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Terry Henricks Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (39 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (39 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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New Explorer

Thank you Chris. You got me the best deal and price I hoped for. I love my Explorer XLT.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Laurie, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Please don't hesitate to reach out if there's anything additional we can do for you.

Great Dealer easy to work with.

Very easy to work with. Made the buying process very easy and left with a good feeling.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

Service

Very helpful, truck was clean when I picked it up, they can change my oil from now on

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We are happy we could make your experience a positive one! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

Ford CMax Purchase!

Adrienne is an amazing saleswoman! She is so sweet and kind and VERY knowledgeable. Definitely go see her if you are looking to find your perfect car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Tavala, your wonderful feedback and rating mean a lot to us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

2019 Nissan Pathfinder SV

Excellent vehicle, good price, great employees! I recommend this dealership if you are looking for a vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Tom, your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

tires

Thanks to Mark for all of his help in getting new tires .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Bill, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to be of service to you again! Take care!

jenwhitson71@gmail.com

I've have always had a very good experience when visiting Terry Hendricks Ford. Even though I still refer to them as " Rich's" ?

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jennifer, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope you continue to choose Terry Henricks Ford for all your vehicle needs! Take care!

Great to deal with!

Bought our Explorer from Chris Weiss right before Christmas. Looked for the right car for months, drove down from metro Detroit and made them stay a little late after getting it certified, test driving it and getting us a final price and we didn’t even buy it that night. Came back down and the car was clean and full of fuel. Car is perfect! Realized it was missing the owners manual and wouldn’t of been a big deal if this car didn’t have so many options but Chris got one sent to me the next day. Great to deal with, everyone was nice and had a small town dealer feel that was much better than all the other dealers we went to the past 3 months. Would highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dave, Thanks for making the drive down, TWICE! Your review is greatly appreciated!

They were up front and honest

Only dealt with them briefly, instead of letting me drive 1 hour to them they were super up front with all the known issues of the vehicle i was coming to look at. Due to these issues I decided against the vehicle....but I'm glad they were honest and saved my time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Even though you didn't make the drive, thank you for taking a minute to share!

They deal

Mark and Adrienne treated us like family. Got the small town dealer buy and treatment they all talk about . Give terry henricks Ford a chance to earn your business.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Bill for sharing it's greatly appreciated!