Reviews
Everyone was very helpful, nice and got me exactly what I
Everyone was very helpful, nice and got me exactly what I wanted! Thank you very much!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Tami, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Pleased with successful service completed.
Pleased with successful service completed. Disheartened with effort given to provide communication to me about service.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (440) 296-3019 -- we hope to hear from you soon.
Service was fantastic!
Service was fantastic! I dropped my car off at 7:30 for a recall and oil change and it was back in my driveway by 10:30!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Great experience quick service friendly staff .
Great experience quick service friendly staff .. we really liked our sales guy MJ he was very professional and personable
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Michael Williams at Westlake AutoNation was extremely
Michael Williams at Westlake AutoNation was extremely helpful in purchasing a truck after mine was totaled a week earlier. He made the entire experience seamless and effortless!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Ford Westlake! If you ever need help, just give us a call. Happy motoring!
I was able to schedule an appointment in a timely manner.
I was able to schedule an appointment in a timely manner. They quickly fixed my issue and washed my car before they gave it back to me!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
These folks take excellent care of your vehicle and are
These folks take excellent care of your vehicle and are honest and trustworthy. I've done business with them going back 20 years when they were John Lance Ford and can say without reservation that I will continue to do business with them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Everyone has been awesome.
Everyone has been awesome. Denise in sales and Allan in service are always respectful and willing to answer any questions I have
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I would have a tough time recommending this Service
I would have a tough time recommending this Service Department. We took the car in for the a/c not working they kept the car for four days and could not find a problem. They charged the system stating they must have forgotten to charge after another non related repair. The a/c charge may have lasted two weeks and the a/c quit working again. We scheduled an appointment and night dropped the car the day before. The dealership had the car for two days, with no contact with us about what was going on. The third day we received a text stating the repair that was needed and the car would be ready by noon the following day. The car was not ready by noon and had to be delivered to us at the end of the fourth day. During the the time period for the repairs all of our attempts to contact the Service Advisor was met with a voice mail, never a live person other than the operator. We never left messages because apparently they prefer to do business via text messages instead of communicating with a live person
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret to hear that you are displeased with your recent experience with us. We would like the opportunity to make this up to you. Please contact our manager at (440) 296-3019 so we can make your experience a positive one.
They where very professional and helpful I love my
They where very professional and helpful I love my vehicle all the people at the dealership where kind and very helpful
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are pleased to hear you had such a positive experience with us, Phillip! If you ever need help, just give us a call. Happy motoring!