Riverhead Chrysler Dodge Jeep Ram

NEVER go to this dealership - they are unprofessional and will take advantage of you when you bring your car in for service - And when you complain- they only care that you yelled at them over the phone. They are NOT interested in making things right.

Negative stars for illegal business practices confirmed by the NY DMV! I've reported them! I don't usually post but in this case its not my opinion...This is factual! They were so wrong with this one. I am obligated to let people know! I live in MA. I was buying a financed car from this NY dealership. I wasn't going to pay their outrageous "dealer prep" fee, anyone who knows about buying cars knows this is a bogus charge. Don't ever pay it! They already have that factored into the sale of the car so they are just charging you twice for that to make extra money off you(double charging, its a theme). They removed it, so we finally agreed on p/u date & confirmed deal. I was waiting on the paperwork to review and sign. MA doesn't do temp plates so I had to buy the car first and transfer the plates so I could bring the car home. The dealer was aware of this, he said that date would work. Once I knew it was a done deal (we both agreed) and I just needed to sign to finalize, I booked the "get car" trip. I had seen all the numbers and everything seemed fine until...Joe G. actually sent the docs, thats when the extra fee, that wasn't discussed, was added! I was already paying a NY Doc fee which is $175. But they added a $350 "out of state registration fee", that is what they called it at least. I knew I would have to pay for the actual MA RMV charges (transferring registration & title) but thats it. I was ok with that, it was $100. I coulda argued over the Doc fee too but I didn't, they are not legally required to charge a Doc fee. Although, they won't tell you any of that either. They have their typical excuses "oh we have to charge that cuz we have expenses to pay our people who do that blah blah" or "everyone pays that". You gotta pick your battles right?! however, I was not ok with the extra $250 above the $100 to service my paperwork to the MA RMV. I didn't need this car and I sure wasn't ok with getting ripped off by illegal fees, no matter how small! So, after lots of failed excuses, guilt tripping and complaining trying to explain the "why" I HAVE to pay it. I told the finance guy, Joe G. that "I would gladly pay this fee if he could show me that it was legal to do so"!...Needless to say, he has not called me back. He did not even have the character to let me know that he was wrong", nor has he shown me any proof that is it legal to do that. How could they though , ITS NOT LEGAL!! Thats probably why! I hope it was worth the illegal $250 to them. I'm sure it is going to cost them a lot more than that in the end, not just monetarily but in business character. After all it was a good sale till they did something illegal, then they ended it cause I wouldn't play, and they wanted me out asap so I wouldn't cause trouble for them. At this point it is the principal of it. They tried to rip me off even when I told them it was illegal and they didn't care...they continued multiple times to get me to pay it, what does that say to you? I'll find that same car somewhere else. Riverhead CDJR reneged on a perfectly good deal because they are petty, lying, cheats. I called them out! Once, I mentioned that this wasn't legal, they didn't want to make it right. sound like good practices to you? The whole dealership was extremely rude and they got really nasty, well not Mike, Mike kept it professional, still didn't do his job but kept his demeanor! Shame on the rest of them for treating customers like this, especially since they are wrong, and by wrong, I mean LEGALLY WRONG! The NY DMV website says the fee is $175 max, it means just that, no more, no matter what! Doesn't matter if they had to pay another party to do it, that is not my problem, it is the cost of doing business. I wonder what excuse they will try to rebuttal to this review or at least try to save face somewhere. I can't wait to see them try.

DECEPTIVE SALES TACTICS! Salesman outright lied and told us certified pre owned extended warranty would cover everything, I’m sitting in a dealership now with a flooded cab caused by a leaking 3rd brake light or rear window and I’m told that the warranty will not cover it, service dept in 2 different dealerships basically said that the salesmen use this deceptive bait and switch tactic to sell warranties, knowing that service dept will have to deal with the irate customers and not them. I’ll never spend another dollar at this dealer, they’ve lost my business forever.

I brought the vehicle in for service and to look at a broken part. Although they completed the service, they damaged my vehicle and then refused to fix it.

This was my second visit. It was easy to make an appointment. Everyone is very nice!!! The wait is not that long. I will go here for the life of my Jeep and my next one. Thankyou Riverhead Jeep!!!

Great service. Very friendly. Fast and easy. .they even gave me a loaner car. A nice caravan but next maybe I can get a Dodge Challenger hell cat wide body. Lol. Thank you.

Super super super super super super super super super super super super super super super super super super super super super super super super friendly

Everything was taken care of as requested and in a timely manner Car was returned clean and ready to drive home You guys are great!

Best customer service ever. They know you by your name and will get you in and out in a timely manner. I bring my work van there and I wouldn’t go anywhere else. Thanks Riverhead Dodge for always taking cars of me. 😊😊

Informative, kind and reliable sales department for leasing and buying. My family have been long standing customers. The sales department is even better! Honest & always there to help!