Reviews
Buyer Beware!- This dealership is dishonest, mispresents car history and has selective amnesia when it comes to conversations. I regret ever putting my two feet on this property. My experience has been marked by broken promises, poor customer service, and a complete lack of communication. My vehicle requires repairs, and the dealership is trying not to honor the repair policy. Instead of resolving the issue professionally, I have been given conflicting information and had to repeatedly follow up for answers. Calls are not returned in a timely manner or at all, updates are inconsistent, and I feel ignored as a customer. What should have been a straightforward repair process has become unnecessarily stressful because no one seems willing to communicate clearly or take responsibility. A dealership should stand behind its policies and treat customers with respect. Unfortunately, this dealership has done neither. I would not recommend this dealership purchasing from this dealership.
Buyer Beware!- This dealership is dishonest, mispresents car history and has selective amnesia when it comes to conversations. I regret ever putting my two feet on this property. My experience has been marked by broken promises, poor customer service, and a complete lack of communication. My vehicle requires repairs, and the dealership is trying not to honor the repair policy. Instead of resolving the issue professionally, I have been given conflicting information and had to repeatedly follow up for answers. Calls are not returned in a timely manner or at all, updates are inconsistent, and I feel ignored as a customer. What should have been a straightforward repair process has become unnecessarily stressful because no one seems willing to communicate clearly or take responsibility. A dealership should stand behind its policies and treat customers with respect. Unfortunately, this dealership has done neither. I would not recommend this dealership purchasing from this dealership.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, we appreciate you taking the time to share your experience. We are here to assist and would like to understand the situation better. Please contact us directly to discuss the details of your visit. Your satisfaction is important to us and we value the opportunity to improve. Please contact Karisa Markel, [email protected]. Thank you!
Gabriel was very warm and welcoming and made our experience getting our Chrysler minivan an extremely pleasant one! He worked with us and fit all of our needs. He was even patient having our 4 crazy children with us!lol Thank you again!
Gabriel was very warm and welcoming and made our experience getting our Chrysler minivan an extremely pleasant one! He worked with us and fit all of our needs. He was even patient having our 4 crazy children with us!lol Thank you again!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Gabriel's patience and support during your visit to Route 46 Chrysler Dodge Jeep Ram is appreciated. Enjoy the Chrysler minivan, and we're grateful for your trust in us! Thank you! - Karisa, [email protected]
Sally P wqs a sales lady. She was amazing with no pressure to purchase. She has a great attitude and personality. If you are looking to purchase please ask for Salley P.q
Sally P wqs a sales lady. She was amazing with no pressure to purchase. She has a great attitude and personality. If you are looking to purchase please ask for Salley P.q
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Sally made your experience pressure-free at Route 46 Chrysler Dodge Jeep Ram. We appreciate your kind words about her attitude and personality. Thanks for choosing us! Thank you! - Karisa, [email protected]
Service department was quick to fix my Durango but the lack of communication and the two times I came inside to drop off the vehicle and pick up my vehicle there were people yelling at a service advisors and then two employees yelling and standing toe to toe ready to fight. Not really a great atmosphere to come into.
Service department was quick to fix my Durango but the lack of communication and the two times I came inside to drop off the vehicle and pick up my vehicle there were people yelling at a service advisors and then two employees yelling and standing toe to toe ready to fight. Not really a great atmosphere to come into.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Hi, we appreciate your feedback and understand your concerns about the atmosphere during your visit. Our goal is to provide top-notch service in a professional environment. We'd value the opportunity to discuss your experience further, so please get in touch with us directly. Please contact Karisa Markel, [email protected]. Thank you!
Did an amazing job getting the deal done. Worked quickly and efficiently. Was able to contact them at all times of the day
Did an amazing job getting the deal done. Worked quickly and efficiently. Was able to contact them at all times of the day
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Working quickly and efficiently to get the deal done is the kind of support we strive for at Route 46 Chrysler Dodge Jeep Ram. Your praise is much appreciated, Abbadessaj. Enjoy your new ride! Thank you! - Karisa, [email protected]
This was the WORST dealership experience. I was there for service on a warranty item dealing with my gas tank. They kept my car for 6 days and did not fix the problem , and said that it was not my problem. I went to a second dealership in Butler to have the problem corrected immediately while I waited that day. DON'T Go to this dealership!
This was the WORST dealership experience. I was there for service on a warranty item dealing with my gas tank. They kept my car for 6 days and did not fix the problem , and said that it was not my problem. I went to a second dealership in Butler to have the problem corrected immediately while I waited that day. DON'T Go to this dealership!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Understanding your experience is important to us. We would appreciate the opportunity to discuss this directly with you. Please reach out to us at your earliest convenience so we can give it our full attention. Please contact Karisa Markel, [email protected]. Thank you!
Always professional, very clean, no long wait time, this is my number one dealership to come to.
Always professional, very clean, no long wait time, this is my number one dealership to come to.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We strive for professionalism and efficiency at Route 46 Chrysler Dodge Jeep Ram. It's heartening to hear you've experienced just that. Thanks for making us your top choice, Juanita! Thank you! - Karisa, [email protected]
Sally was very easy to work with, straight forward and upfront with numbers, etc. Highly recommend working with Sally Pham.
Sally was very easy to work with, straight forward and upfront with numbers, etc. Highly recommend working with Sally Pham.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
As soon as I arrived at the dealership, I was welcomed with a smile and genuine kindness by Sally. After we explained our plans and what we were looking for, she guided us toward the best option and helped us secure a great deal. She truly made the entire experience smooth and stress free. Sally communicated clearly, answered all of our questions with patience, and made sure we felt comfortable throughout the process. Her professionalism and excellent customer service made a lasting impression, and I greatly appreciate all of her help.
As soon as I arrived at the dealership, I was welcomed with a smile and genuine kindness by Sally. After we explained our plans and what we were looking for, she guided us toward the best option and helped us secure a great deal. She truly made the entire experience smooth and stress free. Sally communicated clearly, answered all of our questions with patience, and made sure we felt comfortable throughout the process. Her professionalism and excellent customer service made a lasting impression, and I greatly appreciate all of her help.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience with Sally! I came in and knew what car I wanted. Sally made it easy and she’s efficient and helpful. Thank you Sally for get helping me with my Wrangler. Go ask for Sally if you’re looking to buy a car! She’s awesome!
Great experience with Sally! I came in and knew what car I wanted. Sally made it easy and she’s efficient and helpful. Thank you Sally for get helping me with my Wrangler. Go ask for Sally if you’re looking to buy a car! She’s awesome!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your great review! We're so glad to hear Sally made your experience easy and efficient while helping you get into your Wrangler. We appreciate your recommendation and will be sure to share your kind words with her. Enjoy your new vehicle!