Reineke Ford Lincoln

I would only recommend Quick Lane for general service maintenance, but would not recommend Reineke regular Service Dept. Quick Lane always gives me great service, due mostly to the great service representative, Stephanie. I had a much longer than usual wait time for service this last time having been turned away one other day when arriving at 5:10 and was told they took the last oil change at 5. I had called previously that day to be told they were open till 6. I returned 2 days later arriving at 4:15 and did not end up getting out until 6:15 for a routine oil change. The technician forgot to attach a new service vignette to my windshield that I noticed was missing a few days later after service. I contacted Stephanie and she promptly mailed it to me. Other than Quick Lane, I probably will not be interested in any service, etc. at Reineke due to a nightmare customer service issue regarding a passenger side rear-view mirror replacement. Due to a female customer service rep's incompetence and management's mishandling of the resolution, as a result, I probably will not buy my next car from Reineke thanks to Brad Redman and Adrienne.

Kept in communication with the time and what was going on.

Employee at desk, Wilkins, was very helpful! Explained or reviewed mechanics report with me.

Great Customer Service--Fast and Efficient!! I would definitely recommend this dealership to anyone Roy

I drove from Michigan to Ohio to get my mother a new 2016 Ford Fusion. Kasey did an awesome job finding the perfect car for my mom. She loves her new car. I would definitely recommend Kasey to anyone looking to purchase or lease a new vehicle at Reineke Ford Findlay, Ohio.

Jeff was easy to work with. He cared about repairing my Escape. He was efficient when providing the estimate. He kept me informed throughout the process calling to let me know the part arrived and that it needed to be painted. He called again to schedule the appointment. The only glitch was one piece of the mirror was incorrect. The correct mirror came but the wrong cover--the right cover was sent to cover the left mirror. The error was not caught until the day of the repair. This caused me to have to bring the car back for the job to be completed. I will continue to use Reineke Ford for all the car's needs.

The staff and customer service is always a pleasant experience. Stephanie always has a smile on her face and greets me with a hug. This is a family atmosphere that I can't find anywhere else in terms of really making sure you are satisfied with the work being done. I won't go anywhere else.

Everything was good, even with all the remodeling.

Staff was very helpful and kept me advised of any additional work that had to be done.

We purchased a Ford Escape. The service was great and we love our new vehicle.