Reviews
Write a reviewWriting this in regards to my mother in law. She took the car she bought from them in for service & oil change on May 16th. They supposedly did a full inspection & changed all filters. One week later the car’s fan starting making a terrible noise. She took it in, they had her sit there for 4 hours. Told her that in one week a rodent built a nest from fender to fender, that it was a strong rodent because it bent metal, then charged her over $400.00 to “clean out the nest”, replaced a filter that supposedly was changed a week earlier, never fixing the fan or noise. Donley told her the engine needed to be removed to fix the fan & it would not be covered under her extended warranty. Had her take it to another Ford dealership, fan is being fixed under warranty, engine does not need to be removed. Donley saw an elderly widow & took advantage. This is sad & pathetic.
Writing this in regards to my mother in law. She took the car she bought from them in for service & oil change on May 16th. They supposedly did a full inspection & changed all filters. One week later the car’s fan starting making a terrible noise. She took it in, they had her sit there for 4 hours. Told her that in one week a rodent built a nest from fender to fender, that it was a strong rodent because it bent metal, then charged her over $400.00 to “clean out the nest”, replaced a filter that supposedly was changed a week earlier, never fixing the fan or noise. Donley told her the engine needed to be removed to fix the fan & it would not be covered under her extended warranty. Had her take it to another Ford dealership, fan is being fixed under warranty, engine does not need to be removed. Donley saw an elderly widow & took advantage. This is sad & pathetic.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention. We don’t take feedback like this lightly as we pride ourselves in being a transparent and honest group of people and location for you to service your vehicle without worry of this type of situation happening. We were advised on arrival that the vehicle was making a noise. We were able to diagnose and discovered that a rodent had made a nest in the blower box. We removed the cowl, cleaned out the nest to the best of our ability, but the damage was already done to the blower. The nest wrapped around inside the blower and was causing it to be out of balance, which was causing the noise. Parameters set by Ford mandate that we can’t place a repair under warranty that is not a quality issue from Ford, but a failure caused by an outside source. The nest did cause the blower motor to fail but it is not needed to remove the engine for this repair. If the nest were large enough, you may have to remove part of the dash to do a thorough cleaning of the air ducts but that was not determined during that visit. We did have the vehicle for almost 5 hours and only charged for 2 of those hours. We are very sorry if some of this wasn’t completely clear when explained. We do not want your Mother-in-Law to feel that she was being taken advantage of and hope that once the repair is done everything works out as you are hoping.
Brought my wife's car in for safety recall. The service was performed done long before expected.
Brought my wife's car in for safety recall. The service was performed done long before expected.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reaching out. We are so happy to hear that we were able to get everything taken care of in a timely manner. Please don't hesitate to reach out if you need anything. We look forward to seeing you again in the future.
Everyone are friendly and polite. The one thing I don’t care for is to have to write 15 words on this.
Everyone are friendly and polite. The one thing I don’t care for is to have to write 15 words on this.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback Kim! We appreciate you!
Service performed within the time limits given. Courteous professional and kind service from all personnel.
Service performed within the time limits given. Courteous professional and kind service from all personnel.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback Derrken! We are happy to have been able to get everything taken care of for you in a timely manner. Please don't hesitate to reach out if you need anything. We look forward to seeing you again next time.
I too have dealt with Donley Ford for many years, and always found the service to be outstanding. Ron has always been a pleasure to do business with.
I too have dealt with Donley Ford for many years, and always found the service to be outstanding. Ron has always been a pleasure to do business with.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words. We truly appreciate your loyalty to us and look forward to seeing you again next time.
I have dealt with Donley Ford for many years and they have great staff in all departments and do a great job servicing my vehicle.
I have dealt with Donley Ford for many years and they have great staff in all departments and do a great job servicing my vehicle.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words. We truly appreciate you as a customer and are so glad you have been satisfied over the years. We look forward to seeing you again next time!
Took my Edge in for tire rotation and oil change. Excellent service and customer relations.
Took my Edge in for tire rotation and oil change. Excellent service and customer relations.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your feedback! We are happy to have been able to take care of your maintenance needs. We look forward to seeing you again next time.
From scheduling to completion of services Donley Ford and its employees do a fantastic job.
From scheduling to completion of services Donley Ford and its employees do a fantastic job.
- Customer service
- 5.0
- Buying process
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- Quality of repair
- 5.0
- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank so much for your feedback. We are thrilled that you were happy with your service and look forward to seeing you again in the future. Please don't hesitate to reach out if you need anything.
Courteous and quick service at this dealership. They called because of a cancellation and I got in one hour earlier
Courteous and quick service at this dealership. They called because of a cancellation and I got in one hour earlier
- Customer service
- 5.0
- Buying process
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- Quality of repair
- 5.0
- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your time in submitting a review. We are so happy to hear that we were able to get you in, out, and on with your day. We are here when you need us and look forward to seeing you again in the future.
The people are very friendly and knowledgeable. Because of this I like taking my vehicle there to be serviced.
The people are very friendly and knowledgeable. Because of this I like taking my vehicle there to be serviced.
- Customer service
- 5.0
- Buying process
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- Quality of repair
- 5.0
- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your feedback. We love to get reviews like this one. We hope to provide this kind of service every single time. Please don't hesitate to reach out, we are here when you need us.