Reviews
Very degrading
Very degrading experience. Every Salesman i spoke with mocked me any way possible like he was so much more intelligent like i have no clue. All used vehicles are way over priced. We actually had our car deliverd to our door with out a salesman for thousands and thousands less at JIM FALK MOTORS CLINTON MISSOURI. Check out thier web site you can buy right online. Also TEXAS AUTO DIRECT.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Just terrible
Bought a 2003 f250 that was listed at 12 Grand. I ended up talking them down to 8500. Should have know. Didn't even make it on to the interstate before problems started. Took it straight to my mechanic. 4800 dollars later, a new turbo, and 8 injectors, it runs great. Now I know why they dropped the price so much. Called them and told them, they offered me a 600 dollar leveling kit install, with a kit that costs 49.95 online for my troubles. What a joke... They even told me the truck ran through an inspection by certified mechanics.... Terrible experience.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Very Happy
Eric Maynard and Chloe the purchase of my Jeep Cherokee an easy experience never bought and financed a car before no complaints at all they listened and met every request
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great experience
Our lease of a 2018 Ford Edge went very smoothly. Our salesperson, Juan Ibarra,was very helpful, knowledgeable and and a pleasure to work with. This was our first time leasing, and Juan led us through the process and answered all our questions. If you are looking for a new vehicle, I highly recommend working with Juan Ibarra at Baxter Ford.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very professional
Cole went above and beyond to meet my needs! Very professional, friendly and knowledgeable. I would recommend asking for him when looking to buy your next used car, truck or suv.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome experience changed my mind about Baxter
I've previously had a HORRIFIC experience at a different Baxter dealership in the metro area. So bad I swore I would never step foot in any Baxter dealership again. Fortunately my husband knew Matt Jacox at Baxter Ford West Dodge when we decided we wanted an Explorer. Between Matt and Ambrose in sales, I had a absolutely fantastic car buying experience! They cut out all the back and forth that everybody hates. I'm glad to say I'll actually be able to recommend this Baxter dealership to family and friends!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for giving us another chance! We are happy to hear that we could provide you with a fantastic experience. We hope to see you again soon!
Truck Finder
Kyle did a great job finding a truck that fit my needs. I? was picky but he was able to find a nice used truck within a day.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience with Jeff Boyd
I had a great experience at Baxter with Jeff Boyd. I hate buying cars and I'm incredibly impatient, all around a rotten customer for any salesperson but Jeff was very patient and kind and sensitive to my requests. He went out of his way to make the process easy and as painless as possible. I think I got a great deal and am happy with my Jeep. He's just a good guy that you can trust and I highly recommend using him if you want a positive experience. I will definitely go back for my next car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Autumn, thank you so much for the positive review! -James Sechser, Consumer Experience Manager
Great Experience Buying First Car
Had a wonderful experience buying my first car from Baxter Ford. My salesman, Jason Bliley, did an excellent job helping with the process. He was knowledgeable about the vehicle inside and out and very personable. Jason was able to easily find me a car that met my needs and wants. He made me feel very comfortable during the process and has gone out of his way to touch base that I am pleased with my purchase. The financial department also made the purchasing process painless and was very cooperative on finding a price that worked for both of us. The car itself was a satisfying purchase. The vehicle drives smooth and I love all the features of the car. I would definitely recommend Ford Baxter to anyone looking to purchase a car and will be returning the next time I need a new set of wheels
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Nick, thank you for taking the time to leave a review for Jason and the rest of our team! We greatly appreciate you recommending us to your friends and family. We look forward to your next visit! Take care! -James Sechser, Consumer Experience Manager
Ambrose is the best!
Ambrose is the best at getting us deals on everything we buy. Ambrose works very hard to get us the best deal in Omaha. Always!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
