Brewster Ford

Bought my Bronco Raptor from Brewster Ford (and I live in Mass) and Michael Rose, the sales manager, made the whole experience a real delight! From straightforward, honest pricing, to answering all my questions promptly at any time of the day, keeping me updated, and accommodating all my add-on requests, I can't recommend Michael and this dealership enough. He's honest, friendly, and attentive - a real gentleman. I should also mention Brian in financing who got me a fantastic loan deal, Bonnie who processed the registration paperwork and delivered my car in Mass, and finally Robert (supervisor/manager) who was also extremely friendly and helpful and started the whole process on a great footing. I only wish they were closer to where I live so I could do all my maintenance, repair, etc. work with them.

Bought my Bronco Raptor from Brewster Ford (and I live in Mass) and Michael Rose, the sales manager, made the whole experience a real delight! From straightforward, honest pricing, to answering all my questions promptly at any time of the day, keeping me updated, and accommodating all my add-on requests, I can't recommend Michael and this dealership enough. He's honest, friendly, and attentive - a real gentleman. I should also mention Brian in financing who got me a fantastic loan deal, Bonnie who processed the registration paperwork and delivered my car in Mass, and finally Robert (supervisor/manager) who was also extremely friendly and helpful and started the whole process on a great footing. I only wish they were closer to where I live so I could do all my maintenance, repair, etc. work with them.

I just bought a new Bronco Raptor from Brewster Ford and it was a 5 start experience, my sales manager Michael Rose did all the process nice and smooth, I will definitely go back in the near future for another cars.

Brewster Ford made buying my new explorer enjoyable! They are patient, professional and experts in their field. My sales person, Hazel, worked so hard to find the exact car I wanted (color and all)! She was also always available to answer all of my questions and made my car buying experience stress-free! I look forward to servicing my vehicle there in the years to come! Working with Hazel and Rob at Brewster Ford was an absolute pleasure!

Brewster Ford made buying my new explorer enjoyable! They are patient, professional and experts in their field. They were also available to answer my questions and made my car buying experience stress-free! I look forward to servicing my vehicle there in the years to come! Special shout out to Hazel and Rob for their assistance- they’re awesome!

I had a great experience at Brewster Ford. I did a lot of research on which bronco I wanted ahead of time and Michael Rose helped me seal the deal. It was a painless experience (and I hate the buying a car experience usually). Michael Rose was knowledgeable, kind, and honest. I highly recommend the place and him!

I have been using Brewster Ford for years to service the Ford vehicles we have had. Before this latest service, the service department was quite decent to work with. However, with the exception of certain people in the service depart my experience has soured due to the on-going dispute over a service for my wife's Ford Flex. Early June, I replaced the battery in my wife's Ford Flex. As soon as the terminals were connected the vehicles alarm system continued going off, vehicle not responding to the key fob. Changed the batteries in the key fobs, still was not responding. The vehicle had to be towed to for service. Monday morning, after arranging with AAA to tow the vehicle to Brewster Ford Service, I was informed that there was a $229 service assessment. After the making numerous follow calls to find out what is going on to then be told the computer module and battery terminals had to be replaced. The price of the repairs was not worth the cost to repair. When the I had requested the invoice what I had thought would have been the assessment charge with applicable taxes was bill nearly $1,000.00. It was the end of the day when they informed me of the bill, calling back to speak with them, they had me wait to be told they were gone for the day. The Service Director was out sick when they returned, I had been trying to speak with them to review the bill only to have calls dodged, emails go back and forth. 6 weeks we have been trying to settle this matter to receive an email on a Saturday morning stating they can't help, by the way we are striping our lot your car needs to be towed and call Monday morning to pay your bill. They do not want to talk, they just dodge leaving you blind will with a nearly $1,000 bill with a vehicle that doesn't run has to be towed. It is not the service department I had appreciated having my Ford vehicles being looked after. I can't speak what is going on at the dealership, I can say I will no longer be using their Service Department. My recommendation to seek other Ford dealerships to have your vehicle serviced. Do not let them push you around, we are paying customers, without our business they would not have a reason to be open.

Highly recommend Brewster Ford. I walked in and customer service introduced me to my sales rep Tim. He was funny, knowledgeable, just a really relatable guy. He walked me through their inventory, and we began test drives. He worked with me on the price to meet my budget. We submitted the paperwork and within 48 hrs I received a call from Brian in the finance department. Another great employee, he was knowledgeable and patient. He explained every option and choice I had to make very well. I felt no pressure and picked the options that worked best for me. From the time I walked in to the day I drove away in my car was 3 days. They did everything, got me the best financing, handled my insurance, they even detailed a car I already thought was perfect. When I went to pick it up it somehow looked even better. Great group of people working at this location, if you are looking for excellent quality cars and a friendly environment you should really check out Brester Ford.

Best car dealer experience ever. I came in looking for a Bronco Outer Banks and Michael Rose did everything possible to help us. When we wanted a difficult to find color, he canvassed every dealer within 1000 miles to find the car. When he did find it, that dealer did not respond to him. He knew I really wanted that car so rather than try to direct me to another color, he encouraged me to buy the car directly with that dealer; he gave up the entire deal with me in order to make sure I was getting what i wanted. Not only that, he coached me through the deal and helped make sure I was getting the fairest and best deal I could get. I have never had such an honest, transparent and refreshing experience with a car sales person like that before...ever. Michael is a real gem and I'm grateful for his help in our buying process....even though he knew he would not make one dollar by helping me, he went far above and beyond. Thank you, Michael!

Having purchased a 2021 Ford from Brewster Ford, when it was time to replace our 2014 Ford, we shopped around and then went to Brewster Ford last. I have to say that they were not presumptuous that we would buy there and earned the sale by there attentiveness, follow-up and flexibility. We purchased a 2025 Escape Hybrid at a competitive price and painless delivery. In the middle of the process, the sales person had left to pursue another career path. The assigned sales person (Matthew) reached out to introduce himself and kept us aware of build status and assured arrangement of the ceramic coating and delivery. He went through all of the controls at delivery and answered all of our questions. Kudos to Rob for making a good selection of assigning Matthew to us and bringing Matthew up to speed on our purchase and needs. Even the financing process was painless.