I purchased a used vehicle on June 30 and sent a text on July 1 with concerns about the brakes. They blew it off as dust or me pushing the brakes too hard.... Trusted the salesperson, so didn’t think much of it. A month or so later, had to get the brake pads fixed. Then a month or so after that had to get the caliper and brake pads fixed again. I have messages that they said it’s a rare circumstance that they take the blame for. I have the messages from my initial concerns. The GM, Eric Briguglio, hung up on me today and basically said it’s my problem. I called right back and they said he wasn’t in. I’ve asked to speak with the CEO, COO, or owner and they won’t allow me to or relay the message. I still owe $14,000 on this car. They also asked me to drive the car to Boardman from Pa (40 min drive) with a broken caliper so they can diagnose the problem (already know what the problem is) just to not fix it and have to drive back to PA. They said they would “waive the diagnosis fee” but those are waived if you get service done at dealerships (which is what they would expect.) Eric also told me he would give me a “fair price” for service. So are the prices not usually fair? All I want is for this continuous issue that I’ve paid close to $2000 for in LESS THAN 7 months to be fixed. They refuse to do so! DO NOT GO TO BOARDMAN NISSAN!!! ‼️‼️‼️‼️
Hi Kelsey! All clients have the ability to view all the work that we have completed on any pre-owned vehicle we offer for sale. In addition, we provi...de a copy of the most recent Carfax, which any client can match up with the work that is completed at our dealership. Also, we offer every client the opportunity to purchase extended coverage on any pre-owned vehicle that is sold. Vehicles today and over 10,000 parts and do, at times, have issues. That is why we offer extended coverage to provide our clients peace of mind. Finally, if a vehicle is sold by us to a client, the best course of action if they have an issue is to bring it back to us so that we can work together to find the best solution. In order to figure out any issues with a vehicle our techs need to inspect and review the vehicle. We encourage customers to bring the vehicle in rather than communicate via text message. Unfortunately, a physical inspection of the vehicle is the only way to come to a solution. We apologize for the less-than-ideal experience, but thank you for shopping at Boardman Nissan!
Just purchased my 8th vehicle from Boardman Nissan and have been amazed every time!! Wes Collier was awesome! If you need a vehicle, go see Boardman Nissan!!
So happy that you continue to enjoy your vehicles, MIke! We are very fortunate to have you as a returning customer, and THANK YOU for continuing to c...hoose Boardman Nissan!
Great experience all the way around .. our sales professional Aaron German could not have been more helpful and knowledgeable. We began our new car shopping... with options, and once we spoke to Mr. German, we realized Nissan was our only choice !!
Dawn, thank you for taking the time to fill out an online survey. Aaron will be very happy from your positive feedback.
James did a great job finding the best car for our needs. He made us feel welcome and that he wanted what was best for us.
Linda Vickers, thank you for your kind review; we are happy to pass along your comments to the team here at Boardman Nissan!
It was a hassle getting a vehicle we purchaed. Filed a complaint with nissan corp...which did nothing either. Won't be another nissan purchased. Shop... else where!
We are very sorry that things weren't as efficient as we had hoped, Patty. Thank you for stopping into Boardman Nissan, and we hope you enjoy your veh...icle.
Very nice, low pressure. Third dealership I’ve gone to and definitely the most pleasant experience. Easy negotiations. In and out in a little over an hour.
Thank you Sarah for taking the time to give us a review. Please let us know if there is anything in the future we can help you out with.
Terri did a great job. Very knowledgeable. He made the process of buying easy. I’d recommend you to family and friends for sure. Thanks again.
Nissan, thank you for taking the time to fill out on online survey. It looks like you enjoyed your experience with Terri. However, the score given w...as a 1 out of 5. Please contact our Owner Loyalty Manager Evon to improve your interaction with Boardman Nissan 330 726 5555.
The staff here did an amazing job on finding my mom a brand new car. Not only did they answer all her questions, they took their time with her and made... her feel comfortable about her new Rogue Sport. I would love to thank every person for taking time out to be wonderful!
Vklim, thank you for taking the time to fill out an online survey. We are very happy you were able to secure a vehicle that works well for your mothe...r. Make sure she is aware that 2 years of oil changes are taken care of by the dealership.
Will come here again and see Terri , he worked so hard on my sons vehicle . Nissan should definitely hang onto him. He never gave up on yes.
Marge, thank you for taking the time to fill out an online survey. Terri loves the positive feedback!!
Terri helped me get a car quick and did everything I asked him to do for me. He worked very hard to do get me a car and I would definitely come see him... again with getting a car!!
Michael, thank you for taking the time to fill out an online survey. Terri strikes again!!