure to deal with! I will continue using Sarant in the future, being a customer for more than 10 years.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to leave us such a wonderful 5 star review. We are so happy to hear that Joe made your experience so positive. We cannot wait for the opportunity to work with you again in the future.
ALWAYS EXCELLENT SERVICE, JOE MISTRETTA IS THE BEST I'VE...
ALWAYS EXCELLENT SERVICE, JOE MISTRETTA IS THE BEST I'VE EVER WORKED WITH AND THE WAITING AREA IS COMFORTABLE. JOHN NASSOUR ALWAYS EXCEPTIONAL AND MAKES ME FEEL WELCOME.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the incredibly enthusiastic 5 star review and amazing feedback! We are so glad that Joe was able to make your experience such a stellar one. Please, let us know if there is anything more we can do to assist you!

 
         
           
       
           
           
           
           
           
           
          