Reviews
Bought a used vehicle there. Was given a 6month o 3,000 mile warranty. Had an issue with the vehicle two days after purchase. Dealership refused to do the repair. So much for customer service.
Bought a used vehicle there. Was given a 6month o 3,000 mile warranty. Had an issue with the vehicle two days after purchase. Dealership refused to do the repair. So much for customer service.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for bringing this to our attention. We’re very sorry to hear about your experience and understand how frustrating it must have been to encounter an issue so soon after your purchase. Our goal is always to provide reliable vehicles and stand behind them with the coverage we offer. The 6-month/3,000-mile warranty is meant to give our customers peace of mind, and we regret that you feel we did not meet that expectation in your situation. We would appreciate the opportunity to review your case in detail to better understand what happened and determine if there is anything we can do to assist further. Please reach out to us directly at 860-290-6347 or karan.singh@hoffmanauto.com and ask for Karan Singh so we can address your concerns promptly. Your feedback is important to us, and we are committed to improving both our service and communication moving forward.
Joe Delacruz at Hoffman Porsche Service went above and beyond to make my service experience fast and easy. Joe and his teammate Josh are top shelf service technicians. They took care of me and my car. I can’t say enough great things about them! They both deserve a raise and a promotion… I hope you’re reading this Mr. Hoffman! I have been a Hoffman customer for 50 years. They are fabulous!
Joe Delacruz at Hoffman Porsche Service went above and beyond to make my service experience fast and easy. Joe and his teammate Josh are top shelf service technicians. They took care of me and my car. I can’t say enough great things about them! They both deserve a raise and a promotion… I hope you’re reading this Mr. Hoffman! I have been a Hoffman customer for 50 years. They are fabulous!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your feedback and your business over the years! We are thrilled that you had a great experience with Joe and Josh. Your thoughts will be shared with the team. Safe travels from all of us at Porsche Hartford!
Everyone I met was pleasant and enthusiastic. The car was priced fairly and nicely maintained. Shout out to Nate and everyone else.
Everyone I met was pleasant and enthusiastic. The car was priced fairly and nicely maintained. Shout out to Nate and everyone else.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi David, thank you for the review! We’re glad Nate and everyone else was so pleasant and enthusiastic. Enjoy your ride! - The Porsche Hartford Team
Josh is a great service manager He always does a great job for me He
Josh is a great service manager He always does a great job for me He
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive feedback regarding Josh! We are happy to hear he provides great service at Porsche Hartford.
I was in for my scheduled appointment and met with service rep Joe. He explained what services would be performed and answered all of my questions completely. Showed me to my loaner vehicle. Told me that my vehicle would be ready by 4:00pm - and if he called and said it was ready at 3:00pm. Overall a positive experience.
I was in for my scheduled appointment and met with service rep Joe. He explained what services would be performed and answered all of my questions completely. Showed me to my loaner vehicle. Told me that my vehicle would be ready by 4:00pm - and if he called and said it was ready at 3:00pm. Overall a positive experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
James, we're glad to hear Joe took such good care of you. Your feedback means a lot to our team, and we hope to welcome you back to Porsche Hartford down the road.
Very informative and great advice and finished in a timely manner great service and understanding
Very informative and great advice and finished in a timely manner great service and understanding
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Lisa, it was our pleasure to assist you. Thank you from all of us here at Porsche Hartford!
“Thank you, Joshua and Junior, for making things easier and for your attention.”Happy hollydays "
“Thank you, Joshua and Junior, for making things easier and for your attention.”Happy hollydays "
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It was our pleasure to assist you here at Porsche Hartford! We'll be sure to pass along your kind words to Joshua and Junior!
I had body work completed to perfection. Joe, a Porsche service advisor over saw the process. A warranty covered issue was identified and rectified. Joe contacted me to insure that the issue had been found and taken care of. I feel that I always have excellent service at Porsche East Hartford. I am treated respectfully, details of each repair or check up are explained, they listen to concerns and look to remedy them. Establishing a relationship with Service Advisors leads to a most satisfying experience.
I had body work completed to perfection. Joe, a Porsche service advisor over saw the process. A warranty covered issue was identified and rectified. Joe contacted me to insure that the issue had been found and taken care of. I feel that I always have excellent service at Porsche East Hartford. I am treated respectfully, details of each repair or check up are explained, they listen to concerns and look to remedy them. Establishing a relationship with Service Advisors leads to a most satisfying experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mary, thank you for the outstanding review! We are thrilled to hear that Joe and the team took such great care of you and your vehicle. We truly appreciate your business and hope to see you again at Porsche Hartford!
I came in for an oil change and the process could not have been smoother. They started the service on time and had all information for any recalls available. The technician discovered one tire that was mounted backwards and brought it to my attention. They were able to correct the issue without me having to leave the car. Overall the experience at Hoffman Porsche has always been very positive. Joe DeLaCruz is an added bonus to the team as he helped me through the service my vehicle needed and even located another Porsche service center in the area that I have moved to. I can only hope that place can be just as good as Hoffman. I will definitely miss the trust I have with the Hoffman team. If I have any service needs while I’m in the area I will always go to Hoffman Porsche.
I came in for an oil change and the process could not have been smoother. They started the service on time and had all information for any recalls available. The technician discovered one tire that was mounted backwards and brought it to my attention. They were able to correct the issue without me having to leave the car. Overall the experience at Hoffman Porsche has always been very positive. Joe DeLaCruz is an added bonus to the team as he helped me through the service my vehicle needed and even located another Porsche service center in the area that I have moved to. I can only hope that place can be just as good as Hoffman. I will definitely miss the trust I have with the Hoffman team. If I have any service needs while I’m in the area I will always go to Hoffman Porsche.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words, and your feedback means the world to us! We're pleased to hear everything went smoothly. Thank you for choosing Porsche Hartford, and we wish you all the best in your new location! Safe travels!
Back for my yearly service yesterday and was greeted by knowledgeable and accommodating service manager Joe DeLa Cruz who gave me a first time look at the newly developed and improved dealership and its amenities. Tastefully done on top of the high quality service always makes for a very positive experience. I highly recommend Hoffman Porsche!
Back for my yearly service yesterday and was greeted by knowledgeable and accommodating service manager Joe DeLa Cruz who gave me a first time look at the newly developed and improved dealership and its amenities. Tastefully done on top of the high quality service always makes for a very positive experience. I highly recommend Hoffman Porsche!
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Carol, we're delighted to hear you had a positive experience with Joe and enjoyed our newly developed dealership at Porsche Hartford. Thank you for your continued trust! See you next time!