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Webb Ford

(517 reviews)
Visit Webb Ford
Sales hours: 9:00pm to 7:00pm
Service hours: 9:00am to 2:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–8:00pm
Tuesday 9:00am–9:00pm 7:00am–8:00pm
Wednesday 9:00am–9:00pm 7:00am–8:00pm
Thursday 9:00am–9:00pm 7:00am–8:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00pm–7:00pm 9:00am–2:00pm
Sunday Closed Closed
New (219) 227-5007 (219) 227-5007
Used (219) 227-5073 (219) 227-5073
Service (219) 227-5211 (219) 227-5211

Reviews

(517 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Webb Ford from DealerRater.

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Great service!

Great service! Robert was incredibly helpful.. will definitely bring my vehicle back for a service

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Robert, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Great service.

Great service. Got me in and out in and out in a timely manor. Glad I went to the dealer

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Barbara, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Excellent.

Excellent. Really surprised. I walked in very doubtful after an extreme bad experience at James Dodge, Jeep, Scam in Cedar Lake. Jason the sales rep did fantastic. Right down to business, no xx!! This is what we can do, no hassle, bam, deal made. Plus great trade in to. We will definitely be going back. I delt with Rizza Ford for 20 years, (Isiah, miss ya brother) owned 4 explorers when living in Illinois. I’m glad I can do a close by Ford since moving to Indiana. Thank you

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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They did a great job with my cars oil change.

They did a great job with my cars oil change. The pick up service is a real help.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Joe, we are glad we could help! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

I arrived to get my oil changed.

I arrived to get my oil changed. Only to have a salesman lie to me about needing more work done. I'm no stranger to working on cars growing up. I drive a high performance sports car. I'm 50+ years of age, been working on cars since mid teens, 20s, and 30s. Work alot of hours at work, so I rather, pay to get the work done instead of doing it myself. Only to have the salesman lie about unnecessary work that doesn't need to be done. I should have followed my first mine, when my wife took her car there for a recall part on her car, and had to pay money for something that had to do with the recall. That was the first Red flag that I should have listened to. They are lying to consumers about there cars, to get you to spend money for things you don't need done. I was told this years ago there are 3 people who lie for a living. Politicians, lawyers, and car salesmen. Never will I take my car back to Webb Ford.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, we regret to hear that you had this experience with us. When you have an opportunity, please reach out to us at (219) 924-3400 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.

Love Web Ford and the great service picking up my vehicle

Love Web Ford and the great service picking up my vehicle and delivery after service is completed!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I've been a long time customer here at Webb and my truck

I've been a long time customer here at Webb and my truck door wasn't working and my warrant just expired and Steve went in full force to get me a good price to have it replaced and I was so happy with the services and price that was rendered to me. Thank you Steve. I literally value your loyalty with the company but most of all your customers!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Today I bought a 2026 Ford Explorer from Chris Perez and

Today I bought a 2026 Ford Explorer from Chris Perez and the sales manager Olga Vicari to say the least, their whole team was awesome and made me feel great and Ecstatic on my purchase thank you to all the Ford family

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, we are happy we could make your experience a positive one! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

Robert Kelly was phenomenal with ALL aspects with the

Robert Kelly was phenomenal with ALL aspects with the selling process, he showed me how to work the vehicle, all rebates and incentives with my vehicle and from what I gathered from our conversations, an all around good guy. I highly recommend Mr. Kelly and Webb Ford. I also have a 2019 Ford Edge ,that I bought from Webb Ford! This will be my sports ride 2025 Ford mustang convertible! Thanx Rob!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Tim and Javie did a great job.

Tim and Javie did a great job. Came in for “The Works” and received prompt friendly service. Received service recommendations, vehicle maintenance checklist, and quotes. Clean dealership inside and out.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.