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Hawkins Chevrolet

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (105 reviews)

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (105 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Everything about this dealership screams professionalism and respect Whether you are looking for the right vehicle or bringing in your current one for service - Hawkins Chevrolet is the only place to go !! They treat you like family - making sure you?re needs are met

Everything about this dealership screams professionalism and respect Whether you are looking for the right vehicle or bringing in your current one for service - Hawkins Chevrolet is the only place to go !! They treat you like family - making sure you?re needs are met

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you, Melissa! We’re honored by your kind words. It means so much to know you felt respected and taken care of, whether you're shopping or in for service. Treating our guests like family is exactly what we aim for—so we’re glad that came through!

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I would not recommend Hawkins for a number of reasons. TLDR: The sales process and obtaining the car was easy, but do not expect adequate support once the money changes hands. A few months back, I called Hawkins regarding a Suburban they had on the lot and within a few hours placed a hold (with upfront $ involved), sight unseen. This had to have been one of the easiest sales Hawkins ever made. Unfortunately, this was probably the peak of our experience with them. We paid for Hawkins to handle the registration of the vehicle in our home state (they didn't allow another option). We had a temporary PA plate for 2 months and despite promises of our registration being completed before the plates expired, we ended up with an unusable car for 2 months while Hawkins continued to fumble with the registration process in our home state (failing to get documents together in time, not sending the correct information, etc.). We also found out that they overcharged us for our state's sales tax and have been nearly impossible to get in touch with despite verbal promises to send us a refund. You might be able to find the car you want, but be mindful of the support you will once you pay them, especially if you're out of state.

I would not recommend Hawkins for a number of reasons. TLDR: The sales process and obtaining the car was easy, but do not expect adequate support once the money changes hands. A few months back, I called Hawkins regarding a Suburban they had on the lot and within a few hours placed a hold (with upfront $ involved), sight unseen. This had to have been one of the easiest sales Hawkins ever made. Unfortunately, this was probably the peak of our experience with them. We paid for Hawkins to handle the registration of the vehicle in our home state (they didn't allow another option). We had a temporary PA plate for 2 months and despite promises of our registration being completed before the plates expired, we ended up with an unusable car for 2 months while Hawkins continued to fumble with the registration process in our home state (failing to get documents together in time, not sending the correct information, etc.). We also found out that they overcharged us for our state's sales tax and have been nearly impossible to get in touch with despite verbal promises to send us a refund. You might be able to find the car you want, but be mindful of the support you will once you pay them, especially if you're out of state.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

.

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Awful customer service. Ryan in customer service was totally disrespectful after doing 15,000 in business in the last 3 months. AWFUL-RUDE-DISRESPECTFUL - UNSATISFIED

Awful customer service. Ryan in customer service was totally disrespectful after doing 15,000 in business in the last 3 months. AWFUL-RUDE-DISRESPECTFUL - UNSATISFIED

Rating breakdown (out of 5):
Customer service
1.0
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Melissa, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (570) 275-0710 so we can work towards a resolution.

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Painless and simple buying experience. I can?t recommend Logan and the sales team more highly.

Painless and simple buying experience. I can?t recommend Logan and the sales team more highly.

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

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Recently purchased 2018 Traverse?Associates are professional and courteous?Excellent paperwork and detailing of vehicle made for an enjoyable buying experience?offered great affordable extended bumper to bumper warranty? My wife and I are quite pleased!

Recently purchased 2018 Traverse?Associates are professional and courteous?Excellent paperwork and detailing of vehicle made for an enjoyable buying experience?offered great affordable extended bumper to bumper warranty? My wife and I are quite pleased!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Joe, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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This dealer was not trying to tell customers he had all the business he needed like other area GM dealer

This dealer was not trying to tell customers he had all the business he needed like other area GM dealer

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Buyers BEWARE as this dealership has practiced bait and switch sales tactics. I went to their internet site for a new Chevy truck which was also advertised on cars.com. I clicked on their Shop, Click and Drive link to purchase the truck which shows your delivery is scheduled and what documents to bring. Then Jake reaches out and tells me the truck is already sold and gives me a lame excuse how their web site isn’t live timed and even custom built vehicles will show up on their site which makes no sense at all since if it was custom built it would already be considered sold so why post it on your site to irritate customers? Odd that other dealers don’t have this challenge. A total waste of my time and efforts and I hope other customers don’t have to experience the same.

Buyers BEWARE as this dealership has practiced bait and switch sales tactics. I went to their internet site for a new Chevy truck which was also advertised on cars.com. I clicked on their Shop, Click and Drive link to purchase the truck which shows your delivery is scheduled and what documents to bring. Then Jake reaches out and tells me the truck is already sold and gives me a lame excuse how their web site isn’t live timed and even custom built vehicles will show up on their site which makes no sense at all since if it was custom built it would already be considered sold so why post it on your site to irritate customers? Odd that other dealers don’t have this challenge. A total waste of my time and efforts and I hope other customers don’t have to experience the same.

Rating breakdown (out of 5):
Customer service
1.0
Buying process
1.0
Quality of repair
—
Overall facilities
—
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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BUYING FROM HAWKINS FOR THE LAST TWENTY SOME YEARS AND NEVER HAD A PROBLEM WITH GETTING A HONEST DEAL AND GOOD SERVICE . I WOULD NEVER GO TO THE BIG SHOT DEALERS WHO HUSTLE YOU IN AND OUT THE DOOR WITH PHONY DEALS

BUYING FROM HAWKINS FOR THE LAST TWENTY SOME YEARS AND NEVER HAD A PROBLEM WITH GETTING A HONEST DEAL AND GOOD SERVICE . I WOULD NEVER GO TO THE BIG SHOT DEALERS WHO HUSTLE YOU IN AND OUT THE DOOR WITH PHONY DEALS

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Very nice and helpful, no pressure to buy. Was able to take truck for a test drive by yourself with out a sales person riding along. I would highly reccomend, they are very personable

Very nice and helpful, no pressure to buy. Was able to take truck for a test drive by yourself with out a sales person riding along. I would highly reccomend, they are very personable

Rating breakdown (out of 5):
Customer service
5.0
Buying process
5.0
Quality of repair
5.0
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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They not only sold us a great truck, they cleaned it up till it was like new! My son was absolutely THRILLED with his "new" (used) truck. This is the 2nd truck we've bought from them - won't go anywhere else!

They not only sold us a great truck, they cleaned it up till it was like new! My son was absolutely THRILLED with his "new" (used) truck. This is the 2nd truck we've bought from them - won't go anywhere else!

Rating breakdown (out of 5):
Customer service
5.0
Buying process
—
Quality of repair
—
Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

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