McGuire Buick GMC Little Falls

My experience with GMC McGuire has been extremely disappointing. My vehicle has been at the dealership since August 22nd, and I still have not received a proper resolution to the issue or reasonable assistance with transportation. What has made the situation even worse is the way I have been treated when asking questions and requesting help. I have encountered rude and unprofessional behavior from management throughout this process. Today, the situation went even further. While standing behind the Service Manager, Mary, I personally heard her refer to me as a “piece of xxxx” while speaking with a tow-truck driver. She did not realize I was standing directly behind her. Regardless of any disagreement or frustration, a customer should never be spoken about or treated that way by a dealership manager. I expect professionalism and basic respect, especially when my vehicle has been sitting at the dealership for this long. I am posting this review because customers deserve to know about my experience. I have documented these incidents and have asked senior management to address the situation. Hopefully GMC McGuire takes this seriously and improves the way customers are treated.

I have assurance that Maguire will keep my car running smoothly. I have peace of mind that they will check out all of the systems and let me know that something has gone amiss and should be repaired. I give them the okay and my car keeps running. I am certain the my car will start and perform perfectly when I need to travel somewhere.

Great dealership, tremendous ownership (McGuires).... absolutely terrific salesperson (Sarah Baker). Honest, straightforward transaction. I highly recommend McGuire Buick GMC to anyone in the market for a new car.

Don't purchase from Mcguire buick in little falls nj. Nightmare. They don't care 30 seconds after you leave .

The employees were extremely friendly, honest, and professional. The selection of Buicks was extensive and the test drive was thoroughly sufficient. I fully recommend this dealership to anyone in the tristate area.

Wonderful experience traveled 1hour everything I was told on the phone the phone was what I was given when I got to the dealership my trade in quote was amazing and the vehicle price was great well worth the hour drive give this dealership a shot you won't be disappointed 😀 😄 😊

This place was great! Irving was a very good cars salesman and has great service!

Another Great Job by Dave and the entire service department!

My deal was a terrible deal I traded in a 2019 Yukon then I got $6000 for $2000 and customer loyalty and they overcharged me for my truck the truck was listed for 55 they charge me 58 they try to tell me that there was tax included I should listen Tax or not Chuck was 55 the tax comes off of my deal I’m 55 and my trader And they did not like when another dealer found out what they did. I would never recommend them to anyone to buy a vehicle from

Service quality has dropped steadily since we bought our Encore from this dealership. Last straw was their charging 3% extra for credit/debit cards to pay already high service bills. We are not going back.