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Shottenkirk Superstore

(499 reviews)
Visit Shottenkirk Superstore
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm 7:30am–1:00pm
Sunday Closed Closed
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award
New (319) 671-5033 (319) 671-5033
Used (888) 827-7002 (888) 827-7002
Service (888) 829-1910 (888) 829-1910

Reviews

(499 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Shottenkirk Superstore from DealerRater.

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Great Customer Service, small hiccup with finance

Dylan Wilhelm was my Salesman for a fantastic transaction. Prior to waiting a year for my Ford Maverick to show up, he actually found me another that was coming in earlier. I did decline that one. But his phone call about that one let me know I was in good hands. When my truck finally came in, he made it a super painless process. No hidden fees or dealer markups anywhere. Really impressed with Dylan and with the sales manager Kenny Schaffer as well. The only hiccup and the reason for 4 stars, is that I really wanted to finance through Ford financing and I wanted the Ford protect premiumcare plan for my new truck. Joe in finance did not offer either of those products and actually avoided them when I asked about both. So I actually ended up with a worse APR than I would have through Ford (I have since found out). I bought the Ford Protect plan through another dealer upstate and although I would have rather spent my money locally, I suspect that Joe's reuctance on these was not his fault, but maybe a policy from Shottenkirk. All of that being said, I will certainly be back for my next car. (replacement for Wife's car) very soon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! If there is anything else we can do to assist you, please let us know! Take care!

Wonderful staff helped me get a reliable car with a great

Wonderful staff helped me get a reliable car with a great price. I was treated very respectfully and am so happy with the experience. Would highly recommend Shottenkirk to anyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I highly recommend Shottenkirks! You'll see why!

We just bought a new Kia Sorento Hybrid from Luke at Shottenkirks. There was no high pressure selling, and they were very courteous and helpful from start to finish. There was definitely teamwork, from the General Manager, Troy Patterson, Sales Manager Carlos Brown, Finance Manager Justin Yoder, the sales consultant, Luke Newlan. Even Marilyn, the day receptionist was so nice and friendly. I highly recommend Shottenkirks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Tom, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Luke at Shottenkirk West Burlington treated me as if we

Luke at Shottenkirk West Burlington treated me as if we had known each other our for years!!! I’ll never go anywhere else!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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A great first virtual car purchasing experience!

A great first virtual car purchasing experience! I love my new ride and the people I dealt with provided top notch service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

Thank you for making the buying experience awesome!

love my ride!!

My first virtual buying experience was amazing! Honest no hassle negotiation, under promised and over delivered! Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Jenny, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

2023 Kia Sportage

As usual, Keith Foster did a super job explaining the new features on my new car and is always available to help to answer questions. New Kia is a great, has a lot of new safety equip., if I ever learn how it all functions. I was a little disappointed with Kia's info in the different pkgs, different everywhere you looked. I didn't get a couple things that were shown in EX pkg

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Larry, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

Schottenkirk,,, great place to purchase a car.

I had a very positive experience with Ephraim Twillie, a sales consultant at the Shottenkirk car dealership in Burington. Not only was Ephraim a pleasant person to deal he was also a very informative consultant. I would do business with the Schottenkirk family again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Gordon, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

Salesperson was good.

Salesperson was good. Sales manager seemed to come off extremely arrogant. Usually when you get to a place they treat you decent and offer you something to drink or snack or something. Never got any of that at the beginning. Everyone there after we bought the vehicle kind of seemed pushy or like they just wanted us out of the store. I liked Joel and he was always super nice to us, currently looking to get a new ram, but don’t know if I’ll come back or not.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
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first class service, first class sales people ,

first class service, first class sales people , qualityvehicles ,Troy helped build my bronco , great people to deal with , hope to do more business with Shottenkirks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.