Reviews
Answer the phone when someone calls or call back when a...
Answer the phone when someone calls or call back when a message is left. Also, when a customer asks the status of a part ordered, don't reply by saying it is "probably" on its way, simply make the effort to locate the part. The part was delivered days before yet no one noticed.
- Customer service 1.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us your candid review. It is disappointing to hear you were left feeling dissatisfied with the communications with our team. Our goal is to make sure that every customer leaves us feeling completely satisfied, so we will use your feedback to improve as a dealership. If you have any further comments, questions, or concerns please feel free to reach out to Tony Vincente, our service manager, at 516-473-0925. We appreciate your business with us and hope you have a great day.
Everyone I worked with with amazing start to finish! They...
Everyone I worked with with amazing start to finish! They made it simple and took care of all the needs that I had. I will be back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for letting us know what a great experience you had with us!
The dealership is great - and I’m sure the service...
The dealership is great - and I’m sure the service department is usually very professional, but unfortunately the mechanic neglected to reset the system and I need to go back. This is an inconvenience I’m annoyed about.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate your honest review. We are disappointed to hear that the service with us was incomplete and you are left feeling inconvenienced. We take customer care very seriously and because of that, we would like to personally apologize. At your convenience, please reach out to Tony Vincente, our service manager, at 516-473-0925. We appreciate your business and look forward to hearing from you.
We thoroughly enjoyed working with Dina through the...
We thoroughly enjoyed working with Dina through the entire process. We made this purchase sight unseen from Virginia and it was everything as expected. The paperwork and set up was fast and easy when we arrived to pick up the vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We really love hearing how easy your buying process with Dina was! Thank you for sharing!
Highly recommend Diana, she was a joy to work with. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
John was a pleasure to deal after so many years of buying...
John was a pleasure to deal after so many years of buying cars there I will say he was a complete gentleman and when over every detail again it was a pleasure to do business with Sarant Cadillac
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful feedback! We look forward to your future visits!
Salesman John Nassour made this whole experience so...
Salesman John Nassour made this whole experience so wonderful that we didn’t even go explore our other options. We explained what we were looking for, he found us the perfect SUV. He was so knowledgeable about this car and wasn’t in any way pressuring us into a deal. We would tell anyone looking to go to Sarant and ask for John! Something I never thought affordable was! Driving this beautiful vehicle for two days and we love it. Still have lots to learn but I know I can go back and John will help me.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are so happy that John was able to get you into your new vehicle! We really appreciate you taking the time to share a bit with us about your visit!
Thank you for treating me with respect and servicing my...
Thank you for treating me with respect and servicing my vehicle quickly. I am a long time buyer of Cadillacs and am glad I am still able to purchase sedans.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share such positive feedback with us!
My personal experience at Sarant Cadillac was phenomenal....
My personal experience at Sarant Cadillac was phenomenal. The employees were extremely helpful and friendly. I cannot wait to visit again to purchase another vechicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is what we like to hear! We are certainly here if you need anything in the future!
They are very friendly and helpful I have been with...
They are very friendly and helpful I have been with Sarant for at least 20 years I think that in and of itself speaks volumes. Also for the record I hate these surveys and I feel i shouldn't be held to a # of words in my review.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We really appreciate your continued support! We look forward to many more future visits!
Great Service with a smile .They were very helpful along...
Great Service with a smile .They were very helpful along every step of the way. I highly recommend this dealership and would purchase from them again. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for letting us know about your experience! Customer service will always be one of the Sarant Cadillac team's highest priorities and it's great to hear how much you enjoyed your visit. Thank you for your business and recommendation, and we hope to take care of any of your future car needs!