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Murdock Chevrolet

(655 reviews)
Visit Murdock Chevrolet
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 7:30am–4:00pm
Sunday Closed Closed
2018 state dealer award
View 4 awards
2018 state dealer award 2017 state dealer award
2018 consumer dealer award 2017 consumer dealer award
New (888) 229-8968 (888) 229-8968
Used (888) 221-6887 (888) 221-6887
Service (801) 335-9827 (801) 335-9827

Reviews

(655 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Murdock Chevrolet from DealerRater.

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Great, friendly service. Well worth the drive.

Your customer service is very welcoming and professional as alway's. I trust your team to be honest when evaluating my car. And I will continue to drive out to Woods Cross when my Malibu needs attention. Thank You, Berlynn D.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service,

Murdock Chevrolet has always done a great job on my truck. They always keep you informed if there are any problems or delays. Thanks Murdock for the great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

Service Team quickly diagnosed my problem and advised me of my options. Part was in stock and repairs were quickly made and had me on my way before I could finish my free soda and box of popcorn.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service visit

Service was faster than they thought and they covered our rental car. However we drive a 7 passenger vehicle for a reason and a 5 passenger rental wasn't great. Otherwise everything was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great in and out

I appreciated being able to have a service warning light come on and bring it by Murdock and have Russ take care of it right then and there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Financial

Salesman was great. Some of the financial was not satisfactory. Window insurance, I didn't want it and was told that is something Murdock does, also the key replacement was not even mentioned but was on the finance accounting. I was not happy when informed I could not use my GM credit card points toward the purchase of the truck. Especially when other dealerships have honored my credits after making the best deal possible. I have $2,000 in built up credit.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Upgrade Your Computer System

It would be nice if when I come in for my oil change to have the rep see on my account that I have the maintenance package so I don't have to go through a huge production about how this is included in the purchase of my car. It takes them 10 minutes to figure out what I'm talking about and then another 10 to find this on my acct. At that point I'm annoyed and they are annoyed and I just want to get the xxxx out of there!

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Excellent customer service!

Called late Friday for an appointment and was pleasantly surprised to get in on Saturday. Cheerfully greeted and got my Tahoe back quickly. You guys are great!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Murdock recall repair

My oil life monitor was reset. I would have liked to have notified of that beforehand. Shop was fast, clean and people were nice.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service Reps Don't Understand Low Profile Tires

I think your service reps should learn a little something about tires. Every time I bring my car in they tell me the exact opposite thing. So annoying. I would never buy tires at the dealership for this reason.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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