Reviews
Write a reviewGood people, great service
Johnny was great to deal with. made this experience painless and easy! Would recommend them to anyone looking for new or used.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks Mike for letting us know that we are getting customer service right, here at Prescott Brothers. We are proud to have members of our Prescott Brothers team like Johnny who put our belief that customers should have a great experience every time into action. We look forward to serving you in the future, and thank you again for taking the time to share your experience!
Well worth the drive
Just a quick note to say how fantastic the overall experience was at this wonderful dealership! I was there yesterday with my friend Mike, and although I was not the one purchasing the vehicle, I definitely know where I'll be heading to purchase my next vehicle. Honest, genuine, down to earth and no typical dealership games. Living in the far northwest suburbs of Chicago 99% of the dealerships make you feel like you need a shower when you leave, but not here . Duane Staus was easy going, mild-mannered, professional and applied absolutely no pressure. Quite honestly, I would recommend this dealership to everyone. If they don't have the car your are looking for they will find it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you Michele for letting us know what you observed during your friend's experience purchasing a vehicle here at Prescott Brothers. It makes us feel really good knowing that we are treating each person who we get the opportunity to work with as someone special, listening to what they need and making them feel comfortable, because that's how it should be!!! We are fortunate enough to have guys like Duane on our team who excel at delivering excellent customer service and who builds relationships with each and every person he works with so that they do trust him and return with business time and again. We certainly look forward to earning your business in the future and thank you again for taking the time to give Prescott Brothers a review and such kind words!
purchase of 2015 chrysler 300 limited
Was very pleased how fast Tom prescott found the exact car i wanted, thanks to Otto Myer/Jeff Fischer/ & all of prescotts staff, great people w/great service!!!! Larry Truckenbrod
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great place with great people
If you have ever had problems with dealerships before these guys will restore your faith that there are good dealerships out there. They were very helpful and not pushy with trying to get a sale. If they don't a vehicle on their lot, they will do their best in finding the one you want. When I went to pick up my vehicle it was washed and filled up. The sales rep help me set up the blue-tooth function in the vehicle. Will send any friends or family to them for a new or used vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent Service!!!
You can always expect a smooth deal with Pat Becker. He listens to what you really want and then makes it happen for you. Just purchased our 9th vehicle from them and will definitely be back again!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your continued loyalty and for taking the time to share your experience at Prescott Brothers. We're no different from anyone else, we LOVE to hear about the ways that we're doing things right by you, valued customer. We're lucky to have a member of the team like Pat who excels at listening to the customer and delivering on what they need in their particular vehicle search. Thank you again! We look forward to serving you in the future!
Fair and Honest
A great group of people. Everyone, from the courteous ladies who answer the phones to the owner, all were pleasant and very helpful! Johnny Ray did a great job working with us and even picked us up from the train station! I would make the 4 1/2 hour trip again to purchase my next vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for letting us know how we're doing! Nothing makes us happier at Prescott Brothers than to hear that we are doing right by our customers. We value your business and look forward to serving you in the future too!
GREAT PLACE TO PURCHASE
PURCHASE NEW DODGE - SALESMAN= SEAN - MADE A VERY EASY PROCESS. SEAN WAS VERY HELPFUL AFTER PURCHASE ALSO... WOULD USE THIS DEALER AGAIN... GREAT CUSTOMER SERVICE TEAM
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Worth the drive.
Drove 3 hours from Cedar Rapids, IA to purchase a van. Dealt with Pat, good guy. Well worth the drive. We passed over many CDJR dealerships to make the trip to Mendota. Would recommend this dealership to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great customer service and excellent people!!!
I have never been treated so well as by this dealership over the last two years since my purchase. For example - My husband passed away and I was a little leary of purchasing a newer car without him. Duane Staus ... my salesman was extremely helpful, sincere, and made it an absolute delight through the whole process. In fact, he has taken the time to bring my car up for oil changes ever since purchase and deliver it back to me. I have been truly blessed and would love to tell everyone of Duane and Prescott Brothers in Mendota, IL.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase