[{"id":565222,"firstName":"Bill","lastName":"Finamore","titleText":"Service Advisor","emailTxt":"B.4finamore@ertlecars.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":68,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/35493/employees/83f0d9d61eb1.jpg","drDealerId":35493,"dealerEmpStartDtUtc":"1283299200","industryStartDtUtc":"631152000","certifiedEmployee":true,"deptDscrp":"Service"},{"id":565218,"firstName":"Kathy","lastName":"Aimer","titleText":"Service Advisor","emailTxt":"K.4aimer@ertlecars.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":8,"combinedEmpReviewCnt":91,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/35493/employees/26e1c52e5675.jpg","drDealerId":35493,"dealerEmpStartDtUtc":"1044057600","industryStartDtUtc":"1044057600","certifiedEmployee":true,"deptDscrp":"Service"},{"id":580340,"firstName":"Jim","lastName":"Ertle","titleText":"Owner","emailTxt":"jimertle@ertlecars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":25,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/35493/employees/41114ce103e6.jpg","drDealerId":35493,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":565304,"firstName":"Kyle","lastName":"Beers","titleText":"Used Car Sales Manager","emailTxt":"K.4beers@ertlecars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":24,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/35493/employees/8391709840c0.jpg","drDealerId":35493,"dealerEmpStartDtUtc":"1533081600","industryStartDtUtc":"904608000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":577653,"firstName":"Norbert K.","lastName":"Dworakowski","titleText":"Delivery Specialist","emailTxt":"n.4dworakowski@ertlecars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":22,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/35493/employees/421c6b43c46f.jpg","drDealerId":35493,"dealerEmpStartDtUtc":"1548979200","industryStartDtUtc":"1501545600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":565306,"firstName":"Dave","lastName":"Mayi","titleText":"Finance Manager","emailTxt":"D.4mayi@ertlecars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/35493/employees/475017810870.jpg","drDealerId":35493,"dealerEmpStartDtUtc":"1406851200","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":565204,"firstName":"Megan","lastName":"Kavanagh","titleText":"Sales Consultant","emailTxt":"M.4kavanagh@ertlecars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/35493/employees/af8b0939c18a.jpg","drDealerId":35493,"dealerEmpStartDtUtc":"1483228800","industryStartDtUtc":"1462060800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":592689,"firstName":"Kevin","lastName":"Brost","titleText":"Sales Consultant","emailTxt":"k.4brost@ertlecars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/35493/employees/06e98115a0a5.jpg","drDealerId":35493,"dealerEmpStartDtUtc":"1556668800","industryStartDtUtc":"1525132800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":565308,"firstName":"Jon","lastName":"Richardson","titleText":"Sales Consultant","emailTxt":"J.4richardson@ertlecars.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":22,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/35493/employees/5615c84679be.jpg","drDealerId":35493,"dealerEmpStartDtUtc":"1541030400","industryStartDtUtc":"1541030400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":565211,"firstName":"Dave","lastName":"Goncalves","titleText":"Finance Manager","emailTxt":"D.4goncalves@ertlecars.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":46,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/35493/employees/dcb77c256112.jpg","drDealerId":35493,"dealerEmpStartDtUtc":"1527811200","industryStartDtUtc":"1388534400","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":567020,"firstName":"Shane","lastName":"McGee","titleText":"Sales Consultant","emailTxt":"S.4mcgee@ertlecars.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":18,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/35493/employees/e0e0fc0531c1.jpg","drDealerId":35493,"dealerEmpStartDtUtc":"1130803200","industryStartDtUtc":"1130803200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":565206,"firstName":"Meghan","lastName":"Ertle","titleText":"Sales Consultant","emailTxt":"M.4ertle@ertlecars.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":31,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/35493/employees/6e11ed5d6ae2.jpg","drDealerId":35493,"dealerEmpStartDtUtc":"1454284800","industryStartDtUtc":"1454284800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":565220,"firstName":"James","lastName":"Angley","titleText":"Assistant Service Manager","emailTxt":"J.4angley@ertlecars.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":58,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/35493/employees/69cba55cecc3.jpg","drDealerId":35493,"dealerEmpStartDtUtc":"1456790400","industryStartDtUtc":"1448928000","certifiedEmployee":false,"deptDscrp":"Service"},{"id":565224,"firstName":"Lauren","lastName":"Bradford","titleText":"Business Development Representative","emailTxt":"L.4bradford@ertlecars.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/35493/employees/3bef7cf68125.jpg","drDealerId":35493,"dealerEmpStartDtUtc":"1525132800","industryStartDtUtc":"1354320000","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":565201,"firstName":"Zachary","lastName":"Englehardt","titleText":"Sales Consultant","shortBioText":"Very like able down to earth easy going person. Very knowledgeable and high energy.","emailTxt":"Z.4englehardt@ertlecars.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/35493/employees/a6c789474e74.jpg","drDealerId":35493,"dealerEmpStartDtUtc":"1530403200","industryStartDtUtc":"1467331200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":569835,"firstName":"Ken","lastName":"Hittner","titleText":"Sales Manager","emailTxt":"k.hittner@ertlecars.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/35493/employees/4046712866c7.jpg","drDealerId":35493,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":565678,"firstName":"Wayne","lastName":"Howe","titleText":"Sales Consultant","emailTxt":"w.4howe@ertlecars.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":30,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/35493/employees/270223e97ee6.jpg","drDealerId":35493,"dealerEmpStartDtUtc":"1525132800","industryStartDtUtc":"1046476800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":575550,"firstName":"Jason","lastName":"Meno-Starner","titleText":"Business Development Representative","emailTxt":"j.4menostarner@ertlecars.com","combinedEmpAvgRatingNbr":4.7,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/35493/employees/d7674fe2022c.jpg","drDealerId":35493,"dealerEmpStartDtUtc":"1475280000","industryStartDtUtc":"1475280000","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":576964,"firstName":"Martin","lastName":"Dieppa","titleText":"Sales Consultant","emailTxt":"m.4dieppa@ertlecars.com","combinedEmpAvgRatingNbr":4.5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":35493,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":580356,"firstName":"Kathy May","lastName":"Ertle","titleText":"Owner","emailTxt":"K.4mertle@ertlecars.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":35493,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":581461,"firstName":"Amanda","lastName":"Cicalese","titleText":"Sales Consultant","emailTxt":"a.4cicalese@ertlecars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/35493/employees/1a04bc10aed2.jpg","drDealerId":35493,"dealerEmpStartDtUtc":"1533081600","industryStartDtUtc":"1533081600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":601615,"firstName":"Clifford","lastName":"Smith","titleText":"Business Development Representative","emailTxt":"c.4smith@ertlecars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/35493/employees/0d7a0d23f3ab.jpg","drDealerId":35493,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":601612,"firstName":"Maria","lastName":"Lopez","titleText":"Business Development Manager","emailTxt":"M.4lopez@ertlecars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/35493/employees/b5710ad74548.jpg","drDealerId":35493,"certifiedEmployee":false,"deptDscrp":"Internet"}]

Ertle Subaru

4.5 out of 5 4.5
Rectangle 48
Sales 8:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM

Ertle Subaru Hours

Sales

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 8:00 PM

Wednesday

8:00 AM - 8:00 PM

Thursday

8:00 AM - 8:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

7:00 AM - 6:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since July 2018

Your Subaru Dealer in Stroudsburg, Pennsylvania

...


Ertle Subaru, located on Route 611, at 798 N 9th St in Stroudsburg, PA, in the ""Pocono Region"". A Premier Family Owned Dealership offering New and Certified Pre Owned Subaru Models, since ""1971"". Ready to take care of all your Automotive Needs, whether it be Financial, Maintenance, Parts or Detailing, we've got you covered, even on Saturday's.

"Ertle Subaru ?lloveus... It?s our promise to you?"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
410 lifetime reviews. Includes reviews of Ertle Subaru from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    December 7, 2019

    Sent an inquiry on cars.com,spoke to a nice woman named Lauren she scheduled an appointment,I drove an hour and a half to look at car,Lauren said price... was negotiable,after an hour there manager came out and said internet price is the “Take it or Leave it Price!” Most unprofessional!! BTW told salesman needed more than 1 car family lost 4 cars at once and so did Ertle!!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 6, 2019

    The service department, service, courtesy car were all wonderful. We are confident in the quality of the service performed on our vehicles and everyone... is pleasant and helpful.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kathy Aimer

    Service Advisor

    (4.7) 91 reviews

    Jon Richardson

    Sales Consultant

    (4.9) 22 reviews

    Dave Goncalves

    Finance Manager

    (4.9) 46 reviews

    Wayne Howe

    Sales Consultant

    (4.7) 30 reviews

  • 5.0 out of 5
    December 5, 2019

    My Forester had its regular oil change, tire rotation and thorough inspection at Ertle and as usual it was a very pleasant experience. The Ertle Service... staff are without exception courteous, efficient, knowledgeable and good humored. The surroundings are clean and attractive, the process prompt and most important the work top notch. I have and will continue to use Ertle for service ever since I purchased my Forester in January 2016.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kathy Aimer

    Service Advisor

    (4.7) 91 reviews

  • 5.0 out of 5
    December 5, 2019

    I have been going to this Subaru for several years now and the staff is excellent! Very knowledgeable and courteous! The waiting area is very inviting... and clean!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Kathy Aimer

    Service Advisor

    (4.7) 91 reviews

  • 5.0 out of 5
    December 4, 2019

    Excellant customer service, prompt service at appointment time. Information given if issues found, approximate time for repair and cost if you choose to... have additional work completed. No pressure just knowledgable service representatives.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    BETTYANNEKAP Thank you for your positive feedback! We are happy to hear that you had a wonderful experience with us! Take care and see you soon!

  • 3.0 out of 5
    December 4, 2019

    The process of getting my vehicle serviced was fairly painless, though there were parts which could use improvement. The overly redundant, densely scripted... reception was annoying. When I call for service, I would prefer to speak with the service department. Not have two or three people ask "Are you calling for sales or service?" Then, "are you calling to make an appointment or checking on your vehicle?" Finally I can get transferred to an advisor, as long as I know who it is. In simpler times you would call a service department and get someone who knew about service. Not a person answering the phone, asking a bunch of questions, then transferring to a person who could have just answered the phone in the first place. Anyway, the staff were friendly, the place was clean, and my car was serviced.

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 3, 2019

    i took my 2008 Forester in because of a recall, they were nice and courteous. i got a loaner car as they fixed mine. all in all it was a good experience....

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    ivobarreto21 Thank you for your positive feedback and high star rating! We really appreciate it and hope that you continue to choose us for all of you...r automotive needs!

  • 5.0 out of 5
    December 2, 2019

    I recently purchased a used car at Ertle Subaru. The entire sales experience was awesome. I would recommend to anyone. Martin my salesperson WAs knowledgeable... about the vehicle and used no high pressure sales tactics which was refreshing and made the buying experience enjoyable.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    JWEISS13 Thank you for your positive feedback! We really appreciate it and hope to see you soon! Take care!


    Worked with:
    Kyle Beers

    Used Car Sales Manager

    (5.0) 24 reviews

    Martin Dieppa

    Sales Consultant

    (4.5) 11 reviews

  • 4.0 out of 5
    December 2, 2019

    Service was good and the free loaner vehicle is always a nice touch. They kept me posted on the status of my vehicle, even when they were unable to complete... the work in the same day.

    4.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Bill Finamore

    Service Advisor

    (4.8) 68 reviews

  • 4.0 out of 5
    November 27, 2019

    The new computer system(s) needs a bit of tweaking. It messes things up. I prefer to rely on the humans, who tell me one thing, then I get a robo call... or an email that tells me another. Since I don't have a smart phone, I get these messages after the fact. I imagine it is frustrating to your staff as well!

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    LIBRARYSLUGS Thank you for taking the time to leave us this review. We take all feedback very seriously and are always striving to improve! Thank you ...and take care!


    Worked with:
    Bill Finamore

    Service Advisor

    (4.8) 68 reviews

    Kathy Aimer

    Service Advisor

    (4.7) 91 reviews

    Jim Ertle

    Owner

    (5.0) 25 reviews

    James Angley

    Assistant Service Manager

    (4.8) 58 reviews

    Jason Meno-Starner

    Business Development Representative

    (4.7) 16 reviews

View More Reviews