Schumacher Chevrolet of Clifton

I showed up at the appointed time, waited no more than ten minutes, while the car was being serviced, I waited in their beautiful clean lounge, with a big screen tv, complimentary beverages. When the car was done in a timely fashion, everything was explained to me. Great experience!

First time going to dealer for service after purchasing new Malibu, painless!

Our sales person was John Case, and he was wonderful. Very understandable, he really knows how to take care of a customer. Thank you.

Short Version: Superior customer service, excellent price. I HIGHLY recommend this dealership. Long Version: Guess I was a bit spoiled, my last 4 cars were BMW (2), Infiniti, and Lexus. You know... "the brands to be seen in if you can't afford a Bentley". Never in a million years did I even slightly consider purchasing a Chevy... until I drove a friend's 2013 Malibu. Finally, an interior from an American auto manufacturer that I actually enjoyed looking at. Seating surfaces that did not look like Walmart beach chairs, controls in all the right places. Woa! An engine and trans combo that didn't shake and hesitate when I became a bit demanding or more importantly, when I had to get out of the way of a truck. Chevy... you guys finally did it congrats! Ok so let's buy one I said and that's when I started to get a bit nervous. Non high end brands tend to be sold by pushy sales people with nasty attitudes and unquestionably questionable sales tactics. Bail might be more than the down payment I thought to myself and almost drove past Crane Chevy in Clifton, NJ. Anyway, I walked in and was kind of impressed by the fact that I wasn't swarmed by salespeople. They actually let me look at the cars without bothering me. After about 5 minutes a friendly voice greeted me and introduced himself. John Case was his name. One of the nicest people I have had the luck of meeting. I told John exactly what I was looking for, we sat down to negotiate, of course I said no to the first offer but within 10 minutes he and sales manager Jim Brown came back to the table with an offer I could not refuse. Joe Mastbeth, also did a great job with getting me approved at a great rate, explained every penny on the contract in detail and had me laughing the whole time. There was a sense of calm, honesty and clarity about the entire process. Not once did I feel pressured, not once did they try to push me into a car I did not want, not once did I even for a second feel angry or frustrated. This is how auto buying should be!!! Oh and yes, I got an EXCELLENT deal. So, not only did Crane win a customer for life but Chevy did as well thanks to the exemplary customer service at Crane. Disclaimer: Since everyone doubts everything nowadays, I do not work for Chevy or Crane. I wrote this long review because I was blown away by the entire experience. This is a super rare occurrence and I have never written a review for any dealership before.

Nick was really great at helping me figure out my lease and options. He's very patient, informative and flexible. I don't enjoy going to car dealerships as most salesmen are very pushy and try to "sell" even after you've told them that you're only looking. Nick was very pleasant during our first visit and wasn't pushy at all. We went back to him when deciding on getting a lease. I would recommend Nick to anyone considering a Chevy.

Dropped car off in the morning, two hours later, car is ready to be picked up. Perfect, couldn't ask for a better experience!

I wanted to purchase a Chevy Cruise but, I did not have the best credit as LIFE had thrown some stuff my way. Doug and the team at Crane made this happen for me and were very understanding and pleasant throughout this entire purchase. They made me feel important, I was happier then they were when the sale was made. Thank you Doug :)

I decided on Crane because two years ago my company truck (Silverado) was having a problem and I pulled into the Crane Chevy service and the Service Manager took my right in. I explain the issue and he went out to the truck and fixed in 5 minutes and off I went! Awesome customer service and that's why I went back. I would encourage anyone looking for a new or used Chevy, stop at Crane first.....no need to go anywhere else.

I have purchased several cars ( 7 to be exact ! ) from Crane throughout the years and have NEVER been dissatisfied !! I have found them to ALWAYS be pleasant and helpful.... If you aren't happy with Crane you probably won't be happy ANYWHERE !!!!!!!!

Our experience at Crane Chevrolet was great. The staff was professional, knowledgeable, and friendly. They worked as a great team to assist us in the buying process. The business office is very relaxing, comfortable and clean. I plan to recommend them to anybody I know who is interested in purchasing. They made it easy.