Ertle Subaru

4.7
(117 reviews)
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–6:00pm
Sunday Closed Closed

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See all 59 vehicles from this dealership.

Reviews

4.7
(117 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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4.0

I was very pleased with the service the day I took my car

I was very pleased with the service the day I took my car in. I wasn't happy that it took so long to get the part in and that I wasn't notified when it came in.

4.0

I was very pleased with the service the day I took my car

I was very pleased with the service the day I took my car in. I wasn't happy that it took so long to get the part in and that I wasn't notified when it came in.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Deb, we're glad to know you were pleased with our service at Ertle Subaru. We apologize for the delay and lack of communication regarding your part and would be happy to speak with you to see what more we can do to help clear things up. If you are willing to discuss this further, please contact me directly. Thank you, Tim Kelly - Service Manager - 570-213-4050

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5.0

The team at Ertle was great!

The team at Ertle was great! Good service across the board and especially with David!

5.0

The team at Ertle was great!

The team at Ertle was great! Good service across the board and especially with David!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We love seeing 5-star reviews. Thanks, Aaron!

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5.0

Just bought my 4th car and would never go anywhere else.

Just bought my 4th car and would never go anywhere else. Eric is the best and Meghan really cares. Customer and car service is head and shoulders above any other dealership. I am a customer for life and in this day of “no one cares” and “no one does their job” the standards at Ertle continue to rise.

5.0

Just bought my 4th car and would never go anywhere else.

Just bought my 4th car and would never go anywhere else. Eric is the best and Meghan really cares. Customer and car service is head and shoulders above any other dealership. I am a customer for life and in this day of “no one cares” and “no one does their job” the standards at Ertle continue to rise.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
Dealer response

Hi Barbara, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional questions about your vehicle, we will be more than happy to assist you! Safe travels!

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5.0

Excellent

Wonderful! Everyone involved was great! The only problem was the 2 hr wait. I should have asked. I never expected it to be that long. Next time I will try to drop off.

5.0

Excellent

Wonderful! Everyone involved was great! The only problem was the 2 hr wait. I should have asked. I never expected it to be that long. Next time I will try to drop off.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Kim, we're glad to know you had a positive experience with our team at Ertle Subaru. We appreciate your patience and look forward to seeing you next time!

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5.0

Maintenance service for up keep.

I have been coming to Ertle Subaru for thirteenth years, and I always have pleasant service advisors such as Ms. Kathy Amier the most recent visit on September 9,2023. The dealership does only what you need, and that's why I purchased my new Subaru Forester from Ertle Subaru. I recently had an oil change and a tire rotation, and my wiper blades were replaced.

5.0

Maintenance service for up keep.

I have been coming to Ertle Subaru for thirteenth years, and I always have pleasant service advisors such as Ms. Kathy Amier the most recent visit on September 9,2023. The dealership does only what you need, and that's why I purchased my new Subaru Forester from Ertle Subaru. I recently had an oil change and a tire rotation, and my wiper blades were replaced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Janet, it's great to know you've been with us at Ertle Subaru for so many years! We're glad Kathy and the rest of our team have consistently provided excellent service. Enjoy your new Subaru Forester!

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5.0

Excellent customer care and service

Very accommodating car service hours and excellent customer service representatives.

5.0

Excellent customer care and service

Very accommodating car service hours and excellent customer service representatives.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for your support, Lynn! At Ertle Subaru, we are committed to complete customer satisfaction above all else and we look forward to seeing you down the road!

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5.0

Great service experience

I brought my car in for an oil change, inspection, and tire rotation.They were very helpful, nice and I appreciated that they gave an explanation of everything on my bill and were discounts were applied.

5.0

Great service experience

I brought my car in for an oil change, inspection, and tire rotation.They were very helpful, nice and I appreciated that they gave an explanation of everything on my bill and were discounts were applied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Zoey, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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5.0

Eugene was so friendly & Knowledgeable

What a great experience. Eugene is such a pleasant helpful knowledgeable man. Thank you so much for such a great experience ... 👍 I would recommend this Subaru over and over

5.0

Eugene was so friendly & Knowledgeable

What a great experience. Eugene is such a pleasant helpful knowledgeable man. Thank you so much for such a great experience ... 👍 I would recommend this Subaru over and over

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Richard, we're delighted to know that Eugene provided a great experience at Ertle Subaru. Your recommendation means the world to us! Enjoy your new ride!

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5.0

Very good service was very happy

Vincent was very amazing, he gave us a rental to get our errands done while they were working on the car, they did the oil change and change the brakes. Thanks you Vicent

5.0

Very good service was very happy

Vincent was very amazing, he gave us a rental to get our errands done while they were working on the car, they did the oil change and change the brakes. Thanks you Vicent

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Justina, thank you for reviewing Vincent and Ertle Subaru! We truly appreciate your feedback!

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5.0

Great experience

Vincent was terrific. Very honest, professional and knowledgeable. Would certainly go back to them for future service. Car was inspected and also filter changed. Th

5.0

Great experience

Vincent was terrific. Very honest, professional and knowledgeable. Would certainly go back to them for future service. Car was inspected and also filter changed. Th

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Eric, thank you for the great review! We're so glad to hear that Vincent provided you with honest and professional service. We appreciate your support and look forward to assisting you in the future at Ertle Subaru. Have a fantastic day!

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See all 117 reviews