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11 lifetime reviews.
I want to thank Donna for everything she did to help us with our 2014 Escape purchase!! With the huge selection & all the great incentives that Indepe...ndence offered we were able to get a great deal right from the start, no smoke & mirrors. Donna was so helpful & explained everything in simple terms. Can't wait to go on vacation with our new car!!!! :-)
After a small fender bender in our driveway, we decided to get our body work done by Independence Ford because our insurance told us that was a place ...we could take it to. We called in February. They woman who answered asked if it'd be ok to schedule the work in MAY! We asked for something sooner and set a date of late April, which was ridiculous to wait that long. We took the car in and they told us this minor body work would be done in 2 days and that they'd call us to let us know when it'd be finished. We waited 3 days with no call. We called and they said we couldn't get it until Friday because they got "backed up". We waited until friday at 3pm...No phone call... We called and the woman said the body work is done but they do a complementary detailing of the inside and that was not finished. There was no way we could wait any longer so we just went and got it around 4:30. The body work was completed and looked normal, but they didn't detail it like they said and I'm sure that was built in to the price. Needless to say this place seems to neglect timely service and I never intend to go there again.
I just bought a 2009 F-250 at Independence Ford, I need a truck that's a "Work Horse" & dependable. I own my own Recovery business so it has to be abl...e to take a beating & keep going. I chose an F-250 because of their reputation... it truly is "Built FORD Tuff"!! I also need a good service department that to keep my vehicles going. Everyone at Indy Ford is so easy to deal with. Thank you